Call Center Application Features List

Call Center Application Reviews

Call Center Application

Predictive dialer & call automation for call centers

5.0/5 (4 reviews)
13

Call Center Application Feature Summary

  • Call routing
  • Live chat
  • Call monitoring
  • Hotkeys
  • Multi-part conferencing
  • Open database design
  • Telemarketing management
  • Voice & data integration
  • VoIP
  • Customer engagement center
  • Quality management
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Telephony integration
  • Automatic lead distribution
  • Availability management
  • Call analysis
  • Call list management
  • Lead distribution
  • Custom forms
  • Custom fields
  • Web forms
  • Callback scheduling
  • Prioritizing
  • Data import/export
  • Caller ID
  • Call transfer
  • Automatic call distribution
  • Answering machine detection
  • Campaign planning
  • Multi-campaign
  • Real time reporting
  • Summary reports
  • Performance reports
  • Employee management
  • Chat
  • Queue manager

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (129 other apps)
Activity Dashboard (52 other apps)
Automatic Notifications (58 other apps)
CRM Integration (48 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (53 other apps)
Customizable Templates (43 other apps)
Email Integration (55 other apps)
Instant Messaging (63 other apps)
Knowledge Base (78 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (57 other apps)
Ticket Management (49 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

Call Center Application Feature Reviews

4 reviewers had the following to say about Call Center Application's features:

Harpreet S Gill

excellent money saving plan

2018-03-15

saves money.

Pros

Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses.

Cons

Initial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Tania Bales

The software is excellent and very reliable.

2018-02-28

Productivity, profit increase, workflow efficiency, ease of system management.

Pros

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial.

Cons

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill Cordray

DI provides personal, high-level service.

2018-03-08

Pros

Feature rich, combining the best call center software features from all the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
George Estep

Very responsive. Great product.

2018-03-09

Pros

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Cons

Our team finds it easy to use and very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more