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ChangeGear
Comprehensive change and service management.
(4)
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ChangeGear Pricing
Pricing overview
Value for money rating
4.1
/5
50
Price starts from
45
/user
Per year
Pricing details
For one-time pricing: $9,995.00/one-time.
What users say
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Reviewers who mentioned pricing said:
Laetitia N.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.
Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization.
The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both)
Ben W.
Business Supplies and Equipment, 501-1,000 employees
Used daily for 1-2 years
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My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver...
Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration
Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact)
Laetitia N.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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The task functionality needs improvements. For example, notes in task tickets get overwritten as the information get updated. Why? Tickets should keep all historical information.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.
Training material for ChangeGear is not available on the internet. Compared to ServiceNow for example, their "how to" step by step instruction to all their modules is easily accessible on line.
Verified reviewer
Education Management, 51-200 employees
Used other for 1-2 years
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Our experience has not been positive, so far, but that is largely due to the combination of challenges presented by our non-typical environment and a lack of time/effort to make ChangeGear work. We haven't completely given up yet, because we see the potential.
ChangeGear provides Flexibility and Configurability in a package with a clear ITIL orientation. It seems to be a good value, considering the balance of sophistication and cost.
It is very challenging to implement in a non-Active Directory environment; although it can, in theory, work in a non-AD infrastructure, it is far from easy to make it work. The agent-less computer scanning is a nice feature in theory, but it can also be hard to use.
Teresa B.
Telecommunications, 1,001-5,000 employees
Used daily for less than 6 months
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Increased customer communication.
The Customization and flexibility of options available at a competitive price point. Ability for users to submit their own tickets, monitor the progress and interact with technicians. Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution.
User and Admin. manuals can lack information but since the system is so configurable I am not sure they would be able to account of every possibility. More than 1 technician can be in the same ticket at the same time. Modules do not always contain the same basic field options. Each module does have various module specific fields but it would be nice to have a standard set across all modules.
Brion P.
Computer Software,
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The product allows a lot of flexibility to be adapted to the needs of our company. Able to automate a lot of functions and services that were manual to us before.
With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange. When I do get someone I don't feel I get the value as many times it has to have several follow up calls to get it right and I get charged for the extra hours. Also, my account support has degraded since signing on with my initial account rep taking a new role.
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