ClickDesk Alternatives, Competitors & Similar Software

To provide you with best app recommendations we kindly ask you to update your profile

Company Size

Company Industry

ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

3,730 1,981

Learn More Write a review

5 people use this

Alternatives to ClickDesk

Explore a recommended list of ClickDesk alternatives for your business in 2020. Compare alternatives to ClickDesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Zendesk 2382
Cloud-based Help Desk & Customer Support Platform
Visit Website add to comparecompareremove app
What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

LiveChat 1045
Premium Customer Service Software for Live Chat & Help Desk
Visit Website add to comparecompareremove app
What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
Visit Website add to comparecompareremove app
What users mention about HelpOnClick Live Chat SoftwareSee all reviews
As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
I really appreciate this tool and even more when I see that customers love it too.
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

LiveHelpNow 70
Help desk and live chat solution for customer service
Visit Website add to comparecompareremove app
What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

HappyFox 78
Helpdesk, customer support software
Visit Website add to comparecompareremove app
What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Freshdesk 2185
Online helpdesk system and customer service software
Visit Website add to comparecompareremove app
What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

Help Scout 158
Web-based help desk designed for better customer experience
Visit Website add to comparecompareremove app
What users mention about Help ScoutSee all reviews
Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.

User.com 21
The engine of growth. An all in one solution for user data.
Visit Website add to comparecompareremove app
What users mention about User.comSee all reviews
User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

REVE Chat 14
Multi Channel Live Chat Software for Website Engagement
Visit Website add to comparecompareremove app

Olark 452
Happier customers live chat with Olark
Visit Website add to comparecompareremove app
What users mention about OlarkSee all reviews
Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.
The design is simple and intuitive which is very important to the companies I help to find great software. A simple design makes for quick training of employees and an easy launch.
We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website.

Acobot 30
Self-learning conversational AI for lead nurture on websites
Learn more add to comparecompareremove app
What users mention about AcobotSee all reviews
I would like to say Aco chat bot is an amazing chatbot, that is easy to use, install, and excellent support.
Easy, affordable AI chatbot that is perfectly suited for growing businesses without the ability to hire a round the clock customer service team.
It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.

TeamSupport 756
B2B Customer Support Software
Learn more add to comparecompareremove app
What users mention about TeamSupportSee all reviews
It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.
Fantastic product, wonderful team and one of the best example of perfection. Easy-to-use user interface.
Plus, the sentiment is not always accurate. For example, if someone writes a short sentence "I've attached the report", the software interprets this as sad or frustrated.

VeriShow 5
Video Chat, Cobrowsing, Screen sharing, Certified signature
Learn more add to comparecompareremove app

SnapEngage 108
Live Chat Software for Sales and Support Teams
Learn more add to comparecompareremove app
What users mention about SnapEngageSee all reviews
I love the overview of my chats, the ability to adjust the chats that come in and how many. It is nice to have an overview of user location, name and time zone.
I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.
Chat window tends to lag when typing and selecting between chats. The transfer and special commands tends to fail which can cause bad ratings.

eSpace Contact Center
Multi-channel communications and telephony platform
Learn more add to comparecompareremove app

Parature 11
Customer service software from Microsoft
Learn more add to comparecompareremove app
What users mention about ParatureSee all reviews
Antiquated structure: Parature was dependent on HTML frames and was sluggish, had poor browser compatibility, and did not integrate with any other systems.
One of the weaknesses of the product is in the inability to be able to upload a multi-page HTML document/guide which can cause some support issues.
As with any system, it is important to dedicate a system administrator to ensure the best user experience.

HipChat 457
Team communication built for business.
Learn more add to comparecompareremove app
What users mention about HipChatSee all reviews
I like the ability to create room, private and public for communication, the ability to add your own emojis is a nice touch as well. Dark mode is a great modern feature.
I like the ability to add alerts and have team members acknowledge the alerts as well. It's a great productivity tool and the connectivity is awesome.
It is a good normal chat, but it was not a superb solution for me at work. You can find any similar or better solutions for free.

Neudesic Pulse
Connect employees to business processes
Learn more add to comparecompareremove app

IBM Connections 31
Enterprise knowledge sharing platform
Learn more add to comparecompareremove app
What users mention about IBM ConnectionsSee all reviews
Tagging feature of this application is splendid with it can easily add tags to any document so it gives me an ease to locate my document more easily within just few clicks. Highly recommended product.
The ability to integrate is amazing, my team makes the most of all its functions, getting very good results in our audience.
I can view all my documents with the help of its online viewer that allows to view all of them without any need to download them separately. It provides great settings with a reliable result.

