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Casengo

Customer Support Software for Live Chat, Email and Twitter

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Casengo Pricing, Features, Reviews and Alternatives

Casengo product overview

Price starts from

9

/user

Per month

What is Casengo?

Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Casengo comes in. Get back in control without losing the human touch in your customer support.

Key benefits of using Casengo

Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.

- Email management: get the overview back. With Casengo, not one customer email slips through the cracks of your helpdesk.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.

Casengo was built with you in mind – and we know how busy you are. Casengo empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Webinars
Videos
Documentation

Casengo pricing information

Value for money

4.3

/5

19

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Casengo features

Functionality

4.0

/5

19

Total features

25

3 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Reporting & Statistics
Multi-Channel Communication
Live Chat
Alerts / Escalation
Email Management

Functionality contenders

Casengo users reviews

Overall Rating

4.6

/5

19

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.75/10
Rating distribution

5

4

3

2

1

12

6

1

0

0

Pros
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

RS

RONALD S.

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.
AvatarImg

Michel P.

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.
AvatarImg

Jeroen L.

Cons
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.

RS

RONALD S.

In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

RM

Rolf M.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.

IB

Ian B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great solution for small bussiness

Reviewed 8 years ago

As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.

Pros

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Casengo Review

Reviewed 3 years ago

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.

Pros

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Cons

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Worst Customer Service

Reviewed 2 months ago

Bad. Find something else

Pros

I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee

Cons

Bad customer service in terms of charging the fee, and confusing invoicing system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Live Chat Software for the price!

Reviewed 3 years ago

Basic features for live chat. Might be lacking some features however not deal breaking.

Pros

Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.

Cons

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Casengo review

Reviewed 3 years ago

it's a perfect tool to support customers on whatsapp

Pros

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Cons

You need a working network and a phone with active data to be able to synchronise to whatsapp

Casengo FAQs and common questions

Q. What type of pricing plans does Casengo offer?

Casengo has the following pricing plans:
Starting from: €9.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Casengo?

Casengo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Casengo support?

Casengo supports the following languages:
Dutch, German, English, Russian


Q. Does Casengo support mobile devices?

Casengo supports the following devices:
Android, iPad, iPhone


Q. Does Casengo offer an API?

Yes, Casengo has an API available for use.


Q. What other apps does Casengo integrate with?

Casengo integrates with the following applications:
Drupal, Adobe Commerce, WordPress


Q. What level of support does Casengo offer?

Casengo offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

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