Call Center Studio Alternatives, Competitors & Similar Software

Features

Total

94

124

125

features in common

94

features in common

Five9's unique features

Visual Analytics
FCC Compliance
Automatic Lead Distribution
Video Conferencing

Call Center Studio's unique features

Conferencing
Voicemail Transcription
Document Storage
Answering Machine Detection

Pricing

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about Five9's value for money

Read all reviews

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Categories in common

Features

Total

88

106

125

features in common

88

features in common

Talkdesk's unique features

Collaboration Tools
Video Conferencing
Customer History
Customer Service Analytics

Call Center Studio's unique features

Single Sign On
Online Voice Transmission
Search/Filter
KPI Monitoring

Pricing

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

Read all reviews

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

JM

Jessamine M.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

Categories in common

Features

Total

95

134

125

features in common

95

features in common

CloudTalk's unique features

By-Extension Reporting
FCC Compliance
Inbound Reporting
Employee Directory

Call Center Studio's unique features

IT Asset Management
Customer Surveys
Workflow Configuration
Multi-Channel Management

Pricing

Starting from

$25/month

Value for money

4.3

0.4

4.7

What users say about CloudTalk's value for money

Read all reviews

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Categories in common

Features

Total

79

86

125

features in common

79

features in common

Dialing Innovations Call Center Application Suite's unique features

Knowledge Base Management
Lead Management
Lead Capture
Video Conferencing

Call Center Studio's unique features

Search/Filter
Batch Processing
Online Voice Transmission
Customizable Fields

Pricing

Starting from

$10/month

Value for money

4.9

0.2

4.7

What users say about Dialing Innovations Call Center Application Suite's value for money

Read all reviews

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business.

MT

Michael T F.

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow.

TB

Tania B.

Categories in common

Features

Total

66

82

125

features in common

66

features in common

Kixie PowerCall's unique features

Collaboration Tools
Lead Capture
Task Scheduling
Real-time Updates

Call Center Studio's unique features

Workflow Configuration
IT Asset Management
Customizable Branding
Macros/Templated Responses

Pricing

Starting from

$35/month

Value for money

4.6

0.1

4.7

What users say about Kixie PowerCall's value for money

Read all reviews

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Categories in common

Features

Total

94

125

features in common

94

features in common

Genesys Cloud CX's unique features

Website Visitor Tracking
Drag & Drop
Proactive Chat
Real-time Consumer-facing Chat

Call Center Studio's unique features

IT Asset Management
Network Monitoring
Call Transcription
Support Ticket Management

Pricing

Starting from

$75/month

Value for money

4.0

0.7

4.7

What users say about Genesys Cloud CX's value for money

Read all reviews

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Categories in common

Features

Total

99

142

125

features in common

99

features in common

BeInContact's unique features

Collaboration Tools
Drag & Drop
Customer History
Sentiment Analysis

Call Center Studio's unique features

Automatic Outbound Dialer
Customer Surveys
Open Database Design
Help Desk Management

Categories in common

Features

Total

90

129

125

features in common

90

features in common

NICE CXone's unique features

AI/Machine Learning
Rules-Based Workflow
Skills Tracking
FCC Compliance

Call Center Studio's unique features

Hotkeys
Call Conferencing
Conferencing
Help Desk Management

Pricing

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about NICE CXone's value for money

Read all reviews

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

72

87

125

features in common

72

features in common

ChaseData CCaaS's unique features

Automatic Lead Distribution
Lead Distribution
FCC Compliance
Computer Telephony Integration

Call Center Studio's unique features

Event Triggered Actions
KPI Monitoring
Virtual Assistant
Multiple Scoring Models

Pricing

Value for money

4.6

0.1

4.7

What users say about ChaseData CCaaS's value for money

Read all reviews

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Categories in common

Features

Total

61

97

125

features in common

61

features in common

GoTo Connect's unique features

Screen Sharing
Collaboration Tools
Ring Groups
Call Center Integration

Call Center Studio's unique features

Macros/Templated Responses
Monitoring
Customizable Branding
Call Disposition

Pricing

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoTo Connect's value for money

