Cingo Pricing, Features, Reviews & Comparison of Alternatives

Cingo Reviews

Cingo

Omni-channel customer service platform

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Cingo is an omni-channel customer service software that offers companies a single platform from which to manage the customer support experience. Incorporating live chat, email and voice and video calling as well as screen sharing and offline messaging, Cingo aims to deliver a comprehensive yet user-friendly customer service solution.

In order to support customers effectively, Cingo equips users with rich chat and messaging technology where users can message offline and attach files within chats. Further to chat functionality, Cingo enables users to communicate with customers conveniently using free VoIP and video calls. With Cingo’s video calling, users can help customers with installations directly. Moreover, since Cingo retains full call transcriptions and chat logs, users can review past requests quickly and accurately.

To enhance user efficiency, Cingo facilitates Geolocation services, customer callback scheduling and integration with Zendesk and Guru. By utilizing Geolocation services, Cingo allows users to know exactly where customers are before initiating contact. In knowing customer location, users can manage dispatch activity easily. Furthermore, to ensure users gain actionable insight into business performance, Cingo provides users with advanced analytics from their main dashboard.
www.cingo.me

Cingo Screenshots (6)

Cingo screenshot: Manage support activity Cingo screenshot: Adjust system settingsCingo screenshot: Review list of requestsCingo screenshot: Analyze business performance from the central dashboardCingo screenshot: Plan employee daily schedulesCingo screenshot: Edit canned reponses

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
Online Support, Video Tutorials

Cingo Pricing

Starting from: $50.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users can pay per expert or per request.

Pricing per expert:
$50 per expert/month for up to 10 experts
$48 per expert/month for 10-99 experts
$45 per expert/month for 100+ experts

Pricing per request:
$0.10/request for 100-1K requests
$0.08/request for 1K-50K requests
$0.05/request for 50K+ requests

Cingo is free for Non-profits.

Competitors Pricing

Zendesk Chat

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Whatdesk

Starting from: $18.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

LiveChat

Starting from: $16.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Cingo

  • Chat functionality
  • Chat
  • Inbox management
  • Queue manager
  • Automated routing
  • Known issue management
  • Help desk management
  • Customer experience management
  • Customer history
  • Real time updates
  • Real time data
  • Real time analytics
  • Communication management
  • API
  • API availability
  • File attachments
  • Two-way audio & video
  • Geolocation
  • Video support
  • Dispatch management
  • Callback scheduling
  • Activity dashboard
  • Performance appraisal
  • Instant messagin
  • Screen sharing
  • Website integration
  • Software development kit
  • Third party integration
  • Call transcript
  • Chat message logging
  • VoIP calling
  • Voice recordings

Benefits

Cingo facilitates website integration, enabling customers to contact support services effectively via a help desk chat button.
Cingo provides customer callback scheduling, serving to make the customer support process more efficient.
Cingo offers a mobile software development kit (SDK), allowing users to integrate Cingo support directly into their mobile app.
Cingo is available as a native mobile application on iOS, affording customers the flexibility to seek support on the move.
Cingo employs an API, providing users with the technology to build native support easily in their mobile apps.

Alternatives to Cingo

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