This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Chatfuel vs Crisp Comparison

Search

Add to Compare

Recommended for you

Bitrix24

Pipedrive

LiveAgent

LiveChat

Zendesk

Zoho Desk

Good recommendations?

Overview

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

Category Leaders

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

11

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

5

4

3

2

1

41

17

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Pros

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.
Just what we needed and very easy to set up. Custom settings were great and free which was most important.
I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

Cons

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.
NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.
Sometimes the chat widget doesn't load or the mobile apps crash.
We found it more difficult than we thought it should have been to have an auto message saying we are closed.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features76
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Avatars
  • Bug Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Content Management
  • Coupons
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Management
  • Event Scheduling
  • File Sharing
  • File Transfer
  • For Developers
  • Gamification
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location-Based Marketing
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Reviews Management
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Self Service Portal
  • Shopping Cart
  • Social Media Integration
  • Speech Synthesis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Visual Analytics
  • Website Management
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features71
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Avatars
  • Bug Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Content Management
  • Coupons
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Management
  • Event Scheduling
  • File Sharing
  • File Transfer
  • For Developers
  • Gamification
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location-Based Marketing
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Reviews Management
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Self Service Portal
  • Shopping Cart
  • Social Media Integration
  • Speech Synthesis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Visual Analytics
  • Website Management
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations22
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations32
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Chatfuel vs. Crisp

See how Chatfuel and Crisp stack up against each other by comparing features, pricing, ratings, integrations, security & more.