ClickDesk Pricing, Features, Reviews & Comparison of Alternatives

ClickDesk Reviews

ClickDesk

Turn your website visitors to happy customers :)

3.5/5 (4 reviews)
2,207

ClickDesk is the first social live chat service to integrate social media, voice support and Help desk into a live chat service.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through Browser phone, Skype or the Local Access numbers available in 40 countries.

The ClickDesk interface also includes a first-of-its kind social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.
www.clickdesk.com

ClickDesk Overview

Pricing

Starting from: $9.99/month
Pricing model: Freemium, Open-source, Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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ClickDesk screenshot: ThemesClickDesk screenshot: Social ToolbarClickDesk screenshot: Voice ChatClickDesk screenshot: Help DeskClickDesk screenshot: Live Chat Interface

ClickDesk Reviews (4)

Latest reviews

 Useful

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected ...

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Reviewed 18th of September, 2015 by Luciano Gardesani Marques

 

 Horrible

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

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Reviewed 14th of October, 2014 by Ryan Kearl

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ClickDesk Screenshots (5)

ClickDesk screenshot: ThemesClickDesk screenshot: Social ToolbarClickDesk screenshot: Voice ChatClickDesk screenshot: Help DeskClickDesk screenshot: Live Chat Interface

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Online Support, Phone Support, Video Tutorials

ClickDesk Pricing

Starting from: $9.99/month

Pricing model: Freemium, Open-source, Subscription

ClickDesk is priced per operator per month.

You may choose from two plans
LITE - $9.99 per operator per month (annual)
PRO - $14.99 per operator per month (annual)

A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available.

Competitors Pricing

Olark live chat

Starting from: $17.00/month
Pricing model: Freemium, Subscription
Free Trial: Available

TeamSupport.com

Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SnapEngage

Starting from: $17.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited ClickDesk also visited

Key Features of ClickDesk

  • Blazing fast live chat
  • Lite Email Helpdesk
  • Voice Chat
  • Social Toolbar
  • IM Integration - Google Talk and Skype
  • Complete information about visitors
  • Multiple Agents and Departments
  • Transfer Chats and Tickets
  • Convert offline chats to tickets
  • Fully Featured Reporting System
  • Canned Responses
  • Persistent Chat
  • Browser/VoIP Phone
  • Local Access Numbers in 40 Countries
  • Plugins - Wordpress, Joomla, Magento, Opencart etc
  • Integrations - Salesforce, Capsule CRM, Zendesk etc
  • Twitter and Facebook Integration
  • 'Tweet' or 'Like' from chat window
  • Multi-Language Support
  • 99.95% Uptime Guarantee

Benefits

Cloud-based application: No hassle of software or hardware installation.

Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

Voice Chat: Your customers call you through an integrated Browser Phone including free local access numbers in 40 countries.

Recently launched FREE Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

Social Toolbar: Visitors can tweet about your Brand or like your Facebook page from the chat window.

Alternatives to ClickDesk

Videos

Luciano Gardesani Marques

Verified Reviewer

Useful

18/09/2015

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Pros

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Cons

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Ryan Kearl

Verified Reviewer

Horrible

14/10/2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

Source: GetApp
Helpful?   Yes   No
Read more
Michele Nachum

Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk

21/09/2012

For a “light” help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
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Keith Agnew

Verified Reviewer

21/10/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: GetApp
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