ChaseData Features List

ChaseData Reviews

ChaseData

Cloud-based call center solution for SMBs

4.84/5 (106 reviews)
164

ChaseData Feature Summary

  • Live administrator dashboard
  • Ad-hoc reporting
  • Automatic call distribution system
  • Outbound & inbound calls
  • Automated call recording
  • Call routing
  • Call scripting
  • Caller ID
  • Campaign monitoring
  • Campaign management
  • Live chat
  • Compliance management
  • Escalation management
  • Customizable campaigns
  • Predictive dialer
  • Role based permissions for managers and agents
  • Integrate with Salesforce, SugarCRM, ZohoCRM and Oracle
  • Adjustable contact rates
  • Automated IVR
  • API
  • Real Time Updates
  • Lead Assignment
  • Powerful reporting
  • Real Time Monitoring
  • With our BI Reporting

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

ChaseData Feature Reviews

25 reviewers had the following to say about ChaseData's features:

Dimitrios Katsaitis

Easy to use. Easy set up. Very customizable for our needs.

2017-06-25

Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production.

Cons

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

Read more
Jenna Johnson

Zuni Telesales Review

2016-02-08

Pros

I like that we can not only monitor our agents phone calls but look at there screen through desktop sharing, that makes managing agents a lot easier.

Cons

There is no ability to have Voice Mails or Reports automatically emailed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service. These guys can deliver on all aspects.

Source: Software Advice
Helpful?   Yes   No
Read more
Mark Cromer

Fast, Easy Option for Improved Productivity

2016-04-12

Pros

The service provider helped design the process to match our business needs and has followed through on all promises and issues.

Cons

No known operational issues to report at this time.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Make sure you know what you want out of a dialing system and have some idea of: - Who will own the system internally. - How it will be used. - Internal controls and procedures.

Source: Software Advice
Helpful?   Yes   No
Read more
Reed Lasko

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

2017-07-06

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Pros

We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Reed. We appreciate your business and the wonderful review.

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Brian Howard

We have been a Chase Data Call Center Customer since 2002

2016-01-12

Pros

We have gone months without having to contact the Technical Support Department and it is usually a functionality question.

Cons

We don't have to call much but sometimes we have to go through several levels to get a Senior Tech. But the important thing is that they always answer the phone and always get back to you in a efficient manner

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Make sure to ask about Existing System Integration. We have been able to seamlessy integrate our existing systems with this software where the user thinks it is one complete solution.

Source: Software Advice
Helpful?   Yes   No
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Danny Gonzalez

Long time user

2016-07-25

Pros

Ease of use and useful tools and interface, loading leads is easy and intuitive

Cons

monitoring is a little hard as well as coordinating users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering ChaseData

look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

Source: Software Advice
Helpful?   Yes   No
Read more
Blake Parker

solid product

2016-12-14

was very satisfied when using the product, very good customer service to customize the features.

Pros

customizable hotkeys for dispositions

Cons

an auto dialer is a little slow if there isn't more than 4 people on it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ChaseData

great for scaling company's growing their business.

Source: Software Advice
Helpful?   Yes   No
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Ryan Oppenheim

From the initial phone call I knew I was making the right choice moving to ChaseData.

2017-11-02

Made my call center much more efficeient

Pros

I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours.

Cons

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

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Alexandra Chavez

Great solution for large call centers

2017-01-25

This software provides extensive reporting and analytics which is crucial to have for any call center.

Pros

Cloud based, IVR

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ChaseData

If you have a customer service department to run, this should be definitely an option.

Source: Software Advice
Helpful?   Yes   No
Read more
Brian Clinkenbeard

If you use a different dialer in your operations, I recommend switching to ChaseData!

2015-02-16

Log in, select what you want and click, full history and stats to within seconds of real time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Luis Utrera

Excellent Call Center Software

2017-01-24

Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Luis, We believe that being attentive to our clients¿ needs is what makes our product and our support world-class. Thank you for leaving such an amazing review and we look forward to working with you for years to come.

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Walter Garcia

Chase Data software has helped by increasing call center productivity

2016-08-29

Pros

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center.

Cons

I can honestly say I have nothing negative to say about the product or vendor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

Source: Software Advice
Helpful?   Yes   No
Read more
Arlen Graves

Exceeded my expectations

2015-06-30

The data management app is full featured and easily manipulated.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Rob Sing

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

2017-06-22

Sales . Alot of sales .

Pros

It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons

Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Rob for your review. Our team appreciates your feedback.

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john thau

hosted Dialer

2014-10-08

We have been using this system for over 2 years now -It has all the bells and whistles It does MANY things other systems we tried cant- Great for reports and Lead management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Jon for your kind words.
We are always working daily to provide you the best contact center service possible over the cloud.

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Jean Francois

I Am a very satisfy customer of Chase Data

2015-01-30

I love the interface, the custom reporting and so many other helpful features as creating sub campaign within a campaign and working different campaigns simultaneously.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Brian Smith

Easy to use Dialer with Great Funtionality

2015-03-05

Great reporting and even better customer service when it is needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Brock Stonebrink

Better than Five9 or Spitfire!

2016-11-01

Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them.

Pros

I LOVE how well I can monitor my reps.

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.

Source: Software Advice
Helpful?   Yes   No
Read more
Kenneth Bisnette

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

2017-07-10

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built.

Cons

I have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Kenneth for your review.

Read more
Brett Jaffy

ChaseData - effective for your dialing needs.

2015-10-15

Switching on and off campaigns and reporting are fantastic.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Brett,
Thanks so much for our review. I Know it took us a little longer than expected to finalize your requirements to your specifications and appreciate your patience and for you to give us a great review was very much appreciated,

Thanks so much from all of us here at ChaseData
Ahmed Macklai
President/CEO

Read more
Tyler Gutierrez

Excellent dialing software

2016-01-26

Pros

The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

Cons

I don't really have anything negative to say about the guys at chasedata or the dialing software, it was a huge upgrade from what we were using and the price point was perfect for us.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Take your time setting it up and really learning the admin control panel as there are a ton of options!

Source: Software Advice
Helpful?   Yes   No
Read more
Robert Zamboni

Chase Data Superior System and Excellent Service

2016-02-20

Pros

The system is very easy to use and has a better contact ratio than most VOIP based systems.

Cons

Not as many training videos as we might like, but not to much we do not like about the vendor or the product, it is one vendor that requires very little attention as the service is spot on, refreshing to say the least.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

Try other and you will see the difference in the ease of use and how well the system works with almost ZERO down time in over 9 months of service, that has saved us a lot in time and money.

Source: Software Advice
Helpful?   Yes   No
Read more
Joshua Wingo

One of the Best!

2016-03-07

Pros

-Web Based. Easy to install anywhere.

Cons

I got nothing. This product like all has some parts that require a learning curve but once you get it-YOU GET IT!

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ChaseData

I recommend calling the head of sales. Super professional. I also recommend using them for 3 months. Guarantee you'll be hooked.

Source: Software Advice
Helpful?   Yes   No
Read more
Steve Benjamin

I have been using the Chase Data dialer system for almost two years.

2017-06-22

Tech support and functionality

Pros

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

They need to add SMS and email drops. They are working on SMS drop now I understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted.

Thank you for being a loyal ChaseData customer.

Read more
Chad Kaiser

Outbound Sales

2016-03-03

Pros

As for an administrator, loading leads was easy, and finding and pulling reports was a breeze.

Cons

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering ChaseData

More end user trials and easier ticket submission/ responce.

Source: Software Advice
Helpful?   Yes   No
Read more