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Chatfuel vs Chatbot Comparison

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Overview

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

10

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

5

4

3

2

1

23

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Pros

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.
Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them.

Cons

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.
NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.

Cons

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.
However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.
Majority of customer complaints get automated chatbot response.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features76
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Avatars
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Content Management
  • Contextual Guidance
  • Coupons
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Event Scheduling
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Gamification
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location-Based Marketing
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Rules-Based Workflow
  • SMS Messaging
  • Scenario Planning
  • Shopping Cart
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Website Management
  • Total features48
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Avatars
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Content Management
  • Contextual Guidance
  • Coupons
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Event Scheduling
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Gamification
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location-Based Marketing
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Rules-Based Workflow
  • SMS Messaging
  • Scenario Planning
  • Shopping Cart
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Website Management

Integrations

  • Total integrations22
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chatfuel logo

Chatfuel

Platform to build your Facebook Messenger Chatbot

Reviewed 4 years ago

This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.

Pros

Easy of use, possibilities to make simple but also elaborated chatbots

Cons

No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chatfuel logo

Chatfuel

Review

Reviewed 2 years ago
Pros

Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Cons

Not so easy in use as ManyChat, but still very powerful and provides more possibilities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Chatfuel logo

Chatfuel

Nice product with great community.

Reviewed 2 years ago

It's def one of my favorite chatbot tools out there.

Pros

I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

Cons

It's buggy sometimes and the support is hard to reach sometime.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Chatfuel logo

Chatfuel

Easy chat bot creation

Reviewed 2 years ago

Made it easy and simple to create a Facebook chatbot

Pros

Very easy to use and learn how to build fully functional chat bots

Cons

The trial version has a watermark that remains until you pay for the full version

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

Chatfuel logo

Chatfuel

Good for Messenger

Reviewed a year ago

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Pros

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Cons

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chatfuel logo

Chatfuel

Chatfuel is a great tool for starting a Chatbot building

Reviewed 2 years ago

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

Pros

It is so easy to use, you don't even need chatbot experience, just writing skills

Cons

It is probably hard to get into other interfaces than messenger, but for messenger is great

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Chatfuel logo

Chatfuel

Facebook Messenger Chatbot-building made easy!

Reviewed a month ago
Pros

Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

Cons

Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chatfuel logo

Chatfuel

Automation for everyone

Reviewed 2 years ago

Great bot for various easy tasks.

Pros

I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.

Cons

It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chatfuel logo

Chatfuel

Best tool to create a chatbot

Reviewed 2 years ago

I was able to reach and sell more in my business service

Pros

I was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.

Cons

The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Chatfuel logo

Chatfuel

Chatbot building made SUPER easy!

Reviewed 2 years ago
Pros

- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process

Cons

Its a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.

Chatfuel vs. Chatbot

See how Chatfuel and Chatbot stack up against each other by comparing features, pricing, ratings, integrations, security & more.