Genesys Cloud 100
Mobile optimized cloud call center with multichannel routing
Visit Website add to comparecompareremove app
What users mention about Genesys CloudSee all reviews
It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls.
Genesys is a great company that cares about the opinions of their customers.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.

Bitrix24 424
100% free CRM, collaboration and communication tool suite
Visit Website add to comparecompareremove app
What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

elevio 26
Self-service support & customer education platform
Visit Website add to comparecompareremove app
What users mention about elevioSee all reviews
I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Wix Answers 19
The only unified customer support solution.
Visit Website add to comparecompareremove app
What users mention about Wix AnswersSee all reviews
The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
You can embed it on your website and app. It has a great search engine and good quality reports.

LiveAgent 928
Great customer service starts with better help desk software
Visit Website add to comparecompareremove app
What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Bold360 25
AI-powered customer engagement platform
Visit Website add to comparecompareremove app
What users mention about Bold360See all reviews
Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.
I like being able to send GIFs, they make the conversation more fun and similar to texting.
In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Nextiva 236
Simplifying Business Communication
Visit Website add to comparecompareremove app
What users mention about NextivaSee all reviews
The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

BirdEye 318
Online reputation management
Visit Website add to comparecompareremove app
What users mention about BirdEyeSee all reviews
Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.

Dixa 17
The Customer Friendship Platform
Visit Website add to comparecompareremove app
What users mention about DixaSee all reviews
They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.

HelpDesk 14
Ticketing software for effortless customer support
Visit Website add to comparecompareremove app
What users mention about HelpDeskSee all reviews
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
The software is very easy for my agents to understand and it is great that they can access it online anywhere.
We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.

Capacity 11
Artificial Intelligence-based knowledge management solution
Visit Website add to comparecompareremove app

Front 169
Email management software and shared inbox for teams
Visit Website add to comparecompareremove app
What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

Gladly 1
Gladly is a Cloud-based customer service platform
Visit Website add to comparecompareremove app

ngDesk 11
Ticket management for customer service and support teams
Visit Website add to comparecompareremove app
What users mention about ngDeskSee all reviews
Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It's completely free which is amazing and the website says it continues to be free.

Sparkcentral 15
Customer service platform for asynchronous messaging
Visit Website add to comparecompareremove app
What users mention about SparkcentralSee all reviews
I like that it is easy to use, useful when helping customers and there are a lot of good features on it.
Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.
Very easy to user, good & fast support, nice reporting features.

HubSpot Service Hub 109
Cloud-based customer service solution for firms of all sizes
Visit Website add to comparecompareremove app
What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Salesforce Service Cloud 445
Customer Service & Field Service Management Solutions
Visit Website add to comparecompareremove app
What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

FluentStream 64
A cloud-based business phone service
Visit Website add to comparecompareremove app
What users mention about FluentStreamSee all reviews
We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs.
It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.
If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

Agile CRM 389
Sales and marketing CRM for growing businesses
Visit Website add to comparecompareremove app
What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

NICE inContact 329
Cloud Contact Center Software
Visit Website add to comparecompareremove app
What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Five9 376
Cloud contact and call center software
Visit Website add to comparecompareremove app
What users mention about Five9See all reviews
One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers.
Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error.
Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.

Pypestream 6
Cloud-based messaging and conversational AI platform
Visit Website add to comparecompareremove app

Leadoo 3
Marketing, customer service & lead management software
Visit Website add to comparecompareremove app

Acquire 18
Multi-channel Customer Communication Platform
Visit Website add to comparecompareremove app

HappyFox Chat 16
Premium live chat software
Visit Website add to comparecompareremove app
What users mention about HappyFox ChatSee all reviews
For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.
The best live chat I've used, great features included in the free version.
New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

BOTNATION AI
Artificial intelligence (AI)-based chatbot creation platform
Visit Website add to comparecompareremove app

Avochato 126
SMS texting and live chat for sales, support & ops teams
Visit Website add to comparecompareremove app
What users mention about AvochatoSee all reviews
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

