ChaseData CCaaS Features

ChaseData CCaaS

Cloud-based call center solution for SMBs

4.82/5 (132 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Application Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customizable Reports
Dashboard
Data Import/Export
Data Management
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Parties
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Project Management
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Social Media Integration
Telemarketing Management
Text to Speech
Third Party Integrations
Unified Communications
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Application Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customizable Reports
Dashboard
Data Import/Export
Data Management
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Parties
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Project Management
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Social Media Integration
Telemarketing Management
Text to Speech
Third Party Integrations
Unified Communications
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Application Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact Management
Customer Database
Customer Segmentation
Customer Service Analytics
Customizable Reports
Dashboard
Data Import/Export
Data Management
FCC Compliance
FTC Compliance
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Parties
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Open Database Design
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Project Management
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Social Media Integration
Telemarketing Management
Text to Speech
Third Party Integrations
Unified Communications
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App

ChaseData CCaaS Feature Reviews

25 reviewers had the following to say about ChaseData CCaaS's features:

Dimitrios K.

Easy to use. Easy set up. Very customizable for our needs.

2017-06-25

Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production.

Cons

I called support and they sorted it out quick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

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Jenna J.

Zuni Telesales Review

2016-02-08

Pros

ChaseData allows us manage our lead base with simplicity and manipulate our data how and when we want real time without importing and exporting the list every time.

Cons

There is no ability to have Voice Mails or Reports automatically emailed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ChaseData CCaaS

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service. These guys can deliver on all aspects.

Source: Software Advice
Helpful?   Yes   No
Read more
Thomas M.

Best of Breed Call Center Software

2019-12-13

countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly

Pros

intuitive interface and user experience; robust analytics and dashboards; excellent sales and operational support; platform functions both quickly and smoothly with no issues or downtime; comprehensively designed to support any use case

Cons

if anything, the requirement for Mac users to install Windows via a virtualization tool. this is however very minor (and simple) in the context of all the advantages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thomas, thank you for your review. We appreciate your feedback.

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Mark C.

Fast, Easy Option for Improved Productivity

2016-04-12

Pros

This service is all inclusive and self contained and allows the flexibility to integrate with virtually any existing configuration.

Cons

No known operational issues to report at this time.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering ChaseData CCaaS

Make sure you know what you want out of a dialing system and have some idea of: - Who will own the system internally. - How it will be used. - Internal controls and procedures.

Source: Software Advice
Helpful?   Yes   No
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Reed L.

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

2017-07-06

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Pros

We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Reed. We appreciate your business and the wonderful review.

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Ryan O.

From the initial phone call I knew I was making the right choice moving to ChaseData.

2017-11-02

Made my call center much more efficeient

Pros

Any time I have a question, I just click Live Chat and someone helps me almost immediately.

Cons

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

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Brian C.

If you use a different dialer in your operations, I recommend switching to ChaseData!

2015-02-16

It is easy to "Think" you are saving money with a cheaper solution, until you use this and see what you didn't get from the others, because your previous dialer simply can't compare. Real Time Reports you don't have to check your inbox for, live, on the monitor with the capability to monitor, coach, barge into any call from anywhere you can access the web.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Alexandra C.

Great solution for large call centers

2017-01-25

This software provides extensive reporting and analytics which is crucial to have for any call center.

Pros

Cloud based, IVR

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ChaseData CCaaS

If you have a customer service department to run, this should be definitely an option.

Source: Software Advice
Helpful?   Yes   No
Read more
Chris F.

Customer service is excellent

2018-11-16

I would highly recommend this system to anyone in this industry based solely on how well they treat their customers.

Pros

My favorite part of this system is the customer service.

Cons

The only thing I don't like is that I can't see how many calls each agent has on the live dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Chris, thank you for your review. We appreciate you take the time to give us your feedback. Our team prides themselves on having stellar service, all around! From every touch point at ChaseData, we want you to feel like you are our utmost important thing to us. Thank you again for taking the time to share this and being a loyal customer.

