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Casengo

Customer Support Software for Live Chat, Email and Twitter

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Casengo Alternatives

How do Casengo alternatives compare?

Zoho Desk and NICE CXone stand out as its top competitors based on similarity, popularity and user reviews. When comparing Casengo to its top 100 alternatives, Slack has the highest rating, with Freshdesk as the runner-up, and Casengo ranking 60th place. Slack has the most reviews with a total of 21,137, while Casengo has 18. Users say Slack tops the list for value for money followed by Freshdesk, while Casengo comes in 75th. Users also say Slack and Freshdesk are the easiest to use, while Casengo takes 76th place.

What are the top 5 alternatives to Casengo?


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Company size


Top 100 Alternatives & Competitors to Casengo

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Casengo logo

24

145

25

features in common

24

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Assignment Management

  • Auto-Responders

  • Churn Management

  • Customer Complaint Tracking

Casengo logo

Casengo's unique feature

  • Customer Service Analytics

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Casengo logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Casengo logo

19

117

25

features in common

19

features in common

NICE CXone logo

NICE CXone's unique features

  • Real Time Analytics

  • Shift Swapping

  • Survey/Poll Management

  • Automatic Call Distribution

Casengo logo

Casengo's unique features

  • Customer Segmentation

  • Email Templates

  • Search/Filter

  • Monitoring

Starting from

$100/month

Value for money

NICE CXone logo
4.0

0.8

Casengo logo
4.8

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Casengo logo

22

178

25

features in common

22

features in common

Zendesk logo

Zendesk's unique features

  • Geotargeting

  • Call Routing

  • Change Management

  • CMDB

Casengo logo

Casengo's unique features

  • Monitoring

  • Reporting/Analytics

  • Chatbot

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.7

Casengo logo
4.8

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Casengo logo

23

136

25

features in common

23

features in common

Vivantio logo

Vivantio's unique features

  • Collaboration Tools

  • Incident Management

  • Dashboard

  • Configuration Management

Casengo logo

Casengo's unique features

  • Monitoring

  • Chatbot

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.6

Casengo logo
4.8

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

C2 ATOM logo
Casengo logo

23

124

25

features in common

23

features in common

C2 ATOM logo

C2 ATOM's unique features

  • Data Visualization

  • Requisition Management

  • Disaster Recovery

  • Dashboard Creation

Casengo logo

Casengo's unique features

  • Tagging

  • Chatbot

Starting from

$40/month

Value for money

C2 ATOM logo
4.2

0.6

Casengo logo
4.8

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Issuetrak logo

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
Casengo logo

20

108

25

features in common

20

features in common

Issuetrak logo

Issuetrak's unique features

  • Real Time Notifications

  • Survey/Poll Management

  • Customizable Forms

  • Mobile Access

Casengo logo

Casengo's unique features

  • Email Templates

  • Search/Filter

  • Tagging

  • Chatbot

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.3

Casengo logo
4.8

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Supportbench logo

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

Features

Total

Supportbench logo
Casengo logo

25

90

25

features in common

25

features in common

Supportbench logo

Supportbench's unique features

  • Real-time Updates

  • Third Party Integrations

  • Website Integration

  • Real Time Monitoring

Casengo logo

Casengo's unique features

  • No unique features

Value for money

Supportbench logo
4.7

0.1

Casengo logo
4.8

What users say about Supportbench's value for money

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

ConSol CM/Customer Service logo

ConSol CM/Customer Service

5.0
(3)

Customer service and help desk software

Features

Total

ConSol CM/Customer Service logo
Casengo logo

18

61

25

features in common

18

features in common

ConSol CM/Customer Service logo

ConSol CM/Customer Service's unique features

  • Template Management

  • Customizable Fields

  • Engagement Tracking

  • Third Party Integrations

Casengo logo

Casengo's unique features

  • Monitoring

  • Chatbot

  • Live Chat

  • Tagging

NABD System logo

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

NABD System logo
Casengo logo

19

69

25

features in common

19

features in common

NABD System logo

NABD System's unique features

  • Forms Management

  • Quality Assurance

  • Performance Metrics

  • Call Center Management

Casengo logo

Casengo's unique features

  • Customer Segmentation

  • Chatbot

  • Tagging

  • Monitoring

Starting from

$0.01/month

Value for money

NABD System logo
4.6

0.2

Casengo logo
4.8

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

TeamSupport logo

TeamSupport

4.5
(800)

