Call Center Application Comparison

Overview

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(14)

5

4

3

2

1

11

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great price for a quality service. Easy to set up and manage.
The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.
I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool.

Cons

Sometime we have to reset the equipment when theres no dial tone or cannot make call.
Initial setting is little time consuming and need little IT knowledge. Some time stop working and needs rebooting.
At times installation can be a short term problem. However the effort to install is worth the time and effort.
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features31
  • API
  • Answering Machine Detection
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Planning
  • Chat
  • Computer Telephony Integration
  • Contact Database
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Data Import/Export
  • Employee Management
  • Lead Distribution
  • Monitoring
  • Multi-Campaign
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Reporting
  • Summary Reports
  • Timesheets
  • Web Forms

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.