App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ChangeGear Alternatives & Competitors

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Devices supported


User rating


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Integrated with


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Company size


Issuetrak logo

Issuetrak

4.5
(172)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
ChangeGear logo

58

111

77

features in common

58

features in common

Issuetrak logo

Issuetrak user ratings

Functionality

4.4
(172)

Top features

  • Problem Management

    5

  • Knowledge Management

    5

  • Issue Scheduling

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.4

ChangeGear logo
4.1

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
HaloITSM logo

HaloITSM

4.7
(31)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
ChangeGear logo

64

136

77

features in common

64

features in common

HaloITSM logo

HaloITSM user ratings

Functionality

4.7
(31)

Top features

  • Service Level Agreement (SLA) Management

    5

  • Incident Reporting

    5

  • Activity Tracking

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$49/month

Value for money

HaloITSM logo
4.6

0.5

ChangeGear logo
4.1

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
Canfigure logo

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

Canfigure logo
ChangeGear logo

65

117

77

features in common

65

features in common

Canfigure logo

Canfigure user ratings

Functionality

4.3
(12)

Unique features

  • Work Order Management

    N/A

  • Reservations Management

    N/A

  • Equipment Tracking

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

Canfigure logo
4.6

0.5

ChangeGear logo
4.1

What users say about Canfigure's value for money

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Alloy Navigator logo

Alloy Navigator

4.6
(51)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
ChangeGear logo

70

157

77

features in common

70

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.4
(51)

Top features

  • Alerts / Escalation

    5

  • Reporting/Analytics

    5

  • Workflow Configuration

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

0.4

ChangeGear logo
4.1

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

Features

Total

InvGate Service Desk logo
ChangeGear logo

47

72

77

features in common

47

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(94)

Top features

  • Self Service Portal

    5

  • Knowledge Base Management

    5

  • IT Asset Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

InvGate Service Desk logo
4.5

0.4

ChangeGear logo
4.1

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Milldesk logo

Milldesk

4.8
(5)

IT help desk and service desk management

Features

Total

Milldesk logo
ChangeGear logo

29

39

77

features in common

29

features in common

Milldesk logo

Milldesk user ratings

Functionality

4.4
(5)

Unique features

  • Data Import/Export

    N/A

  • Configurable Workflow

    N/A

  • Real-Time Chat

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
ChangeGear logo

63

108

77

features in common

63

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.4
(102)

Top features

  • Surveys & Feedback

    5

  • Task Management

    5

  • Inventory Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.5

ChangeGear logo
4.1

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
ProProfs Help Desk logo

ProProfs Help Desk

4.8
(11)

Help desk and ticketing solution for customer service

Features

Total

ProProfs Help Desk logo
ChangeGear logo

19

32

77

features in common

19

features in common

ProProfs Help Desk logo

ProProfs Help Desk user ratings

Functionality

4.6
(11)

Top features

  • Real-Time Chat

    5

  • Multi-Channel Communication

    5

  • Reporting/Analytics

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$15/month

Value for money

ProProfs Help Desk logo
4.8

0.7

ChangeGear logo
4.1

What users say about ProProfs Help Desk's value for money

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.
I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.
Sabio Virtual logo

Sabio Virtual

4.8
(4)

Cloud-based help desk software for support teams

Features

Total

Sabio Virtual logo
ChangeGear logo

33

72

77

features in common

33

features in common

Sabio Virtual logo

Sabio Virtual user ratings

Functionality

4.8
(4)

Unique features

  • Customer Service Analytics

    N/A

  • Team Chat

    N/A

  • Scheduling

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Freshservice logo

Freshservice

4.5
(441)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
ChangeGear logo

60

130

77

features in common

60

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(441)

Top features

  • Live Chat

    5

  • Search/Filter

    5

  • License Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.4

ChangeGear logo
4.1

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
TeamSupport logo

TeamSupport

4.5
(809)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
ChangeGear logo

43

102

77

features in common

43

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(809)

Top features

  • Customer Database

    5

  • Queue Management

    5

  • Case Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.3

ChangeGear logo
4.1

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Deepser logo

Deepser

4.5
(12)

