Chatfuel Features

Chatfuel

Build your bot now, no coding required.

4.47/5 (15 reviews)

Chatfuel Feature Summary

  • Chat functionality
  • Tags & keywords
  • Neuro-Linguistic programming
  • Action management
  • Activity management
  • Application integration
  • Auto-responders
  • Automatic notifications
  • Communication management
  • Configuration management
  • Multi-admin accounts
  • Promotions management
  • Rules-based AI
  • Social media integration
  • Third party integration
  • Activity dashboard
  • Automated scheduling
  • Avatars
  • Analytics
  • Chat
  • Event scheduling
  • Activity monitoring
  • Reservations management

Competitor Feature Comparison

API
Accounting Management
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Auto-Responders
Automated Scheduling
Automatic Notifications
Avatars
Chat
Communication Management
Configuration Management
Contact Management
Custom Fields
Custom Forms
Custom Landing Pages
Customizable Templates
Drag & Drop Interface
Email Marketing Management
Email Templates
Event Scheduling
Landing Page Templates
Monitoring
Multiple User Accounts
Promotions Management
Reservations Management
Rules-Based Workflow
Sales Reporting
Social Media Integration
Tagging
Task Management
Third Party Integration
To-Do List
Visual Analytics
Web Forms
Workflow Management
Learn moreCompare App
API
Accounting Management
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Auto-Responders
Automated Scheduling
Automatic Notifications
Avatars
Chat
Communication Management
Configuration Management
Contact Management
Custom Fields
Custom Forms
Custom Landing Pages
Customizable Templates
Drag & Drop Interface
Email Marketing Management
Email Templates
Event Scheduling
Landing Page Templates
Monitoring
Multiple User Accounts
Promotions Management
Reservations Management
Rules-Based Workflow
Sales Reporting
Social Media Integration
Tagging
Task Management
Third Party Integration
To-Do List
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App
API
Accounting Management
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Auto-Responders
Automated Scheduling
Automatic Notifications
Avatars
Chat
Communication Management
Configuration Management
Contact Management
Custom Fields
Custom Forms
Custom Landing Pages
Customizable Templates
Drag & Drop Interface
Email Marketing Management
Email Templates
Event Scheduling
Landing Page Templates
Monitoring
Multiple User Accounts
Promotions Management
Reservations Management
Rules-Based Workflow
Sales Reporting
Social Media Integration
Tagging
Task Management
Third Party Integration
To-Do List
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App

Chatfuel Feature Reviews

13 reviewers had the following to say about Chatfuel's features:

Rahul Agarwal

Verified Reviewer

Chatbot building made SUPER easy!

2019-02-12

Pros

- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process

Cons

Its a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Hospital & Health Care company, 1001-5000 employees)

Gets The Job Done

2019-09-17

Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate.

Pros

I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

Cons

Setting up our messaging journey was time-consuming.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Okikiola Bello

Best tool to create a chatbot

2019-04-12

I was able to reach and sell more in my business service

Pros

I was able to design and develop a chatbot successfully for my facebook page.

Cons

The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mark Sullivan

Great but chaos

2019-03-22

Pros

It has every feature that you can need with bots.

Cons

Not an appealing interface to work with.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Nicole Glover

Easy chat bot creation

2019-02-04

Made it easy and simple to create a Facebook chatbot

Pros

Very easy to use and learn how to build fully functional chat bots

Cons

The trial version has a watermark that remains until you pay for the full version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandro Silva

Automation for everyone

2019-07-18

Great bot for various easy tasks.

Pros

I recommend this service to many people.

Cons

It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Héctor Gómez Orozco

Chatfuel is a great tool for starting a Chatbot building

2019-05-27

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

Pros

It is so easy to use, you don't even need chatbot experience, just writing skills

Cons

It is probably hard to get into other interfaces than messenger, but for messenger is great

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ayobami Ola

Chatfuel has ingredients to make your business boom

2019-04-13

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly.

Cons

For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Mateusz Wyciślik

Nice product with great community.

2019-07-19

It's def one of my favorite chatbot tools out there.

Pros

I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

Cons

It's buggy sometimes and the support is hard to reach sometime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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 Dominique Dejonghe

Verified Reviewer

Platform to build your Facebook Messenger Chatbot

2017-02-04

This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.

Pros

Easy of use, possibilities to make simple but also elaborated chatbots

Cons

No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Chatfuel

Just start and play with it, you will soon impress your friends on the internet with your personal bot. you can visit mine here m.me/cvbotdominiquedejonghe

Source: GetApp
Helpful?   Yes   No
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Vadym Bychkov

Review

2019-08-28

Pros

Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Cons

Not so easy in use as ManyChat, but still very powerful and provides more possibilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mukesh Kumhar

Good for Messenger

2020-01-15

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Pros

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins.

Cons

There is no support for subroutines, jumping around a conversation.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Cosmetics company, myself only employees)

Boost your growth with an efficient chatbot !

2019-12-05

My bot could answer to my clients when I was focusing on my product, my SEO, making money etc...

Pros

For my own little business, I need only the free trial at this moment. I could build a scenarii when visitors come to my facebook page. With my bot, I can ask questions to visitors, and answer to theirs even when I sleep. I also collect a lot of valuable mail adresses !

Cons

So take time to watch/read tutorials.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more