ClickDesk Alternatives &amp; Competitors

Unique features

Reporting/Analytics
N/A
Activity Tracking
N/A
Customer Experience Management
N/A

Pricing

Starting from

$15/month

Value for money

4.8

1.5

3.3

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.

Hoang P.

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.

AS

Aditya S.

Categories in common

Features

Total

9

15

43

features in common

9

features in common

SupportBee user ratings

Functionality

4.0

(26)

Top features

Workflow Configuration
5.0
Macros/Templated Responses
4.0
Alerts/Escalation
2.0

ClickDesk user ratings

Functionality

Unique features

Search/Filter
N/A
Access Controls/Permissions
N/A
Call Reporting
N/A

Pricing

Starting from

$13/month

Value for money

4.3

1.0

3.3

What users say about SupportBee's value for money

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.

Alex M.

Awesome customization and ways to stay in contact with customers, great customer support too.

SC

Sarah C.

Categories in common

Features

Total

12

27

43

features in common

12

features in common

Vivocha user ratings

Functionality

4.0

(2)

Unique features

Automatic Call Distribution
Call Recording
Virtual Assistant

ClickDesk user ratings

Functionality

Unique features

Transfers/Routing
Real-Time Chat
Video Conferencing

Categories in common

Features

Total

26

85

43

features in common

26

features in common

Richpanel user ratings

Functionality

4.9

(9)

Top features

Workflow Configuration
5.0
Service Level Agreement (SLA) Management
5.0
Reporting/Analytics
5.0

ClickDesk user ratings

Functionality

Unique features

Access Controls/Permissions
N/A
Computer Telephony Integration
N/A
File Transfer
N/A

Categories in common

Features

Total

22

42

43

features in common

22

features in common

Paldesk user ratings

Functionality

4.9

(10)

Top features

Reporting/Analytics
5.0
Interaction Tracking
5.0
Macros/Templated Responses
4.0

ClickDesk user ratings

Functionality

Unique features

Video Conferencing
N/A
Access Controls/Permissions
N/A
Collaboration Tools
N/A

Pricing

Starting from

$9/month

Value for money

5.0

1.7

3.3

What users say about Paldesk 's value for money

It has been a good experience and has been a good solution for us to offer better support to our customers.

Scott L.

Chat looks really good on a website, and response time is great. Integration of different channels is great too.

AR

Verified reviewer

Categories in common

Features

Total

24

107

43

features in common

24

features in common

JIRA Service Management user ratings

Functionality

(441)

Top features

Real Time Reporting
5.0
Issue Management
5.0
Data Import/Export
5.0

ClickDesk user ratings

Functionality

Unique features

Call Reporting
N/A
Customer Experience Management
N/A
Real-time Consumer-facing Chat
N/A

Pricing

Starting from

$60/month

Value for money

4.3

1.0

3.3

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

35

97

43

features in common

35

features in common

FuseDesk user ratings

Functionality

(5)

Unique features

Monitoring
SSL Security
Contact Database

ClickDesk user ratings

Functionality

Unique features

Customizable Forms
Geotargeting
Customer Experience Management

Categories in common

Features

Total

13

34

43

features in common

13

features in common

AzureDesk user ratings

Functionality

4.2

(50)

Top features

Queue Management
4.0
Incident Management
4.0
Email Management
4.0

ClickDesk user ratings

Functionality

Unique features

Video Conferencing
N/A
Real Time Reporting
N/A
Widgets
N/A

Pricing

Starting from

$12/month

Value for money

4.7

1.4

3.3

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.

HJ

Himanshu J.

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

TL

Trent L.

Categories in common

Features

Total

26

67

43

features in common

26

features in common

LiveChat user ratings

Functionality

4.5

(1.4K)

Top features

Real-Time Chat
5.0
Support Ticket Tracking
5.0
Feedback Management
5.0

ClickDesk user ratings

Functionality

Unique features

Activity Tracking
N/A
Customer Experience Management
N/A
Employee Management
N/A

Pricing

Starting from

$24/month

Value for money

4.5

1.2

3.3

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

22

81

43

features in common

22

features in common

Gladly user ratings

Functionality

4.8

(115)

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

ClickDesk user ratings

Functionality

Unique features

Video Conferencing
N/A
Access Controls/Permissions
N/A
Collaboration Tools
N/A

Pricing

Starting from

$38

Value for money

4.9

1.6

3.3

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

TG

Tracee G.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Categories in common

Features

Total

18

36

43

features in common

18

features in common

HelpOnClick user ratings

Functionality

(11)

Unique features

Real Time Monitoring
Self Service Portal
Service Level Agreement (SLA) Management