Read all reviews

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Categories in common

Features

Total

74

103

125

features in common

74

features in common

wolkvox's unique features

Lead Capture
Computer Telephony Integration
Sales Forecasting
FCC Compliance

Call Center Studio's unique features

Call Queues
Support Ticket Management
Voicemail Transcription
Shared Contacts

Pricing

Value for money

4.6

0.1

4.7

What users say about wolkvox's value for money

Read all reviews

The product is a great promise, we need to work around to make it fully work.

YM

Yanina M.

Easy of use, comprehensive, lot of tutorials on Youtube.

AF

Adrian F.

Categories in common

Features

Total

57

72

125

features in common

57

features in common

JustCall's unique features

Lead Management
MMS
Message Personalization
Survey Builder

Call Center Studio's unique features

Open Database Design
Real Time Monitoring
Multiple Scoring Models
Self Service Portal

Pricing

Starting from

$30/month

Value for money

4.3

0.4

4.7

What users say about JustCall's value for money

Read all reviews

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

CL

Carina L.

Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

AR

Anonymous Reviewer

Categories in common

Features

Total

75

98

125

features in common

75

features in common

Aircall's unique features

Computer Telephony Integration
Prioritization
For Small Businesses
Purchasing & Receiving

Call Center Studio's unique features

Multiple Scoring Models
List Management
Virtual Assistant
Multi-Channel Communication

Pricing

Starting from

$30/month

Value for money

4.1

0.6

4.7

What users say about Aircall's value for money

Read all reviews

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Categories in common

Features

Total

78

102

125

features in common

78

features in common

TalkChief's unique features

Customer History
Employee Activity Monitoring
Progress Tracking
Two-Way Audio & Video

Call Center Studio's unique features

Search/Filter
Telemarketing Management
Customer Surveys
Call Scripting

Categories in common

Features

Total

79

115

125

features in common

79

features in common

DCDial 's unique features

Automated Scheduling
Campaign Analytics
Computer Telephony Integration
Pre-recorded Messages

Call Center Studio's unique features

Shared Contacts
Archiving & Retention
Online Voice Transmission
Single Sign On

Categories in common

Features

Total

59

112

125

features in common

59

features in common

InfoFlo's unique features

Invoice Management
Calendar/Reminder System
Caller Profiles
Calendar Sync

Call Center Studio's unique features

Real Time Reporting
Virtual Assistant
Workflow Configuration
Performance Management

Pricing

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

Read all reviews

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

Categories in common

Features

Total

60

77

125

features in common

60

features in common

Ytel's unique features

Multi-Location
Computer Telephony Integration
Lead Management
Video Conferencing

Call Center Studio's unique features

Workflow Configuration
Call Tagging
Customizable Branding
Macros/Templated Responses

Pricing

Starting from

$100/month

Value for money

3.3

1.4

4.7

What users say about Ytel's value for money

Read all reviews

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

Categories in common

Features

Total

66

78

125

features in common

66

features in common

LeadDesk's unique features

Lead Capture
Data Management
Employee Directory
Computer Telephony Integration

Call Center Studio's unique features

Macros/Templated Responses
Surveys & Feedback
Voicemail Transcription
Multiple Scoring Models

Categories in common

Features

Total

51

66

125

features in common

51

features in common

Kavkom's unique features

Calendar/Reminder System
Audio / Video Conferencing
Local Caller ID
Computer Telephony Integration

Call Center Studio's unique features

Call Transcription
Performance Metrics
Communication Management
Interaction Tracking

Categories in common

Features

Total

75

113

125

features in common

75

features in common

3CX's unique features

Screen Sharing
Multi-Language
Employee Directory
Video Conferencing

Call Center Studio's unique features

Multiple Scoring Models
Automatic Outbound Dialer
Network Monitoring
Preview Dialer

