Cingo Features List

Cingo

Omni-channel customer service platform

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Cingo Feature Summary

  • Chat functionality
  • Chat
  • Inbox management
  • Queue manager
  • Automated routing
  • Known issue management
  • Help desk management
  • Customer experience management
  • Customer history
  • Real time updates
  • Real time data
  • Real time analytics
  • Communication management
  • API
  • API availability
  • File attachments
  • Two-way audio & video
  • Geolocation
  • Video support
  • Dispatch management
  • Callback scheduling
  • Activity dashboard
  • Performance appraisal
  • Instant messagin
  • Screen sharing
  • Website integration
  • Software development kit
  • Third party integration
  • Call transcript
  • Chat message logging
  • VoIP calling
  • Voice recordings

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (130 other apps)
Activity Dashboard (54 other apps)
Automatic Notifications (61 other apps)
CRM Integration (50 other apps)
Chat (127 other apps)
Contact History (50 other apps)
Customizable Branding (54 other apps)
Email Integration (57 other apps)
Instant Messaging (65 other apps)
Knowledge Base (79 other apps)
Monitoring (56 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (44 other apps)
Reporting & Statistics (69 other apps)
Social Media Integration (54 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (61 other apps)
Ticket Management (50 other apps)
Trouble Ticketing (44 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.