B2B Customer Support Software

Features

Total

TeamSupport logo
Casengo logo

23

101

25

features in common

23

features in common

TeamSupport logo

TeamSupport's unique features

  • Rules-Based Workflow

  • Call Center Management

  • Task Management

  • Data Import/Export

Casengo logo

Casengo's unique features

  • Self Service Portal

  • Social Media Integration

Starting from

$50/month

Value for money

TeamSupport logo
4.4

0.4

Casengo logo
4.8

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Kayako logo

Kayako

4.0
(159)

Unified customer service platform

Features

Total

Kayako logo
Casengo logo

19

76

25

features in common

19

features in common

Kayako logo

Kayako's unique features

  • Offline Form

  • Appointment Management

  • Third Party Integrations

  • Customizable Branding

Casengo logo

Casengo's unique features

  • Customer Segmentation

  • Support Ticket Tracking

  • Prioritization

  • Chatbot

Starting from

$15/month

Value for money

Kayako logo
3.8

1.0

Casengo logo
4.8

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Tracker logo

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

Tracker logo
Casengo logo

14

36

25

features in common

14

features in common

Tracker logo

Tracker's unique features

  • Assignment Management

  • Service Level Agreement (SLA) Management

  • Recurring Issues

  • Project Management

Casengo logo

Casengo's unique features

  • Workflow Management

  • Chatbot

  • Tagging

  • Customizable Templates

Starting from

$45/month

Value for money

Tracker logo
4.2

0.6

Casengo logo
4.8

What users say about Tracker's value for money

Good system, good pricing OUTSTANDING support. They are incredibly responsive to their customers needs.

RS

Ray S.

We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.

TL

Teresa L.

Akio.CX logo

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

Akio.CX logo
Casengo logo

17

112

25

features in common

17

features in common

Akio.CX logo

Akio.CX's unique features

  • Access Controls/Permissions

  • Decision Support

  • Call Monitoring

  • Social Media Monitoring

Casengo logo

Casengo's unique features

  • Self Service Portal

  • Support Ticket Tracking

  • Chatbot

  • Customizable Templates

DeskPRO logo

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

DeskPRO logo
Casengo logo

25

135

25

features in common

25

features in common

DeskPRO logo

DeskPRO's unique features

  • Document Storage

  • IT Asset Management

  • Mobile Access

  • Activity Tracking

Casengo logo

Casengo's unique features

  • No unique features

Starting from

$29/month

Value for money

DeskPRO logo
4.5

0.3

Casengo logo
4.8

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Zingtree logo

Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

Features

Total

Zingtree logo
Casengo logo

14

61

25

features in common

14

features in common

Zingtree logo

Zingtree's unique features

  • Call Center Management

  • Network Monitoring

  • Diagramming

  • CRM

Casengo logo

Casengo's unique features

  • Chat/Messaging

  • Chatbot

  • Monitoring

  • Customizable Templates

Starting from

$25/month

Value for money

Zingtree logo
4.4

0.4

Casengo logo
4.8

What users say about Zingtree's value for money

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

SV

Sabriena V.

The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.

AR

Anonymous Reviewer

User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Casengo logo

23

193

25

features in common

23

features in common

User.com logo

User.com's unique features

  • Application Management

  • Canned Responses

  • Lead Capture

  • Task Management

Casengo logo

Casengo's unique features

  • Prioritization

  • Support Ticket Tracking

Value for money

User.com logo
4.6

0.2

Casengo logo
4.8

What users say about User.com's value for money

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

AzureDesk logo

AzureDesk

4.5
(49)

Help desk software for SMBs

Features

Total

AzureDesk logo
Casengo logo

16

35

25

features in common

16

features in common

AzureDesk logo

AzureDesk's unique features

  • Network Monitoring

  • Document Storage

  • Virtual Assistant

  • Incident Management

Casengo logo

Casengo's unique features

  • Tagging

  • Customer Segmentation

  • Customizable Templates

  • Monitoring

Starting from

$5/month

Value for money

AzureDesk logo
4.7

0.1

Casengo logo
4.8

What users say about AzureDesk's value for money

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

TL

Trent L.

It has been a great experience so far. The support team and overall functionality is amazing.

HJ

Himanshu J.

