Most popular features of all Customer Service & Support apps
13 reviewers had the following to say about Chatfuel's features:
Pros
- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process
Cons
Its a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate.
Pros
I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.
Cons
Setting up our messaging journey was time-consuming.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I was able to reach and sell more in my business service
Pros
I was able to design and develop a chatbot successfully for my facebook page.
Cons
The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Made it easy and simple to create a Facebook chatbot
Pros
Very easy to use and learn how to build fully functional chat bots
Cons
The trial version has a watermark that remains until you pay for the full version
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Great bot for various easy tasks.
Pros
I recommend this service to many people.
Cons
It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!
Pros
It is so easy to use, you don't even need chatbot experience, just writing skills
Cons
It is probably hard to get into other interfaces than messenger, but for messenger is great
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly.
Cons
For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
It's def one of my favorite chatbot tools out there.
Pros
I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.
Cons
It's buggy sometimes and the support is hard to reach sometime.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.
Pros
Easy of use, possibilities to make simple but also elaborated chatbots
Cons
No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Chatfuel
Just start and play with it, you will soon impress your friends on the internet with your personal bot. you can visit mine here m.me/cvbotdominiquedejonghe
Pros
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
Cons
Not so easy in use as ManyChat, but still very powerful and provides more possibilities.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.
My bot could answer to my clients when I was focusing on my product, my SEO, making money etc...
Pros
For my own little business, I need only the free trial at this moment. I could build a scenarii when visitors come to my facebook page. With my bot, I can ask questions to visitors, and answer to theirs even when I sleep. I also collect a lot of valuable mail adresses !
Cons
So take time to watch/read tutorials.
Rating breakdown
Time used: Free Trial
Frequency of use: Weekly
Likelihood to recommend