IT service desk, ticketing, and asset management software

Features

Total

Deepser logo
ChangeGear logo

58

126

77

features in common

58

features in common

Deepser logo

Deepser user ratings

Functionality

4.7
(12)

Unique features

  • Communications Management

    N/A

  • Contact Management

    N/A

  • Self-Learning

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

Deepser logo
4.6

0.5

ChangeGear logo
4.1

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.
Deepser and Device 42 a complete solution for ticketing and asset management.
Capacity logo

Capacity

4.5
(13)

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
ChangeGear logo

31

101

77

features in common

31

features in common

Capacity logo

Capacity user ratings

Functionality

4.1
(13)

Unique features

  • Remote Access/Control

    5

  • Task Management

    4

  • Customer Segmentation

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

SeamlessDesk logo

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Features

Total

SeamlessDesk logo
ChangeGear logo

50

109

77

features in common

50

features in common

SeamlessDesk logo

SeamlessDesk user ratings

Functionality

4.5
(30)

Top features

  • IT Asset Management

    5

  • Automated Routing

    5

  • Document Storage

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$0

Value for money

SeamlessDesk logo
4.8

0.7

ChangeGear logo
4.1

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.
We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.
HEINZELMANN logo

HEINZELMANN

(0)

Issue tracking software for the IT sector

Features

Total

HEINZELMANN logo
ChangeGear logo

49

89

77

features in common

49

features in common

HEINZELMANN logo

HEINZELMANN user ratings

Functionality

Unique features

  • Customizable Templates

    N/A

  • Configurable Workflow

    N/A

  • Call Center Management

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(530)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
ChangeGear logo

56

95

77

features in common

56

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(530)

Top features

  • Network Monitoring

    5

  • Help Desk Management

    5

  • Compliance Tracking

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.4

ChangeGear logo
4.1

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Rezolve AI logo

Rezolve AI

4.8
(9)

Conversational AI-enabled service desk software

Features

Total

Rezolve AI logo
ChangeGear logo

25

44

77

features in common

25

features in common

Rezolve AI logo

Rezolve AI user ratings

Functionality

4.8
(9)

Top features

  • Workflow Configuration

    5

  • Interaction Tracking

    5

  • Multi-Channel Communication

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Hornbill logo

Hornbill

4.7
(30)

Workflow automation software for service, IT & HR teams

Features

Total

Hornbill logo
ChangeGear logo

35

53

77

features in common

35

features in common

Hornbill logo

Hornbill user ratings

Functionality

4.2
(30)

Top features

  • Service Level Agreement (SLA) Management

    4.3

  • Email Management

    4.3

  • Self Service Portal

    3.7

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

Hornbill logo
4.4

0.3

ChangeGear logo
4.1

What users say about Hornbill's value for money

The Hornbill Community Forums is a great resource, the people are nice, Hornbill themselves have been exceptionally good with our queries or if we need any assistance.
Excellent, good support and help with setup Business Processes and Progressive Captures. We use it on a daily basis for all IT support tickets firmwide.
JIRA Service Management logo

JIRA Service Management

4.4
(326)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
ChangeGear logo

57

105

77

features in common

57

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.3
(326)

Top features

  • Status Tracking

    5

  • Real Time Reporting

    5

  • Incident Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$0/month

Value for money

JIRA Service Management logo
4.2

0.1

ChangeGear logo
4.1

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Vision Helpdesk logo

Vision Helpdesk

4.7
(32)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
ChangeGear logo

49

101

77

features in common

49

features in common

Vision Helpdesk logo

Vision Helpdesk user ratings

Functionality

4.6
(32)

Top features

  • Email Management

    5

  • Real-time Consumer-facing Chat

    5

  • Mobile Access

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$15/month

Value for money

Vision Helpdesk logo
4.5

0.4

ChangeGear logo
4.1

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
Atera logo

Atera

4.6
(243)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

Atera logo
ChangeGear logo

49

130

77

features in common

49

features in common

Atera logo

Atera user ratings

Functionality

4.2
(243)