ClickDesk user ratings

Functionality

Unique features

Support Ticket Management
Access Controls/Permissions
Collaboration Tools

Pricing

Starting from

$7.2/month

Value for money

4.6

1.3

3.3

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Verified reviewer

Categories in common

Features

Total

24

74

43

features in common

24

features in common

Kayako user ratings

Functionality

3.9

(164)

Top features

Service Level Agreement (SLA) Management
5.0
Real-Time Chat
5.0
Interaction Tracking
5.0

ClickDesk user ratings

Functionality

Unique features

Call Reporting
N/A
Customizable Templates
N/A
Remote Access/Control
N/A

Pricing

Starting from

$30/month

Value for money

3.8

0.5

3.3

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

8

21

43

features in common

8

features in common

CSAT.AI user ratings

Functionality

(0)

Unique features

Trend Analysis
Predictive Analytics
Engagement Tracking

ClickDesk user ratings

Functionality

Unique features

Social Media Integration
Access Controls/Permissions
Geotargeting

Categories in common

Features

Total

25

78

43

features in common

25

features in common

AlphaChat user ratings

Functionality

(3)

Unique features

Contextual Guidance
Customer Service Analytics
Chatbot

ClickDesk user ratings

Functionality

Unique features

Access Controls/Permissions
Collaboration Tools
Data Import/Export

Categories in common

Features

Total

3

10

43

features in common

3

features in common

NeuQs Free Helpdesk user ratings

Functionality

(0)

Unique features

Categorization/Grouping
Knowledge Base Management
Call Center Management

ClickDesk user ratings

Functionality

Unique features

Reporting/Analytics
Activity Tracking
Transfers/Routing

Categories in common

Features

Total

1

9

43

features in common

1

features in common

ManageEngine SupportCenter Plus user ratings

Functionality

(13)

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

ClickDesk user ratings

Functionality

Unique features

Real-Time Chat
N/A
Access Controls/Permissions
N/A
Tagging
N/A

Pricing

Starting from

$495/year

Value for money

4.5

1.2

3.3

What users say about ManageEngine SupportCenter Plus' value for money

Very good experience i have with product, im satisfied.

aK

amir K.

Very positive overall experience, and migrating colleagues to a new process and platform was very seamless.

AR

Verified reviewer

Categories in common

Features

Total

40

174

43

features in common

40

features in common

LiveAgent user ratings

Functionality

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

ClickDesk user ratings

Functionality

Unique features

Purchasing & Receiving
N/A
Employee Management
N/A
File Transfer
N/A

Pricing

Starting from

$15/month

Value for money

4.7

1.4

3.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

27

91

43

features in common

27

features in common

REVE Chat user ratings

Functionality

(15)

Top features

Transcripts/Chat History
5.0
Reporting/Analytics
5.0
Real-time Consumer-facing Chat
5.0

ClickDesk user ratings

Functionality

Unique features

Remote Access/Control
N/A
Computer Telephony Integration
N/A
Role-Based Permissions
N/A

Categories in common

Features

Total

32

130

43

features in common

32

features in common

Freshdesk user ratings

Functionality

4.3

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

ClickDesk user ratings

Functionality

Unique features

Geotargeting
N/A
Auto-Responders
N/A
Help Desk Management
N/A

Pricing

Starting from

$15/month

Value for money

4.4

1.1

3.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

21

79

43

features in common

21

features in common

Onlim user ratings

Functionality

(0)

Unique features

Configurable Workflow
Call Transfer
Offline Form

ClickDesk user ratings

Functionality

Unique features

Video Conferencing
Access Controls/Permissions
Collaboration Tools

Categories in common

Features

Total

23

74

43

features in common

23

features in common

Velaro user ratings

Functionality

4.3

(4)

Unique features

Customer Database
Call Routing
Real Time Monitoring

ClickDesk user ratings

Functionality

Unique features

Workflow Configuration
Access Controls/Permissions
Computer Telephony Integration

Categories in common

Features

Total

32

78

43

features in common

32

features in common

HelpCrunch user ratings

Functionality

(177)

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

ClickDesk user ratings

Functionality

Unique features

Customer Experience Management
N/A
Activity Tracking
N/A
Customizable Templates
N/A

Pricing

Starting from

$15/month

Value for money

4.8

1.5

3.3

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.

Roberto C.

Categories in common

Features

Total

34

98

43

features in common

34

features in common

Froged user ratings

Functionality

(51)

Top features

Multi-Channel Communication
5.0
Knowledge Management
5.0
Customer Management
5.0

ClickDesk user ratings

Functionality

Unique features

Help Desk Management
N/A
Employee Management
N/A
Call Reporting
N/A

Pricing

Starting from

€79/month

Value for money

4.8

1.5

3.3

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

21

69

43

features in common

21

features in common

Inbenta user ratings

Functionality