FuseDesk logo

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

FuseDesk logo
Casengo logo

16

53

25

features in common

16

features in common

FuseDesk logo

FuseDesk's unique features

  • Call Center Management

  • Proactive Chat

  • Surveys & Feedback

  • Real Time Monitoring

Casengo logo

Casengo's unique features

  • Tagging

  • Customer Segmentation

  • Customizable Templates

  • Monitoring

UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Casengo logo

23

104

25

features in common

23

features in common

UseResponse logo

UseResponse's unique features

  • Polls/Voting

  • Customizable Branding

  • Inventory Management

  • Access Controls/Permissions

Casengo logo

Casengo's unique features

  • Monitoring

  • Customer Service Analytics

Starting from

$149/month

Value for money

UseResponse logo
4.8
Casengo logo
4.8

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

eDesk logo

eDesk

4.5
(50)

eDesk; the most scalable eCommerce customer support tool for

Features

Total

eDesk logo
Casengo logo

15

30

25

features in common

15

features in common

eDesk logo

eDesk's unique features

  • Workflow Configuration

  • Interaction Tracking

  • Feedback Management

  • Macros/Templated Responses

Casengo logo

Casengo's unique features

  • Customer Segmentation

  • Tagging

  • Chat/Messaging

  • Reporting & Statistics

Value for money

eDesk logo
4.2

0.6

Casengo logo
4.8

What users say about eDesk's value for money

The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.

AR

Anonymous Reviewer

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

AB

Amir B.

Helpshift logo

Helpshift

3.9
(27)

Digital customer service platform and ticketing system

Features

Total

Helpshift logo
Casengo logo

23

86

25

features in common

23

features in common

Helpshift logo

Helpshift's unique features

  • Third Party Integrations

  • Virtual Assistant

  • Interaction Tracking

  • Call Recording

Casengo logo

Casengo's unique features

  • Monitoring

  • Support Ticket Tracking

Value for money

Helpshift logo
3.8

1.0

Casengo logo
4.8

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

MP

Marcel P.

Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

Helprace logo
Casengo logo

20

87

25

features in common

20

features in common

Helprace logo

Helprace's unique features

  • Real Time Notifications

  • Decision Support

  • 360 Degree Feedback

  • SSL Security

Casengo logo

Casengo's unique features

  • Chatbot

  • Chat/Messaging

  • Customer Segmentation

  • Live Chat

InfoServ logo

InfoServ

4.9
(12)

Integrated Call Center, Help Desk, and CRM software system

Features

Total

InfoServ logo
Casengo logo

20

90

25

features in common

20

features in common

InfoServ logo

InfoServ's unique features

  • Call Transfer

  • Data Import/Export

  • Voice Mail

  • Help Desk Management

Casengo logo

Casengo's unique features

  • Prioritization

  • Self Service Portal

  • Workflow Management

  • Chatbot

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

HelpCrunch logo
Casengo logo

23

75

25

features in common

23

features in common

HelpCrunch logo

HelpCrunch's unique features

  • Customizable Branding

  • Knowledge Management

  • Appointment Management

  • Website Visitor Tracking

Casengo logo

Casengo's unique features

  • Chatbot

  • Customizable Templates

Starting from

$15/month

Value for money

HelpCrunch logo
4.8
Casengo logo
4.8

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

UJET logo

UJET

4.5
(112)

Customer interaction & support platform with CRM integration

Features

Total

UJET logo
Casengo logo

10

60

25

features in common

10

features in common

UJET logo

UJET's unique features

  • File Transfer

  • Activity Dashboard

  • Call Logging

  • Negative Feedback Management

Casengo logo

Casengo's unique features

  • Workflow Management

  • Self Service Portal

  • Customer Database

  • Email Templates

Value for money

UJET logo
4.7

0.1

Casengo logo
4.8

What users say about UJET's value for money

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.

KO

Kim O.

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

ma

malik a.

Wix Answers logo

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

Wix Answers logo
Casengo logo

20

90

25

features in common

20

features in common

Wix Answers logo

Wix Answers' unique features

  • Survey/Poll Management

  • Automatic Call Distribution

  • Negative Feedback Management

  • Canned Responses

Casengo logo

Casengo's unique features

  • Email Templates

  • Tagging

  • Monitoring

  • Chatbot

Starting from

$24/month

Value for money

Wix Answers logo
4.4

0.4

Casengo logo
4.8

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Richpanel logo

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

Richpanel logo
Casengo logo

23

87

25

features in common

23

features in common

Richpanel logo

Richpanel's unique features

  • Customizable Branding

  • Website Integration

  • Customer Profiles

  • Appointment Management

Casengo logo

Casengo's unique features

  • Search/Filter

  • Prioritization

Paldesk  logo

Paldesk

4.8
(10)

