chat.io Pricing, Features, Reviews & Comparison of Alternatives

chat.io

Omnichannel chat platform for businesses

4.82/5 (11 reviews)

chat.io overview

Chat.io is a multi channel chat platform to help businesses engage with website visitors and convert them into customers from any channel including SMS, website, email or social media platforms. By providing tools such as real-time updates, social media integration, email management, webhooks, and canned responses, Chat.io enables users to connect with their customers, handle support queries, and onboard new clients.

Businesses can add chat.io to their website and talk to best prospects and regular customers during their visit. Users can capture live chat leads in real time, from anywhere - website, email, Twitter and Facebook, and assign them to the most qualified and relevant team members. By offering canned responses, predictive text suggestions, and chat history, Chat.io aims to speed up the response process and provide a self-service platform for customers with automatic FAQ responses.

With Chat.io, users can combine the functionalities of live chat and AI powered customer support to help increase sales and enhance customer support. With its open API and developer tools, Chat.io enables seamless integration with third party services.
www.chat.io

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
chat.io screenshot: Use chat.io to communicate with customers queries from any channelchat.io screenshot: Browse and search through all chat transcripts for a specific conversationchat.io screenshot: Monitor users, create custom roles and assign permissions from within the applicationchat.io screenshot: With canned responses, replying to repeating questions has never been quickerchat.io screenshot: Connect chat.io with a Facebook page and talk to customers via Facebook Messengerchat.io screenshot: Applications are available for web browser, iPhone, iPad and Android devices

chat.io reviews

Excellent
9

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  4.9
Elbert Aleksandr

All in one chatter

Used daily for free trial
Reviewed 2018-11-15
Review Source: Capterra

Thi soft provided me a good online customer supporta lot of ready and tested solutions to start chatting

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Rafal Sobczak

Never been easier to communicate with your clients!

Used daily for less than 6 months
Reviewed 2018-03-28
Review Source: Capterra

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

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Kristine Ergemlidze

Perfect Software

Used daily for less than 6 months
Reviewed 2018-03-28
Review Source: Capterra

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

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Maciej Donajski

Very reliable, and extensible chat

Used daily for less than 6 months
Reviewed 2018-03-29
Review Source: Capterra

Fast and reliable customer feedback and sales closing.As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

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nuki gugulashvili

Very easy livechat software

Used daily for less than 6 months
Reviewed 2018-03-28
Review Source: Capterra

First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

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chat.io pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

$10 per teammate/month.

Get a ready-to-use live chat and full access to all its features.

chat.io features

API
Chat
Contact History
Customizable Branding
Instant Messaging
Monitoring
Multi-Channel Communication
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (78 other apps)
Automatic Notifications (76 other apps)
CRM Integration (69 other apps)
Email Integration (71 other apps)
Knowledge Base (96 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (88 other apps)
Ticket Management (61 other apps)
Workflow Management (63 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for chat.io

Key features of chat.io

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Persistent chat
  • Geotargeting
  • Chat functionality
  • API availability
  • AI powered customer service
  • Contact history
  • Customizable templates
  • Instant messaging
  • Multi-channel communication
  • Real time notifications
  • SMS integration
  • Social media integration
  • Website integration
  • Chat
  • Email templates
  • Macros
  • Support ticket tracking
  • Widgets
  • Self service portal
  • @mentions
  • Customer experience management
  • Customer support tracking
View All Features

Benefits

Increase conversion rates by giving online visitors instant access to support and sales teams while they are still browsing.

Respond to customers from websites and other channels such as Facebook or Twitter.

Support customers on the go - respond to them via mobile app for iPad, iPhone and Android devices.

Access chat transcripts for training purposes and use sales insights.

Real-time metrics and live visitor monitoring show users who’s interacting with their business website by providing details including the origin of a customer’s visit and browsing history.