Chaport Features

Chaport

Multi-channel live chat and chatbot software for business

4.83/5 (41 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
CRM
Canned Responses
Chat Transcript
Chat/Messaging
Churn Management
Code-free Development
Collaboration Tools
Communication Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Email Invitations & Reminders
Email Management
Feedback Management
File Sharing
Forms Management
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Offline Access
Offline Form
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Text Analysis
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Integration
Website Visitor Tracking
Widgets
Learn moreCompare App
API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
CRM
Canned Responses
Chat Transcript
Chat/Messaging
Churn Management
Code-free Development
Collaboration Tools
Communication Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Email Invitations & Reminders
Email Management
Feedback Management
File Sharing
Forms Management
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Offline Access
Offline Form
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Text Analysis
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Integration
Website Visitor Tracking
Widgets
Visit WebsiteCompare App
API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
CRM
Canned Responses
Chat Transcript
Chat/Messaging
Churn Management
Code-free Development
Collaboration Tools
Communication Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Email Invitations & Reminders
Email Management
Feedback Management
File Sharing
Forms Management
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Offline Access
Offline Form
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Text Analysis
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Integration
Website Visitor Tracking
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


52 reviews

Chaport Feature Reviews

25 reviewers had the following to say about Chaport's features:

Yulia B.

The most beautiful and simple live chat I have used

2017-06-27

Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Pros

Beautiful chat widget and operator app.

Cons

Can't change the incoming message sound.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David R.

Does what we need it to do.

2021-04-20

Pros

Easy to integrate on our website, and web UI is easy to use

Cons

Need real time updates push to mobile device.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chaport


Thank you for your review, David! We do have mobile apps with real-time push notifications: https://www.chaport.com/download. If you run a web-/desktop app and a mobile app simultaneously, a push notification will be sent with a 30-second delay or won't be sent at all if you read the message faster than in 30 seconds. We added the delay so that you weren't distracted by push notifications when working on a computer. If you want to remove the delay, just let us know. We'll help you do it! :)

Read more
Luis P.

Simple live chat solution

2018-09-20

Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website.

Pros

The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly

Cons

What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Chaport


Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Read more
Vincent S.

Impressive live chat price/functional wise

2020-08-27

Being able the chat on the website makes it low profile to contact us for our customers.

Pros

I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.

Cons

Changing the team name, base message in chat only in PRO trial mode and not afterwards is a strange one in my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)

Simple. Has what's necessary for the most start ups. Most affordable.

2019-01-04

Just started, excellent so far!

Pros

Easy to install and use Fairly quick to respond support team Best pricing (at the time of writing this review) Mobile app and various integrations via Zapier make it easy to never miss messages

Cons

Not so easy to use API and Zapier, since need to request tokens and invitations manually via email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlos T.

Nice chat if you are interested in selling online!

2019-09-26

Nice design for the user and for the administration.

Pros

Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.

Cons

There is room to improve some things, maybe the message when they change the page are looking can be a shown as a timeline instead of a message in the chat. But they are open to hear any suggestion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Fast and Easy to use!

2019-06-20

Just drop them a message, and they'll be more than happy to help.

Pros

If you need custom web integration their well-documented API got you covered.

Cons

No(?) chat bubble customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John W.

Highly Recommended for Small Businesses

2018-12-02

Pros

How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am.

Cons

Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl E.

Amazing tool

2019-07-11

This was definitely my best experience with live chat software untill now.

Pros

Plug and play. Intuitive. Fast. Clean. Amazing

Cons

The app notifications were delayed, but the helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Thea E.

Chaport Chat Support

2021-06-29

Excellent! I would also like to use it for our company's website soon!

Pros

It has a free trial that gives me access to most, if not, all features.

Cons

It's not as robust as other more complex live chat support like livechat, but it meets basic needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Devansh L.

Great sales tool

2021-02-02

Pros

Chaport is a great tool and it integrates well with our CRM and CMS.

Cons

Absence of chat bot and automation tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Chaport


Thank you for your review, Devansh! As for the automation tools, we have Zapier integration. We are also going to release chatbots in a few days. Stay tuned! :)

Read more
Ryan H.

A great chatting tool

2021-08-04

Pros

You can compose whatever canned messages you want and make them easy to access .

Cons

We can't link the chat transcripts to our CRM and have to manually export them .

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Chaport


Thank you for your feedback, Ryan! You can send transcripts and other info to your CRM using API or Zapier: https://www.chaport.com/help/integrations/integration-with-your-crm. If you have any questions, just contact us on chaport.com. We'll be happy to help you!

Read more
Alyssa B.

Great Web Chat Functions

2020-04-15

We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.

Pros

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Cons

I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Suvran R.

Awesome new chat platform which does its core service well

2018-08-31

With great customer support.

Pros

It simplify the chat conversation like with the unified box, chat forward and tagging.

Cons

Not much as it does its core work accurately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom S.

Excellent - it just works!

2019-08-22

Pros

Really reliable software - love the automated chat pop-ups

Cons

Would be nice to be able to change the chat icon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mihailo D.

Chaport Live Chat Review

2019-06-17

Pros

Very usful software, the best thing about this is multilingual chat widget.

Cons

Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
VAMBOLA T.

An easy solution

2020-07-02

Pros

For low-demand users, the Chatport PRO version is easy to use and manage.

Cons

The good thing is that you can integrate other communication channels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lourdes T.

Helping us improve our customer service

2020-04-17

I love the improvement we have made. The colors, the images, everything is very nice. I would clearly recommend it.

Pros

We used to have another live chat service but we didn´t have very good results.

Cons

The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Igor N.

Simple, yet awesome software you must have on your website!

2019-09-06

What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead!

Pros

You have the ability to customize the look of the chat, sounds, and many more.

Cons

None. Everything is as explained on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sergey B.

Сovers all needs at the best price

2021-08-17

Pros

Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex.

Cons

There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Filip S.

Amazing tool for small businesses

2017-09-11

Boost of the sales, brand loyality

Pros

Usability, simplicity, clarity, modern design, customer support.

Cons

Only a few design problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell P.

Chaport is great!

2020-03-30

Overall, it has been great.

Pros

I like the ability to see info about the chat participants' systems

Cons

It would be great to have a way to save a standard reply for all users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dusan S.

Best chat plugin and I’ve used them all

2019-08-14

Pros

Ease of use, mobile app, minimalistic and elegant design, great pricing

Cons

Don’t have any cons for this product....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Claude C.

Exactly What I've Been Looking For!!!

2021-05-26

I got my first chat while I was literally still adjusting the settings.

Pros

I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need.

Cons

So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed]

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Chaport


Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions.

Read more
Eva V.

Very good product - value for money

2021-07-29

Very good. Support is excellent

Pros

Excellent support 24/7 never seen such a fantastic support

Cons

I would like to transfer in email my client email and phone, in email comes only email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more