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Prompt.io Features

Features Summary

Functionality

4.4

/5

8

Total features

38

6 categories

Prompt.io features

2-Way Messaging
API
Alerts / Escalation
Application Management
Automated Responses
CRM
Call Center Management
Chat/Messaging

Common features of Customer Service software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

8

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

38

Unique features

  • Automated Responses

  • Message Personalization

  • MMS

  • Contextual Targeting

Functionality

4.5

/5

1.7K

Price starts from

14

/user

Per month

visit website

Total Features

143

Features in Common

22

Unique features

  • Outbound Call Center

  • Workflow Configuration

  • Customizable Reports

  • Forms Management

Functionality

4.3

/5

2.8K

Price starts from

19

/user

Per month

visit website

Total Features

179

Features in Common

23

Unique features

  • Issue Auditing

  • IVR / Voice Recognition

  • Customer Support

  • Audit Trail

Common Prompt.io comparisons

Prompt.io logo
Avochato logo
Prompt.iovsAvochato

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Too spotty of service to rely on

Reviewed 3 years ago
Pros

Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Cons

Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.

Vendor response

Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Extremely flexible company with a great product.

Reviewed 5 years ago

We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Pros

Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Cons

Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Vendor response

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.