HelpCrunch 151
Customer Communication tool for Support, Marketing & Sales
Visit Website add to comparecompareremove app
What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Smartsupp Live Chat 222
Smartsupp is Free Live Chat with visitor recording
Visit Website add to comparecompareremove app
What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

EngageBay 54
Integrated sales & marketing software for growing teams
Visit Website add to comparecompareremove app
What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Yonyx 96
Decision tree driven Interactive guides for customer service
Visit Website add to comparecompareremove app
What users mention about YonyxSee all reviews
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

BOSS Solutions Suite 93
BOSS Solutions a FrontRunner in Help Desk Software
Visit Website add to comparecompareremove app
What users mention about BOSS Solutions SuiteSee all reviews
A wonderful support staff and wonderful team to work with to get the most out of this product.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Visit Website add to comparecompareremove app
What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Cayzu 31
Cloud Based Ticket Management & Help Desk Software
Visit Website add to comparecompareremove app
What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Jira Service Desk 253
Simple service desk built on Jira
Visit Website add to comparecompareremove app
What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Supportbench 17
All-in-one technical & customer support ticketing system
Visit Website add to comparecompareremove app
What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
The best part of Supportbench is the help I have received from representative at Supportbench.

SolarWinds Take Control 14
Collaborative remote access solution
Visit Website add to comparecompareremove app
What users mention about SolarWinds Take ControlSee all reviews
Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

ThinkOwl
AI-based customer service management solution
Visit Website add to comparecompareremove app

ProProfs Help Desk 4
Help desk and ticketing solution for customer service
Visit Website add to comparecompareremove app

Voiso
Call center software for outbound sales & BPO teams
Visit Website add to comparecompareremove app

Salesforce Essentials 98
CRM for small business
Visit Website add to comparecompareremove app
What users mention about Salesforce EssentialsSee all reviews
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

ConnectWise Control 1630
Remote meeting platform for resolving customers' queries
Visit Website add to comparecompareremove app
What users mention about ConnectWise ControlSee all reviews
In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

CloudTalk 135
Cloud-based call center software for sales and support teams
Visit Website add to comparecompareremove app
What users mention about CloudTalkSee all reviews
Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Freshcaller 18
Modern Phone System for customer support & sales
Visit Website add to comparecompareremove app
What users mention about FreshcallerSee all reviews
It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.
A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

Podium 175
Review management, reputation software, feedback & webchat
Visit Website add to comparecompareremove app
What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.

SatisMeter 1
In-app feedback platform for collecting NPS data
Visit Website add to comparecompareremove app

Talkdesk 582
The world's leading cloud-based contact center software.
Visit Website add to comparecompareremove app
What users mention about TalkdeskSee all reviews
And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls.
They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake.
I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.

Aircall 170
Phone system for support and sales teams
Visit Website add to comparecompareremove app
What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

Comm100 Live Chat 95
Real conversations in real-time
Visit Website add to comparecompareremove app
What users mention about Comm100 Live ChatSee all reviews
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

Chatfuel 15
Build your bot now, no coding required.
Visit Website add to comparecompareremove app
What users mention about ChatfuelSee all reviews
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.

3CX 220
Hosted PBX with CRM integration and mobile apps
Visit Website add to comparecompareremove app
What users mention about 3CXSee all reviews
The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Dialpad Talk 334
Business phone system for enterprises
Visit Website add to comparecompareremove app
What users mention about Dialpad TalkSee all reviews
Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface.
Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.

inSided 7
Leading Community Platform for Customer Success & Support
Visit Website add to comparecompareremove app

InGenius 2
Call center CRM-integrated software
Visit Website add to comparecompareremove app

Fenero 24
Revolutionary blockchain-powered contact center software
Visit Website add to comparecompareremove app
What users mention about FeneroSee all reviews
Affordable solution but needs to work on its software for better reliability and performance.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Whatfix 57
Accelerate Digital Adoption
Visit Website add to comparecompareremove app
What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

RenewityRMA 10
Returns management and product service tracking solution
Visit Website add to comparecompareremove app
What users mention about RenewityRMASee all reviews
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

HaloPSA 14
HaloPSA brings everything an MSP needs into one location.
Visit Website add to comparecompareremove app
What users mention about HaloPSASee all reviews
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

InvGate Service Desk 71
IT service desk software
Visit Website add to comparecompareremove app
What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

LivePerson 39
Live Chat, Messaging and Chatbots Solution Provider
Visit Website add to comparecompareremove app
What users mention about LivePersonSee all reviews
Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

Flowroute 8
Calling, SMS, MMS, and fax communication management system
Visit Website add to comparecompareremove app

Ring4 14
Second phone number app for texting and calling
Visit Website add to comparecompareremove app
What users mention about Ring4See all reviews
I love love love this product. It is helping me communicate with customers in other countries easily.
Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
It's the perfect solution for a digital nomad like me.

