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Grasp Logo

Grasp

Customer Support Software for Live Chat, Email and Twitter

(8)

Grasp Reviews

Overall rating

4.6

/5

20

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Reviews by rating

Pros and cons

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.
We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.
In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.
I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.
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20 reviews

Recommended