Pricing

Starting from

$145/year

Value for money

4.3

0.4

4.7

What users say about 3CX's value for money

Read all reviews

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Categories in common

Features

Total

16

70

125

features in common

16

features in common

Microsoft Azure's unique features

Deployment Management
Dashboard
Remote Update / Installation
Virtual Machine Monitoring

Call Center Studio's unique features

Virtual Assistant
Agent Interface
Call Reporting
Unified Communications

Pricing

Value for money

4.2

0.5

4.7

What users say about Microsoft Azure's value for money

Read all reviews

In Brazil, being charged on a dollar basis is very expensive, it is difficult to pass this on to the customer. The recent 21% readjustment was abusive.

RT

RODRIGO T.

The pleasure of sharing important content such as videos and graphics that I want to share in a comfortable, fast and secure way without any restrictions is invaluable.

JP

Jinal P.

Categories in common

Features

Total

55

77

125

features in common

55

features in common

LiveVox's unique features

Feedback Management
Content Management
Segmentation
Conversion Tracking

Call Center Studio's unique features

Real Time Reporting
Customizable Branding
Workflow Configuration
Remote Access/Control

Pricing

Value for money

4.6

0.1

4.7

What users say about LiveVox's value for money

Read all reviews

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.

JG

Jeff G.

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

NK

Nick K.

Categories in common

Features

Total

19

68

125

features in common

19

features in common

JazzHR's unique features

Task Management
Compliance Tracking
Candidate Profiles
Full Text Search

Call Center Studio's unique features

Real Time Monitoring
Call Screening
Call Reporting
Network Monitoring

Pricing

Starting from

$39/month

Value for money

4.4

0.3

4.7

What users say about JazzHR's value for money

Read all reviews

I love how easy it is to receive support if we have a question and the fact that they are constantly improving on the product.

SA

Sarah A.

Their customer support is top notch and the system is obviously usable and you can do what you need to do. It’s a “good” system, not a great system.

Matthew C.

Categories in common

Features

Total

19

74

125

features in common

19

features in common

Actionstep's unique features

Invoice Management
Legal Case Management
Billing & Invoicing
Customer Statements

Call Center Studio's unique features

Unified Communications
Call Screening
Survey/Poll Management
Voicemail Transcription

Pricing

Starting from

$49/month

Value for money

4.2

0.5

4.7

What users say about Actionstep's value for money

Read all reviews

The system is a great concept. Great robust software that, if working properly, would allow practitioners to set up what they want by way of workflows and templates for each practice area.

AG

Andrew G.

The great strength of Actionstep is its flexibility and the ability to be quickly adapted as the business requirements change.

RL

Roger L.

Categories in common

Features

Total

13

65

125

features in common

13

features in common

Lucidchart's unique features

Prototype Creation
Mockup Creation
Data Visualization
Version Control

Call Center Studio's unique features

Virtual Assistant
Performance Management
Call Reporting
Unified Communications

Pricing

Starting from

$7.95/month

Value for money

4.4

0.3

4.7

What users say about Lucidchart's value for money

Read all reviews

Lucidchart is definitely one of the best diagramming software out there and it is very beginner friendly. This is shown in the fact that 99% of the Fortune 500 companies use LucidChart.

DW

Daniel W.

The cost of Lucid chart for the tools and benefits it provides can not be beat. It is an amazing inexpensive tool that helps my team visually document processes and make improvements.

CD

Carly D.

Categories in common

Features

Total

16

51

125

features in common

16

features in common

Jotform's unique features

Support Audio/Images/Video
Conditional Logic
Full Text Search
Data Capture and Transfer

Call Center Studio's unique features

Real Time Monitoring
Agent Interface
Survey/Poll Management
Network Monitoring

Pricing

Starting from

$24/month

Value for money

4.5

0.2

4.7

What users say about Jotform's value for money

Read all reviews

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.

SS

Shilles Steven A.

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.

Nathaniel B.

Categories in common

Features

Total

12

67

125

features in common

12

features in common

Schedulicity's unique features

Client Database
Promotions Management
Booth Rental Management
Online Booking

Call Center Studio's unique features

Real Time Monitoring
Real Time Data
Voice Mail
Network Monitoring

Pricing

Starting from

$34.99/month

Value for money

4.5

0.2

4.7

What users say about Schedulicity's value for money

Read all reviews

The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding.

KC

Kaylee C.

Awesome app makes managing from my phone a breeze. Very affordable pricing and solid free service.

AR

Anonymous Reviewer

Categories in common

Features

Total

8

45

125

features in common

8

features in common

Trakstar Learn's unique features

eLearning Companies
Built-in Course Authoring
Content Management
Learning Paths/Tracks

Call Center Studio's unique features

Unified Communications
VoIP
Real Time Notifications
Voicemail Transcription

Pricing

Starting from

$4,599/year

Value for money

4.1

0.6

4.7

What users say about Trakstar Learn's value for money

Read all reviews

The ability to record and store training sessions, and to organize them in a course. It makes it really useful and very good for training purposes.

NH

Nathan H.

We've been able to launch and grow our eLearning product over the past year with ease and our customers are happy with the functionality and ability to access our courses from anywhere.

Ken T.

Categories in common

Features

Total

16

60

125

features in common

16

features in common

Proxyclick's unique features

Desk Reservation
Pre-Registration
Visitor Registration
Space Reservation

Call Center Studio's unique features

Voicemail Transcription
Agent Interface
Survey/Poll Management
Real Time Monitoring

Pricing

Starting from

$100/month

Value for money

4.5

0.2

4.7

What users say about Proxyclick's value for money

Read all reviews

I like how great this is for the customer. It simplifies the visitors experience and guides them efficiently to what you can provide for them.

AR

Anonymous Reviewer

Overall it's been a great experience, very reasonable priced, and definitely an improvement from what we had before.

Joseph R.

Categories in common

Features

Total

14

81

125

features in common

14

features in common

paskr's unique features

Time & Expense Tracking
HVAC Estimating
Change Order Management
Proposal Generation

Call Center Studio's unique features

Virtual Assistant
Real-Time Chat
Access Controls/Permissions
Unified Communications

Pricing

Starting from

$425/month

Value for money

4.3

0.4

4.7

What users say about paskr's value for money

Read all reviews

I'm almost over the learning curve, and I love it. It will save our company so much time, and it's a great way to keep all of our project information in one place.

AB

Alan B.

The billing module is great and saves us so much time each month. Contracting is amazing and has simplified that process tremendously.

CT

Christian T.

Categories in common

Features

Total

3

33

125

features in common

3

features in common

NAVEX ESG's unique features

Stakeholder Engagement
Energy Price Analysis
Waste Management
Benchmarking

Call Center Studio's unique features

Call Center Management
Activity Tracking
Access Controls/Permissions
Customizable Branding

Categories in common

Features

Total

24

97

125

features in common

24

features in common

Sawyer's unique features

For Classroom
Transaction History
Event Scheduling
Client Management

Call Center Studio's unique features

Voicemail Transcription
Voice Mail
Real Time Monitoring
Call Transcription

Pricing

Value for money

4.5

0.2

4.7

What users say about Sawyer's value for money

Read all reviews

Customer service is very responsive and friendly. Color scheme/design of software is nice.

MT

Morgan T.

Love the comprehensive scheduling capabilities and the way it works with my website.

GA

Genie A.

Categories in common

Features

Total

10

42

125

features in common

10

features in common

HQ Rental Software's unique features

Billing Rate Management
Contract/License Management
Mobile App
Reservations Management

Call Center Studio's unique features

Virtual Assistant
VoIP
Call Reporting
Unified Communications

Pricing

Starting from

$90/month

Value for money

4.9

0.2

4.7

What users say about HQ Rental Software's value for money

Read all reviews

The customer service is excellent and that's important in situations when I need help quickly. I also like how easy it is to use.

