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Prompt.io Features
Features Summary
Functionality
4.4
/5
8
Total features
38
6 categories
Prompt.io features
Common features of Customer Service software
Screenshots
Contenders comparison
Functionality
4.4
/5
8
Price starts from
No pricing info
Total Features
38
Unique features
Automated Responses
Message Personalization
MMS
Contextual Targeting
Functionality
4.5
/5
1.7K
Price starts from
14
/user
Per month
Total Features
143
Features in Common
22
Unique features
Outbound Call Center
Workflow Configuration
Customizable Reports
Forms Management
Common Prompt.io comparisons
Reviewers who mentioned features said:
Kim C.
Verified reviewer
Education Management, 501-1,000 employees
Used daily for 1-2 years
Review source
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Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.
Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.
Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further
George A.
E-Learning, 201-500 employees
Used daily for less than 6 months
Review source
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We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.
Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.
Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.
Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.
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