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ChangeGear vs Airstack Comparison

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Overview

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests,...

Airstack is a cloud-based tech stack management tool designed to help businesses streamline collaboration across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(50)

5

4

3

2

1

19

19

7

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.0

(2)

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.

Pros

Not enoughreviews yet

Cons

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Applications Management
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CMDB
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Visualization
  • Device Auto Discovery
  • Document Automation
  • Document Management
  • Document Storage
  • Email Management
  • Employee Onboarding
  • Employee Self Service
  • File Sharing
  • Forms Management
  • Historical Reporting
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Password Management
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Tracking
  • Project Management
  • Real Time Analytics
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting/Analytics
  • Requisition Management
  • Resource Management
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Training Record Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management
  • Total features33
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Applications Management
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CMDB
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Visualization
  • Device Auto Discovery
  • Document Automation
  • Document Management
  • Document Storage
  • Email Management
  • Employee Onboarding
  • Employee Self Service
  • File Sharing
  • Forms Management
  • Historical Reporting
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Password Management
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Tracking
  • Project Management
  • Real Time Analytics
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting/Analytics
  • Requisition Management
  • Resource Management
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Training Record Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ChangeGear vs. Airstack

See how ChangeGear and Airstack stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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