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Lynnsey Anner M.

Support for a new customer.

2019-03-26

This software will assist me in tracking performance and managing my customer's contact in a more efficient manner.

Pros

My account rep, as well as the online chat support, have been extremely helpful and attentive.

Cons

I am still learning the system but I have not found any cons at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for your review! We appreciate your feedback.

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Wayne D.

Dir Call Centers

2019-11-16

Support has been excellent, the team is knowledgeable and quick to reply.

Pros

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs.

Cons

It is very powerful and there are a number of ways to implement a solution. Take time to think your deployment through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

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john t.

hosted Dialer

2014-10-08

We have been using this system for over 2 years now -It has all the bells and whistles It does MANY things other systems we tried cant- Great for reports and Lead management. I highly recommend it -I am not one to write reviews but finally a system that understands a call center!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Jon for your kind words.
We are always working daily to provide you the best contact center service possible over the cloud.

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Arlen G.

Exceeded my expectations

2015-06-30

The data management app is full featured and easily manipulated.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Ted M.

Nailed it.

2015-02-18

The customer service and live help chat have been phenomenal with literally 60 second or less response time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Brian H.

Long Time Customer

2018-11-27

The ability to integrate this software with existing systems and processes is outstanding.

Pros

We started with their Premise- Based Systems and now use the Cloud Based System.

Cons

The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper.

Read more
Brian S.

Easy to use Dialer with Great Funtionality

2015-03-05

Great reporting and even better customer service when it is needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review.

Sincerely,
A. Macklai, CEO/Founder

Read more
Danny G.

Long time user

2016-07-25

Pros

Ease of use and useful tools and interface, loading leads is easy and intuitive

Cons

monitoring is a little hard as well as coordinating users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering ChaseData CCaaS

look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

Source: Software Advice
Helpful?   Yes   No
Read more
Kenneth O.

Chase has been the answer to our phone success in achieving a 90% average on our answered calls!

2018-03-01

Consistency

Pros

From the reporting to real-time data, ChaseData helps meet our customer needs.

Cons

The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Kenneth, thank you for your review.

Read more
Rob S.

Chase is the most powerful dialer on the market ,

2021-08-16

Simply the best around and will continue to grow my Business with Chase

Pros

We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!!

Cons

Be nice if they had an IOS for Apple or Mac,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve B.

I have been using the Chase Data dialer system for almost two years.

2017-06-22

Tech support and functionality

Pros

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

They need to add SMS and email drops. They are working on SMS drop now I understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted.

Thank you for being a loyal ChaseData customer.

Read more
Arvin F.

Great dialer & essential for call centers

2018-12-04

Overall, ChaseData Call Center works perfectly and we couldn't be happier with the results we got thanks to it.

Pros

User interface is simple and efficient.

Cons

It is highly recommend to check first with internet provider whether they can handle the high bandwidth ChaseData Call Center uses. Self help options for other features could be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
bryan c.

ChaseData Review

2019-09-10

Pros

Ease of use as well as call monitoring tools

Cons

Maybe integrate FDNC scrubbing.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you for your review. We appreciate all your feedback.

Read more
Matt L.

Callcenter review

2019-02-07

Pros

The software is modern, customer service is fantastic!

Cons

Software updated without proper notification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Matt for your review! We appreciate your input and feedback always.

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Sofi O.

Function + Customization

2018-11-06

When you feel like you've bitten off more than you can chew, it helps to have a solid contact in Support who can help.

Pros

The Zapier integration means you can link it to pretty much any other tool and make it an automated part of your overall process.

Cons

There are a lot of ways to integrate other tools, so try mapping out your process before you launch, that way your initial setup will result in a system that does what you want and won't need as much time to become effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth B.

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

2017-07-10

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built.

Cons

I have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChaseData


Thank you Kenneth for your review.

Read more