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ChaseData CCaaS vs XCALLY Comparison

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Overview

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

Category Leaders

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

119

12

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

5

4

3

2

1

71

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

Pros

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Cons

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
Try any other product and you will be wasting your time.
Can't think of any one thing that left us dissatisfied.

Cons

Missing features that must be developed. Many requests for support from our customers because not easy to use.
No automatic upgrade, it​ requires to be triggered via UI manually.
The contact manager is a little bit rigid but at the moment I have fixed all the problems.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Application Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Database Support
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SMS Messaging
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Application Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Database Support
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SMS Messaging
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ChaseData CCaaS vs. XCALLY

See how ChaseData CCaaS and XCALLY stack up against each other by comparing features, pricing, ratings, integrations, security & more.