ChangeGear Service Desk Pricing Plan & Cost Guide

ChangeGear Service Desk

Cloud based solution to track & control IT services

4.11/5 (23 reviews)

ChangeGear Service Desk Pricing

Starting from: $46.00/month

Pricing model: One-time License, Subscription

For subscription: Pricing starts from $46 /user/month (billed annually).

For one-time pricing: $9,995.00/one-time.

View Pricing Plans

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Pricing Comparison

How does ChangeGear Service Desk compare with other Customer Service & Support apps?

Subscription plan?

ChangeGear Service Desk



98% of apps offer a
subscription plan

Free trial?

ChangeGear Service Desk



87% of apps have a
free trial

Freemium plan?

ChangeGear Service Desk



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




ChangeGear Service Desk Pricing Reviews

Pros
  • The product allows a lot of flexibility to be adapted to the needs of our company. Able to automate a lot of functions and services that were manual to us before.
  • Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration
  • The Customization and flexibility of options available at a competitive price point. Ability for users to submit their own tickets, monitor the progress and interact with technicians. Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution.
Cons
  • Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact)
  • User and Admin. manuals can lack information but since the system is so configurable I am not sure they would be able to account of every possibility. More than 1 technician can be in the same ticket at the same time. Modules do not always contain the same basic field options. Each module does have various module specific fields but it would be nice to have a standard set across all modules.
  • With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange. When I do get someone I don't feel I get the value as many times it has to have several follow up calls to get it right and I get charged for the extra hours. Also, my account support has degraded since signing on with my initial account rep taking a new role.
94%
recommended this to a friend or a colleague

3 reviewers had the following to say about ChangeGear Service Desk's pricing:

Ben Warner

ChangeGear - Great Product Delivered by a Great Company

Used daily for 1-2 years
Reviewed 2016-10-10
Review Source: Capterra

My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back.Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration

Read the full review


ChangeGear Service Desk

Cloud based solution to track & control IT services

Teresa Brock

Customizable, Competitive and Customer Friendly

Used daily for less than 6 months
Reviewed 2018-01-08
Review Source: Capterra

Increased customer communication. The Customization and flexibility of options available at a competitive price point. Ability for users to submit their own tickets, monitor the progress and interact with technicians. Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution.

Read the full review


ChangeGear Service Desk

Cloud based solution to track & control IT services

Brion Peck

Mostly a positive experience

Reviewed 2015-05-11
Review Source: Software Advice

The product allows a lot of flexibility to be adapted to the needs of our company. Able to automate a lot of functions and services that were manual to us before.

Read the full review


ChangeGear Service Desk

Cloud based solution to track & control IT services