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Chatfuel vs HelpCrunch Comparison

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Overview

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

Category Leaders

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

11

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

140

30

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Pros

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
The price is great considering the features that it have. The support team is amazing.

Cons

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.
NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.

Cons

The limit of emails and auto-messages in our plan is a little upsetting.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
They still miss some REST API endpoints for scenarios of complex integrations.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features76
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Built-In Database
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Coupons
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location Tracking
  • Location-Based Marketing
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shopping Cart
  • Social Media Integration
  • Software Development
  • Speech Synthesis
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features102
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Built-In Database
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Coupons
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Location Tracking
  • Location-Based Marketing
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shopping Cart
  • Social Media Integration
  • Software Development
  • Speech Synthesis
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations22
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Chatfuel vs. HelpCrunch

See how Chatfuel and HelpCrunch stack up against each other by comparing features, pricing, ratings, integrations, security & more.