Live chat & omni-channel helpdesk software

Features

Total

Paldesk  logo
Casengo logo

17

42

25

features in common

17

features in common

Paldesk  logo

Paldesk 's unique features

  • Virtual Assistant

  • Document Storage

  • Macros/Templated Responses

  • Real-time Consumer-facing Chat

Casengo logo

Casengo's unique features

  • Tagging

  • Email Templates

  • Self Service Portal

  • Customer Service Analytics

Starting from

$9/month

Value for money

Paldesk  logo
5.0

0.2

Casengo logo
4.8

What users say about Paldesk 's value for money

Chat looks really good on a website, and response time is great. Integration of different channels is great too.

AR

Anonymous Reviewer

Easy to get how it works, super user friendly and extremely useful. Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one.

Mia D.

Sparkcentral logo

Sparkcentral

4.2
(15)

Customer service platform for asynchronous messaging

Features

Total

Sparkcentral logo
Casengo logo

20

68

25

features in common

20

features in common

Sparkcentral logo

Sparkcentral's unique features

  • File Sharing

  • Performance Metrics

  • Call Center Management

  • AI/Machine Learning

Casengo logo

Casengo's unique features

  • Support Ticket Tracking

  • Tagging

  • Monitoring

  • Email Templates

Starting from

$600/month

Value for money

Sparkcentral logo
4.2

0.6

Casengo logo
4.8

What users say about Sparkcentral's value for money

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.

MW

Millie W.

The big advantage of Sparkcentral is the unified inbox for all social media channels. It makes adding a new channel a breeze and it helps a lot in managing the different channels.

KT

Karel T.

C-Desk logo

C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

Features

Total

C-Desk logo
Casengo logo

14

39

25

features in common

14

features in common

C-Desk logo

C-Desk's unique features

  • Customizable Branding

  • Network Monitoring

  • Service Level Agreement (SLA) Management

  • Routing

Casengo logo

Casengo's unique features

  • Chat/Messaging

  • Email Templates

  • API

  • Customizable Templates

Value for money

C-Desk logo
4.5

0.3

Casengo logo
4.8

What users say about C-Desk's value for money

We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.

YC

Yogesh C.

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.

SK

Samir K.

Saysimple logo

Saysimple

(0)

Dynamic Customer Engagement Platform

Features

Total

Saysimple logo
Casengo logo

15

60

25

features in common

15

features in common

Saysimple logo

Saysimple's unique features

  • Engagement Tracking

  • SMS Marketing

  • Call Routing

  • SSL Security

Casengo logo

Casengo's unique features

  • Customer Segmentation

  • Self Service Portal

  • Support Ticket Management

  • Alerts / Escalation

Sprinklr logo

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

Features

Total

Sprinklr logo
Casengo logo

14

88

25

features in common

14

features in common

Sprinklr logo

Sprinklr's unique features

  • Marketing Automation

  • User Management

  • Negative Feedback Management

  • Multi-Channel Management

Casengo logo

Casengo's unique features

  • Chat/Messaging

  • Queue Management

  • Live Chat

  • Customizable Templates

Value for money

Sprinklr logo
3.9

0.9

Casengo logo
4.8

What users say about Sprinklr's value for money

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

Yonyx logo

Yonyx

4.8
(120)

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Casengo logo

8

35

25

features in common

8

features in common

Yonyx logo

Yonyx's unique features

  • Knowledge Management

  • Rules-Based Workflow

  • Virtual Assistant

  • Cataloging/Categorization

Casengo logo

Casengo's unique features

  • Queue Management

  • Support Ticket Management

  • Monitoring

  • Email Templates

Value for money

Yonyx logo
4.7

0.1

Casengo logo
4.8

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Logicalware logo

Logicalware

5.0
(2)

Customer communication management

Features

Total

Logicalware logo
Casengo logo

12

21

25

features in common

12

features in common

Logicalware logo

Logicalware's unique features

  • Real-Time Chat

  • Dashboard

  • Performance Management

  • Multi-Channel Data Collection

Casengo logo

Casengo's unique features

  • Search/Filter

  • Workflow Management

  • Email Templates

  • Chatbot

Hiver logo

Hiver

4.7
(74)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Casengo logo

12

56

25

features in common

12

features in common

Hiver logo

Hiver's unique features

  • Remote Access/Control

  • @mentions

  • Third Party Integrations

  • Rules-Based Workflow