chat.io Features

chat.io

Omnichannel chat platform for businesses

4.82/5 (11 reviews)

chat.io Feature Summary

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Persistent chat
  • Geotargeting
  • Chat functionality
  • API availability
  • AI powered customer service
  • Contact history
  • Customizable templates
  • Instant messaging
  • Multi-channel communication
  • Real time notifications
  • SMS integration
  • Social media integration
  • Website integration
  • Chat
  • Email templates
  • Macros
  • Support ticket tracking
  • Widgets
  • Self service portal
  • @mentions
  • Customer experience management
  • Customer support tracking

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

See all iPhone Apps

Requires iOS 11.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14 reviews

See all Android Apps

chat.io Feature Reviews

9 reviewers had the following to say about chat.io's features:

Maciej Donajski

Very reliable, and extensible chat

2018-03-29

Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel.

Cons

But this is first product which allows me to fix it myself by using their API!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
nuki gugulashvili

Very easy livechat software

2018-03-28

Pros

First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

Cons

I like everything. I work already three months but have not found any issues or problems. All the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roy Shengelia

Best live chat solution

2018-03-28

Pros

Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.

Cons

I like everything, support is perfect, they help me in everything and for the price, it is cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elbert Aleksandr

All in one chatter

2018-11-15

Thi soft provided me a good online customer support

Pros

a lot of ready and tested solutions to start chatting

Cons

Small trial period cause I understanded some functions near the end of it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Goods company, 1-10 employees)

Works fine but didnt like the price

2019-02-05

Pros

New features seem to be added from time to time.

Cons

We found another chat program thats free that works for us.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristine Ergemlidze

Perfect Software

2018-03-28

Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive.

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rafal Sobczak

Never been easier to communicate with your clients!

2018-03-28

Pros

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons

If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Games company, 11-50 employees)

Simple but powerful

2018-08-07

Pros

Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.

Cons

The app is simple, more features will proved a better experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Blazej Szperlinski

Blown away by the idea and execution

2018-03-28

Pros

A perfectly complete live chat for websites that can be infinitely extended.

Cons

This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more