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ChangeGear vs Ameyo FusionCX Comparison
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Overview
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests,...
FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.
Pros
Not enoughreviews yet
Cons
With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Cons
Not enoughreviews yet
Key features
- Total features86
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Dashboard
- Dashboard Creation
- Data Visualization
- Device Auto Discovery
- Document Storage
- Email Management
- Email Templates
- Employee Management
- Employee Onboarding
- Employee Self Service
- Event Triggered Actions
- Feedback Management
- Forms Management
- Heatmaps
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IVR / Voice Recognition
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Network Monitoring
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Task Management
- Task Planning
- Task Progress Tracking
- Third Party Integrations
- Training Management
- Workflow Configuration
- Workflow Management
- Total features49
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Dashboard
- Dashboard Creation
- Data Visualization
- Device Auto Discovery
- Document Storage
- Email Management
- Email Templates
- Employee Management
- Employee Onboarding
- Employee Self Service
- Event Triggered Actions
- Feedback Management
- Forms Management
- Heatmaps
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IVR / Voice Recognition
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Network Monitoring
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Task Management
- Task Planning
- Task Progress Tracking
- Third Party Integrations
- Training Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations6
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations2
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ChangeGear vs. Ameyo FusionCX
See how ChangeGear and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings, integrations, security & more.
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