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ChaseData vs Aloware Comparison
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Overview
ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$89/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$50/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.
Pros
It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
Cons
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
Since my company contracted with chase data we can honestly say we have no dislikes.
If I have a problem it is fixed in a timely manner.
Cons
I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
Key features
- Total features50
- API
- Activity Dashboard
- Ad hoc Reporting
- Application Integration
- Auto-Dialer
- Automatic Call Distribution
- Automatic Lead Distribution
- Business Intelligence
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analysis
- Campaign Management
- Campaign Planning
- Chat
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Communication Management
- Compliance Management
- Contact Database
- Contact History
- Contact Management
- Conversion Tracking
- Customer Activity Reporting
- Customer Database
- Customer Profiling
- Customer Segmentation
- Customer Service Analytics
- Customizable Reporting
- Data Import/Export
- Escalation Management
- IVR / Voice Recognition
- Instant Messaging
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Performance Reports
- Predictive Dialer
- Productivity Reporting
- Progressive Dialing
- Project Notes
- Quality Control
- Queue Manager
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Reporting & Statistics
- Role-Based Permissions
- Route Management
- SMS Marketing Managment
- Social Media Integration
- Third Party Integration
- Video Call Recording
- Voice Mail
- Total features39
- API
- Activity Dashboard
- Ad hoc Reporting
- Application Integration
- Auto-Dialer
- Automatic Call Distribution
- Automatic Lead Distribution
- Business Intelligence
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analysis
- Campaign Management
- Campaign Planning
- Chat
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Communication Management
- Compliance Management
- Contact Database
- Contact History
- Contact Management
- Conversion Tracking
- Customer Activity Reporting
- Customer Database
- Customer Profiling
- Customer Segmentation
- Customer Service Analytics
- Customizable Reporting
- Data Import/Export
- Escalation Management
- IVR / Voice Recognition
- Instant Messaging
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Performance Reports
- Predictive Dialer
- Productivity Reporting
- Progressive Dialing
- Project Notes
- Quality Control
- Queue Manager
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Reporting & Statistics
- Role-Based Permissions
- Route Management
- SMS Marketing Managment
- Social Media Integration
- Third Party Integration
- Video Call Recording
- Voice Mail
Integrations
- Total integrations4
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations7
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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ChaseData vs. Aloware
See how ChaseData and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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