App comparison

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Clarity Connect Logo

Clarity Connect

3.7
(9)

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Full-featured contact center native to Skype for Business

(4)

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Clarity Connect Alternatives & Competitors

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Clarity Connect logo

21

182

24

features in common

21

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Clarity Connect logo

Clarity Connect user ratings

Functionality

3.5
(9)

Top features

  • Alerts/Escalation

    3.0

  • Email Management

    2.0

  • Call Center Management

    2.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

Clarity Connect logo
3.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Clarity Connect logo

21

125

24

features in common

21

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Clarity Connect logo

Clarity Connect user ratings

Functionality

3.5
(9)

Top features

  • Alerts/Escalation

    3.0

  • Email Management

    2.0

  • Call Center Management

    2.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.4

Clarity Connect logo
3.7

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.