Cingo Features

Cingo

Omni-channel customer service platform

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Cingo Feature Summary

  • Chat functionality
  • Chat
  • Inbox management
  • Queue manager
  • Automated routing
  • Known issue management
  • Help desk management
  • Customer experience management
  • Customer history
  • Real time updates
  • Real time data
  • Real time analytics
  • Communication management
  • API
  • API availability
  • File attachments
  • Two-way audio & video
  • Geolocation
  • Video support
  • Dispatch management
  • Callback scheduling
  • Activity dashboard
  • Performance appraisal
  • Instant messagin
  • Screen sharing
  • Website integration
  • Software development kit
  • Third party integration
  • Call transcript
  • Chat message logging
  • VoIP calling
  • Voice recordings

Customer Service & Support Feature Comparison

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API (185 other apps)
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Chat (171 other apps)
Contact History (73 other apps)
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Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.