Clarity Connect Features List

Clarity Connect Reviews

Clarity Connect

Full-featured contact center native to Skype for Business

3.86/5 (7 reviews)
213

Clarity Connect Feature Summary

  • Call recording
  • Call routing
  • Call transfer
  • Configurable workflows
  • Email integration
  • Email tracking
  • Forecasting
  • Employee management
  • Instant messaging
  • Multi-channel communication
  • Real-time monitoring
  • Real-time analytics
  • Request routing
  • Rule-based workflows
  • Service level management
  • Summary reports
  • Help desk integration
  • Call tracking
  • Automatic call distribution
  • Interactive reporting
  • Call center management
  • Call monitoring
  • Call scripting

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Clarity Connect Feature Reviews

4 reviewers had the following to say about Clarity Connect's features:

Fen Han

Great Call Center Software

2016-12-01

Clarity Connect has been working very well for our multi-projects Help Desk Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor Martinez

Very happy customer

2016-12-01

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business.

Cons

Would like to see more new features roll out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alberto Huerta

Great Product

2016-12-01

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Hansson

Documentation on Call Flow functions

2016-12-05

I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more