Chaport Reviews

I tried a couple of Live Chat plugs for my web. But finally chose Chaport.

Im very satisfied with Chaport. Installed by WordPress to my website. Download APP for ISO. It's all easy and free. Just WOW!!

Everything so far has been excellent :) Compared to a couple of other options I looked at, Chaport was far simpler to understand, install and customise. From creating an account, it took less than 10 minutes to be up and running. There can't be many other tools that are as easy to use! I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly.

The only thing I would change, is the notification noise - I'd have it louder and longer.

Very easy to use, it does not have millions of features that you'll never need, very simple, delivers the promise that they make, and most importantly they have applications for all the platforms which makes it faster and easier for our users to use them daily and interact with clients

For now, no cons, everything seems neat as explained

We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need.

There is nothing that I could say at this time, maybe the interface would be nice to change from basic, but we are here for functionality

Ease of use. flexibility, integrates with all the major platforms!

I don't think there is anything to be honest.

Ease of use and confidence no matter where I the requests will find me.

I would like a way to appear online most of the day, I always have device with me and think I would be used more by potential clients.

The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all!

The pre-built automation for busy operators is not that good. You have to build a little automation for this.

Nice support from your end and easy and friendly implementation. That is powerful. Thanks for the trial time by the way.

May I have not tried this one and is already including in your widget but, how about live videocalls for support for tech or critical services support such like medicine and technology!?

in addition to all implemented good features and user-friendly interface , Chaport is providing its services world wide . no banned countries or regions !! i used another software once and i lost lots of clients . after investigation the software was not showing on their side because of USA sanctions .so clients move into another service same as my service and i lost them . when i started using Chaport . most of them come back .

User friendly . no banned countries , ease of use , well managed Admin panel so u couls find who works more hours , who has bad rate or good rate ...etc

Chaport is excellent! It provides you with chatbots, live chat, FAQ section and an FAQ bot for a small amount of money which makes it great for our company! We haven't yet implemented live chat on all our pages, but the ones that do work are working flawlessly! Their support is there to help us out with any question in a few minutes! They're simply doing an awesome job and from what I can see, it only gets better!

Adding a symbol like "#" to open saved replies would be great. Also, adding styling and hyperlinks to chat windows would be an awesome addition!

Students love the fact that they can get a hold of me in various ways, whether in person, by phone, email, and chat. They especially like the chat option because unlike email, it's in real time; and unlike the phone, it doesn't product anxiety. I really like Chaport because it's easy to use, both for me and for my students, and the customer support team at Chaport are, and have been, extraordinary in their kindness, patience, and going out of their way to understand and help with any questions that have come up. These days, when customer support from many other organizations has become almost non-existent, Chaport truly stands out as extraordinary.

I can't think of anything that I don't like about Chaport. I suppose I could selfishly wish everything was free, but that would be a shortcoming on my part, not theirs since they too have to make a living.

What i like most is that it doenst have too many features, and it just works as it should. Intuitive to setup, not much troubleshooting needed. No issues displaying the chat even with a heavily cached website. It doesnt slow the website down unlike tidio. Which is super important. Clean and professional design without extra elements. Good desktop and mobile app. It's done all the basics well, and thats what i need.

nothing so far. No issues run into and nothing to change yet.

I loved out out of the box this solution was for me! I've been using the free version for a while now and it just works and I don't really have to mess with much configuration to suit my needs. I particularly love how simple the visitor experience can be. I personally don't care for an chats that require a lot of info. I just want direct contact with a human being for a quick question - setting up...

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The auto-invitation improved engagement and conversion drastically. I wish this feature was free, but the only competitors in this space offering this functionality for free are terrible to use. I guess I can't complain too much about a company trying to make a buck.

I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

It's cheap and super easy to deploy. It has a free trial that gives me access to most, if not, all features. Took me less than 30 minutes to get everything setup. I also like the customer service, they helped me with the most basic questions and try to "dumb down" for me.

It's not as robust as other more complex live chat support like livechat, but it meets basic needs. I would recommend this for SMBs who would like to increase page engagement and tight on a budget.

This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need. And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up. Bottom Line: Absolutely Love It!

So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed]

Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions.

Makes communicating with our customers simple, and the software works really well.

I wish there was a dropdown box to select pre-defined replies, rather than having to start typing part of the message, to bring up the response.

Thanks for your feedback! We're glad to announce that now you can select saved replies manually, as well as FAQ articles. You can also create private FAQ articles and use them as shared saved replies (all your agents will have access to them).

Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much. They also have a great support team. They always helped me if there was something that wasn't clear to me.

So far no cons, I am very pleased with it :)

It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful. Pricewise there is no other comparable live chat with the same configuration options. With one operator for 2 websites for approx 8 euro per month makes Chaport Live Chat payable for smaller companies.

Changing the team name, base message in chat only in PRO trial mode and not afterwards is a strange one in my opinion. Personally i went to the PRO version after the trial, so there is no negative effect left for me. Furthermore the configuration for multiple website is easy in the API, making it possible in the front end would be a plus for users who aren't experienced with api's.

We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

None. Everything is as explained on the website.

How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.

Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.

The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly

What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.