Clarity Connect Features

Clarity Connect

Full-featured contact center native to Skype for Business

3.67/5 (9 reviews)

Competitor Feature Comparison

API
Activity Tracking
Alerts / Escalation
Auto-Dialer
Auto-Responders
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Configurable Workflow
Customizable Branding
Customizable Templates
Drag & Drop
Email Management
Email Tracking
Employee Communities
Employee Management
FCC Compliance
FTC Compliance
Forecasting
Heatmaps
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
PCI Compliance
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
Request Assignment
Rules-Based Workflow
Summary Reports
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third Party Integrations
Voice Customization
Voice Mail
Learn moreCompare App
API
Activity Tracking
Alerts / Escalation
Auto-Dialer
Auto-Responders
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Configurable Workflow
Customizable Branding
Customizable Templates
Drag & Drop
Email Management
Email Tracking
Employee Communities
Employee Management
FCC Compliance
FTC Compliance
Forecasting
Heatmaps
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
PCI Compliance
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
Request Assignment
Rules-Based Workflow
Summary Reports
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third Party Integrations
Voice Customization
Voice Mail
Visit WebsiteCompare App
API
Activity Tracking
Alerts / Escalation
Auto-Dialer
Auto-Responders
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Configurable Workflow
Customizable Branding
Customizable Templates
Drag & Drop
Email Management
Email Tracking
Employee Communities
Employee Management
FCC Compliance
FTC Compliance
Forecasting
Heatmaps
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
PCI Compliance
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting/Analytics
Request Assignment
Rules-Based Workflow
Summary Reports
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third Party Integrations
Voice Customization
Voice Mail
Learn moreCompare App

Clarity Connect Feature Reviews

7 reviewers had the following to say about Clarity Connect's features:

Fen H.

Great Call Center Software

2016-12-01

Clarity Connect has been working very well for our multi-projects Help Desk Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alberto H.

Great Product

2016-12-01

The Dashboard has all the necessary metrics needed on a daily basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mike M.

Very difficult roll out, caused us to look elsewhere

2021-02-23

They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix.

Pros

Their analytics page had very good UX and analytics.

Cons

It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert H.

Documentation on Call Flow functions

2016-12-05

I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor M.

Very happy customer

2016-12-01

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business.

Cons

Would like to see more new features roll out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alok N.

Clarity Connect Review

2020-01-04

It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.

Pros

We can see how is available right now and for how much time.

Cons

Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
AVP Senior Project Manager (Banking company, 1001-5000 employees)
Verified Reviewer

Great functionality but difficult to use

2018-05-12

Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more