Top features

  • Configuration Management

    5

  • Real Time Reporting

    5

  • Credential Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$99/month

Value for money

Atera logo
4.7

0.6

ChangeGear logo
4.1

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.
TOPdesk logo

TOPdesk

4.6
(49)

Help desk & service management

Features

Total

TOPdesk logo
ChangeGear logo

53

102

77

features in common

53

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.4
(49)

Top features

  • Reporting/Analytics

    5

  • Automated Routing

    5

  • Macros/Templated Responses

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.4

ChangeGear logo
4.1

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Mint Service Desk logo

Mint Service Desk

4.8
(10)

IT service desk and asset management solution

Features

Total

Mint Service Desk logo
ChangeGear logo

40

79

77

features in common

40

features in common

Mint Service Desk logo

Mint Service Desk user ratings

Functionality

4.6
(10)

Top features

  • Problem Management

    5

  • Contract/License Management

    5

  • Configuration Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
ChangeGear logo

39

83

77

features in common

39

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Call Center Management

    N/A

  • Contact Management

    N/A

  • Customizable Templates

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.8

ChangeGear logo
4.1

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
Zendesk logo

Zendesk

4.4
(3.1K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
ChangeGear logo

53

181

77

features in common

53

features in common

Zendesk logo

Zendesk user ratings

Functionality

4.3
(3.1K)

Top features

  • Real Time Data

    5

  • Customer Complaint Tracking

    5

  • Screen Sharing

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$49/month

Value for money

Zendesk logo
4.1
ChangeGear logo
4.1

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Virima logo

Virima

4.6
(14)

Intelligent CMDB automation and complete IT asset management

Features

Total

Virima logo
ChangeGear logo

56

93

77

features in common

56

features in common

Virima logo

Virima user ratings

Functionality

4.5
(14)

Top features

  • Inventory Management

    5

  • Asset Tracking

    5

  • Audit Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

Virima logo
4.9

0.8

ChangeGear logo
4.1

What users say about Virima's value for money

Great product; feature rich. Team seems responsive and looking to help us be successful.
It has been a great product, and they have been a great organization to work with.
Trengo logo

Trengo

4.7
(18)

A smart customer engagement platform.

Features

Total

Trengo logo
ChangeGear logo

24

65

77

features in common

24

features in common

Trengo logo

Trengo user ratings

Functionality

4.4
(18)

Unique features

  • Customer Service Analytics

    N/A

  • Real Time Monitoring

    N/A

  • Widgets

    N/A

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

15/month

Value for money

Trengo logo
4.7

0.6

ChangeGear logo
4.1

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
Spiceworks logo

Spiceworks

4.4
(518)

Server and website monitoring software

Features

Total

Spiceworks logo
ChangeGear logo

30

51

77

features in common

30

features in common

Spiceworks logo

Spiceworks user ratings

Functionality

4.2
(518)

Top features

  • Dashboard

    5

  • Patch Management

    4.7

  • Maintenance Management

    4.5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

Spiceworks logo
4.6

0.5

ChangeGear logo
4.1

What users say about Spiceworks' value for money

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
SysAid logo

SysAid

4.5
(366)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
ChangeGear logo

59

107

77

features in common

59

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(366)

Top features

  • Inventory Management

    5

  • Dashboard

    5

  • API

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Value for money

SysAid logo
4.5

0.4

ChangeGear logo
4.1

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
ChangeGear logo

67

190

77

features in common

67

features in common

EcholoN logo

EcholoN user ratings

Functionality

4.8
(34)

Top features

  • Activity Dashboard

    5

  • Document Storage

    5

  • Contract/License Management

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Vivantio logo

Vivantio

4.3
(166)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
ChangeGear logo

62

136

77

features in common

62

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(166)

Top features

  • IT Asset Management

    5

  • Customer History

    5

  • Remote Access/Control

    5

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5

  • Email Management

    5

  • Interaction Tracking

    4

Pricing

Starting from

$42/month

Value for money

Vivantio logo
4.2

0.1

ChangeGear logo
4.1

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software