Dialing Innovations Call Center Application Suite Features

Dialing Innovations Call Center Application Suite

Predictive dialer & call automation for call centers

4.79/5 (14 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Availability Management
Blended Call Center
CRM
Calendar Management
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Cost Tracking
Customizable Fields
Customizable Forms
Data Import/Export
Employee Management
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Distribution
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
Open Database Design
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting/Analytics
SIP Trunking
Screen Sharing
Summary Reports
Survey/Poll Management
Telemarketing Management
Text to Speech
Third Party Integrations
Timesheet Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Customization
Voice Mail
Web Forms
Learn moreCompare App
API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Availability Management
Blended Call Center
CRM
Calendar Management
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Cost Tracking
Customizable Fields
Customizable Forms
Data Import/Export
Employee Management
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Distribution
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
Open Database Design
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting/Analytics
SIP Trunking
Screen Sharing
Summary Reports
Survey/Poll Management
Telemarketing Management
Text to Speech
Third Party Integrations
Timesheet Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Customization
Voice Mail
Web Forms
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Availability Management
Blended Call Center
CRM
Calendar Management
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Cost Tracking
Customizable Fields
Customizable Forms
Data Import/Export
Employee Management
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Distribution
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
Open Database Design
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting/Analytics
SIP Trunking
Screen Sharing
Summary Reports
Survey/Poll Management
Telemarketing Management
Text to Speech
Third Party Integrations
Timesheet Management
Unified Communications
Video Conferencing
VoIP
VoIP Connection
Voice Customization
Voice Mail
Web Forms
Visit WebsiteCompare App

Dialing Innovations Call Center Application Suite Feature Reviews

14 reviewers had the following to say about Dialing Innovations Call Center Application Suite's features:

Tania B.

The software is excellent and very reliable.

2018-02-28

Productivity, profit increase, workflow efficiency, ease of system management.

Pros

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial.

Cons

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill C.

DI provides personal, high-level service.

2018-03-08

Pros

Feature rich, combining the best call center software features from all the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Harpreet S G.

excellent money saving plan

2018-03-15

saves money.

Pros

Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses.

Cons

Initial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gypsy F.

Great system! Saved my business money.

2019-05-01

Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Pros

Great price for a quality service. Easy to set up and manage.

Cons

Nothing so far has been negative. I really have liked everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
stephanie s.

CCA

2018-11-02

Pros

I have worked in a call center for over 15 years.

Cons

No issue did I have with using these applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael T F.

Great Restaurant Resource

2019-04-20

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!

Pros

I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!

Cons

Set-up can be a little tough for a not technology oriented individual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin L.

A good Dialer System

2019-03-14

Over the years they've become a very stable dialer system. Would recommend for most businesses.

Pros

Able to add just about any feature necessary.

Cons

Not the best customer service. Adding new features is not cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamlesh P.

Subway

2019-05-02

So far great but did not get return call few times from other services I was looking for!

Pros

Cheap and less handling for catering orders

Cons

Sometime we have to reset the equipment when theres no dial tone or cannot make call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karl G.

Dialing Innovations

2019-04-24

We have 30 of these systems, and i i probably have to call once a month for support for all locations.

Pros

Its a cheap alternative to a big phone bill.

Cons

When you call in the phone system often doesn't ring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew R.

Call Center Applications Review

2019-05-03

Pros

The setup is very simple and the support is even better.

Cons

Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jitu P.

Great Device.

2019-04-23

Great, we love this device.

Pros

. - This device avoide marketing calls.

Cons

This device working very great. We are saving more money annually when we switch this device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George E.

Very responsive. Great product.

2018-03-09

Pros

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Cons

Our team finds it easy to use and very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brandi H.

Ease of Use

2019-05-02

Pros

Easy to use and visually easy to follow, thank you!

Cons

Nothing that we have run into since using it 3 years ago

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Restaurants company, 11-50 employees)

Easy use

2019-04-16

How to install it

Pros

I like most about this because very easy to use,

Cons

I don’t see any user forum which will beneficial for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more