Weave 160
Cloud-based team communication software
Visit Website add to comparecompareremove app
What users mention about WeaveSee all reviews
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
Practice it allows growth and management of my business it ways I never dreamed possible I find myself saying, "Wow, the Weave can help me do that better a lot.
It is the worst, call into support and put on hold, for 30 minutes, while all the time getting messages about using the chat, only problem the chat is just as bad, was number 17 in the queue.

VirtualPBX 22
Trusted VoIP for any office, anywhere.
Visit Website add to comparecompareremove app
What users mention about VirtualPBXSee all reviews
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

CallRail 126
Call Tracking & Analytics
Visit Website add to comparecompareremove app
What users mention about CallRailSee all reviews
CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.
CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.
I like the reporting features and the ability to track activity of different agents. I like the ability to text.

Infobip
Omni-channel customer communication and engagement
Visit Website add to comparecompareremove app

Convoso 14
Convert more leads in less time!
Visit Website add to comparecompareremove app
What users mention about ConvosoSee all reviews
If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice.
The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has.
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Twilio 223
Brings voice and messaging to your web and mobile applications
Visit Website add to comparecompareremove app
What users mention about TwilioSee all reviews
Have not came across anything during the trial that I dislike. I have not had any problems during the trial either.
The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.
As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Intulse 92
VoIP business phone system for organizations of all sizes
Visit Website add to comparecompareremove app
What users mention about IntulseSee all reviews
Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner.
What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages.
The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.

ChaseData 133
Cloud-based call center solution for SMBs
Visit Website add to comparecompareremove app
What users mention about ChaseDataSee all reviews
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Bria 79
VoIP communication and collaboration management solution
Visit Website add to comparecompareremove app

Kixie 92
AI-powered Voice and SMS for Sales
Visit Website add to comparecompareremove app
What users mention about KixieSee all reviews
Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.
Great Value, makes the work day go much quicker and efficiently, local presence numbers are huge help at getting through to clients, and the ability to specify caller ID name.
Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless.

InfoFlo 78
All-in-One CRM Software Solution
Visit Website add to comparecompareremove app
What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Bandwidth 110
Coding APIs for adding telephony, SMS & 911 calling to apps
Visit Website add to comparecompareremove app
What users mention about BandwidthSee all reviews
The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.
Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.
This app basically made my summer amazing. While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth.

GoToConnect 562
The first-ever truly unified voice and video solution.
Visit Website add to comparecompareremove app
What users mention about GoToConnectSee all reviews
Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed.
When we initially signed our control, there was some issue with service interruption and our phone lines not working.
We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.

MightyCall 75
Virtual Phone System for small businesses
Visit Website add to comparecompareremove app
What users mention about MightyCallSee all reviews
MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive.
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM.
I never spend the time to write a review but the aggression I have went through with this company is crazy.

RingCentral Office 772
RingCentral Office - All-inclusive business phone system
Visit Website add to comparecompareremove app
What users mention about RingCentral OfficeSee all reviews
Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service.
Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.

CallHippo 93
Cloud Based phone system for sales, support & growing teams
Visit Website add to comparecompareremove app
What users mention about CallHippoSee all reviews
Great software, very easy to use and customer service is amazing; a very big thank you to [SENSITIVE CONTENT HIDDEN] for helping me get set up.
The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes.
I also like the price point. I am so happy that an affordable product like this exists that allows little businesses to position themselves in a professional light like larger corporations.

Gainsight CS 29
Customer success platform
Visit Website add to comparecompareremove app
What users mention about Gainsight CSSee all reviews
I love how you can easily log calls in Gainsight. It's nice that you can tag people and events.
This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.
I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

Simplesat 57
Simple customer satisfaction surveys for SMBs
Visit Website add to comparecompareremove app
What users mention about SimplesatSee all reviews
I am very satisfied with this software, I use it every day to check positive and negative reviews, its very good to do things better.
We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.
At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer.