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Call Center Studio Logo

Call Center Studio

Pay-as-you-go • Scalable • Enhanced AX • Better CX

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Call Center Studio Features

Features Summary

Functionality

4.6

/5

47

Total features

125

12 categories

Call Center Studio features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection

Common features of Customer Service software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

47

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

125

Unique features

  • Call Tagging

  • Integrations Management

  • Call Conferencing

  • Callback Scheduling

Functionality

4.5

/5

1.7K

Price starts from

14

/user

Per month

visit website

Total Features

143

Features in Common

69

Unique features

  • Real-time Consumer-facing Chat

  • Transcripts/Chat History

  • Content Management

  • Real-time Updates

Functionality

4.3

/5

2.8K

Price starts from

19

/user

Per month

visit website

Total Features

179

Features in Common

74

Unique features

  • Usage Tracking/Analytics

  • Discussions / Forums

  • Churn Management

  • Cataloging/Categorization

Common Call Center Studio comparisons

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LiveAgent logo
Call Center StudiovsLiveAgent
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Genesys Cloud CX logo
Call Center StudiovsGenesys Cloud CX
Call Center Studio logo
Talkdesk logo
Call Center StudiovsTalkdesk
Call Center Studio logo
NICE CXone logo
Call Center StudiovsNICE CXone

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product, value for money

Reviewed 7 months ago
Pros

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great system for monitoring calls and keeping track of representatives stats

Reviewed a year ago

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Pros

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My thoughts on call center

Reviewed 2 years ago

Frankly, I do not comment on this question without using the application in detail.

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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easy to use, cool UI.

Reviewed 4 years ago

integrations with salesforce is a good asset

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best Call Center Tool

Reviewed 7 months ago

Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Pros

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Cons

To be honest, I can say none for this question.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Generation Call Center

Reviewed 2 years ago
Pros

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Cons

It is okay but merchant control panel can be redesign to be better

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best in the market

Reviewed 10 months ago

This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Pros

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons

Not crucial but an individual dashboard would be nice to have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alo tech evaluation

Reviewed 2 years ago
Pros

user interface is very easy and reporting is made easy.

Cons

I had no problem this program. min 3,5 years

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Make your dreams come true

Reviewed 2 years ago

Inbound,Outbound,report ,campaign management,

Pros

I can use it myself,I can get report ,I can listen to the calls

Cons

There is no feature I don't like,I am glad

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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a magnificient product

Reviewed 4 years ago
Pros

SAAS product Pay as go Expensive Great reporting system 7/24 help desk Google cloud platform

Cons

Maybe the logo could be better..

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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excellent support, easy to integrate, easy to use,

Reviewed 4 years ago
Pros

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Useful Call Center Studio

Reviewed 2 years ago
Pros

comprehensible, simple, useful and always increases efficiency

Cons

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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850 plus IVR were installed in very short term. It was great.

Reviewed 4 years ago
Pros

Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .

Cons

Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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in general positive, user friendly

Reviewed 4 years ago
Pros

the fact that the calls are recorded and accessible immediately for listening and also the reporting feature

Cons

The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application. The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good software, can improve.

Reviewed 4 years ago

Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission.

Pros

As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc.

Cons

Sometimes there are some interference in the calls.