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ChangeGear vs Intelligent Service Management Comparison

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Overview

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests,...

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(50)

5

4

3

2

1

19

19

7

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.4

(23)

5

4

3

2

1

11

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.

Pros

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm.
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
Overall we are satisfied. The support has been very prompt and communication has been excellent.

Cons

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features86
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CMDB
  • Capacity Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Email Management
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • Historical Reporting
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Real Time Analytics
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • User Management
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features41
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CMDB
  • Capacity Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Email Management
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • Historical Reporting
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Real Time Analytics
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • User Management
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ChangeGear vs. Intelligent Service Management

See how ChangeGear and Intelligent Service Management stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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