SJ

Shane J.

It has successfully taken over the work of one administrative employee and made our pricing and booking info that much more accessible to our customers.

JD

Jennifer D.

Categories in common

Features

Total

5

23

125

features in common

5

features in common

ContractComplete's unique features

Subcontractor Management
File Sharing
Collaboration Tools
Bid Management

Call Center Studio's unique features

Customizable Branding
Call Monitoring
Call Reporting
Virtual Assistant

Pricing

Starting from

$199/month

Value for money

4.9

0.2

4.7

What users say about ContractComplete's value for money

Read all reviews

Very happy with Contract Complete. The product is working for us and we can easily get a hold of them with any questions and they are happy to listen to our recommendations for future upgrades.

GT

Graham T.

I also like the ability to track progress on the projects with the visual "tracking bar.

CS

Collin S.

Categories in common

Features

Total

32

149

125

features in common

32

features in common

Zoho Sprints' unique features

Employee Database
Task Scheduling
Traditional Methodologies
Version Control

Call Center Studio's unique features

Call Scheduling
Automatic Call Distribution
Customer Surveys
Event Triggered Actions

Pricing

Starting from

$6/month

Value for money

4.5

0.2

4.7

What users say about Zoho Sprints' value for money

Read all reviews

The best part is You can import everything from JIRA, within just 5 minutes. Special mention to the ZOHO Support team and Demo team, they did a amazing job in helping us move into ZOHO Sprints.

Daniel C.

Benefits of simplicity, what I like the most. I solved the problem to have to think about project management software at a very good price.

MJ

Marco Javier G.

Categories in common

Features

Total

5

25

125

features in common

5

features in common

Home Inspector Pro's unique features

Residential Inspections
Commenting/Notes
Video Support
Data Synchronization

Call Center Studio's unique features

Third Party Integrations
Activity Tracking
Real Time Notifications
Call Center Management

Pricing

Starting from

$20/month

Value for money

4.7

What users say about Home Inspector Pro's value for money

Read all reviews

HIP is extremely easy to use and if you do have an issue, their team is available and willing to help. Response time is outstanding and they don't throw a bunch of technical terms or steps at you.

DS

Dustin S.

The team at HIP has always been very responsive and helpful, the best support in the industry.

ML

Mike L.

Categories in common

Features

Total

29

113

125

features in common

29

features in common

ProjectTeam.com's unique features

Projections
Data Synchronization
Task Scheduling
Project Management

Call Center Studio's unique features

Customer Surveys
Call Logging
Online Voice Transmission
Event Triggered Actions

Pricing

Starting from

$700/year

Value for money

4.8

0.1

4.7

What users say about ProjectTeam.com's value for money

Read all reviews

This software is feature rich and the BEST function of this software is its ability to be fully customizable.

KW

Kyle W.

Throughout that process, they were extremely helpful and responsive. Just like Procore, their integration is dependent on hh2, but they worked with hh2 to enhance it to meet our needs.

AF

Ashley F.

Categories in common

Call Center Studio Alternatives & Competitors

Top 10 free alternatives

Five9

Talkdesk

CloudTalk

Dialing Innovations Call Center Application Suite

Kixie PowerCall

Genesys Cloud CX

BeInContact

NICE CXone

ChaseData CCaaS

GoTo Connect

wolkvox

JustCall

Aircall

TalkChief

DCDial

InfoFlo

Ytel

LeadDesk

Kavkom

3CX

Microsoft Azure

LiveVox

JazzHR

Actionstep

Lucidchart

Jotform

Schedulicity

Trakstar Learn

Proxyclick

paskr

NAVEX ESG

Sawyer

HQ Rental Software

ContractComplete

Zoho Sprints

Home Inspector Pro

ProjectTeam.com

ImportOmatic