Call Center Studio Reviews - Page 2

SUCCESSFUL INTEGRATION Quick Solution Knowledgeable team

The design is very simple Connection Failed

SAAS product Pay as go Expensive Great reporting system 7/24 help desk Google cloud platform

Maybe the logo could be better..

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

comprehensible, simple, useful and always increases efficiency

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

easy integration, quick installation, rapid developments

Interface, rare problems, lack of application

Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .

Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.

Easy to use, easy to implement, very agile when needed

reportings, data extraction time, self-service

It works stably and allows flexible configuration.

Interface design is old, it could be better

STATUS SELECT, meeting key , up to date, sustainability, easy application,continuous updating of version

THE FREEZING, status change not possible, overtime, call again during a call,sticking,stuck in the play key

I like that I could have conversations without a limit of time. A list of the calls with the date & hour and the spent time.

The delay in the sound between the speakers. Some calls didn't work properly sometimes. It would be better if I could see a list that contains the calls that I couldn't answer. (Both of them, the ones that I couldn't answer while I'm available, and the ones that couldn't answer because I was log out or at lunch, etc). It would be ok if I could listen to the recorded calls too, sometimes it helps in clearing some doubts after the call.

A preferred program for being descriptive and easy to use. I can see all my personal data on a single page.

Non- regularity of call evalulation tab, complicated and not sequential. Sometimes there are two calls at the same time.

Not a client, cloudbase programming is best

A little bit slow. Some features must have but you dont. Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.

the fact that the calls are recorded and accessible immediately for listening and also the reporting feature

The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application. The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Web interface could be better. When you are making a call sometimes it takes 5-6 seconds to connect.

As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc.

Sometimes there are some interference in the calls.

easy to use and setup, wide range support, online interface lets you to connect whereever you are online

no cons in general but sometimes web interface's sound quality drops a while. But I assume it's related to the internet connection quality

I liked that the auto dialer was a pop up window instead of a tab because it made it easier to navigate in between screens

I did not like that you could not see messages from supervisors unless you were on the screen

- simple but needs to be improved. - very few errors are encountered. - It seems as if options menu should be.

- slow acceleration is required. - customer information is fully contained. - There are also errors in exporting report screen as excel.

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Lack of Local languages in User interface. Support portal also offered with a mixture of Turkish and English languages.

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Connections problems may be the only thing that make my interaction lower.