ClickDesk Alternatives, Competitors & Similar Software

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.5

3.6

What users say about Zendesk's value for money

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For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Features

Total

40

196

55

features in common

40

features in common

Zendesk's unique features

Issue Management
Automatic Call Distribution
Gamification
File Sharing

ClickDesk's unique features

Summary Reports
Purchasing & Receiving
Help Desk Management
Access Controls/Permissions

Categories in common

HelpOnClick

4.6

(10)

Live Chat Software and Virtual agent for SMBs

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Features

Total

23

46

55

features in common

23

features in common

HelpOnClick's unique features

Knowledge Base Management
SSL Security
Self Service Portal
Automated Routing

ClickDesk's unique features

Support Ticket Management
Status Tracking
Activity Tracking
Widgets

Categories in common

LiveChat

4.7

(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

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Pricing

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about LiveChat's value for money

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I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Features

Total

32

94

55

features in common

32

features in common

LiveChat's unique features

Real Time Monitoring
Timeline Management
Feedback Management
Customer Service Analytics

ClickDesk's unique features

Activity Tracking
Widgets
Incident Management
Computer Telephony Integration

Categories in common

Freshdesk

4.5

(2,2k)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.8

3.6

What users say about Freshdesk's value for money

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After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Features

Total

35

126

55

features in common

35

features in common

Freshdesk's unique features

SSL Security
Alerts/Notifications
Multi-Location
Timer

ClickDesk's unique features

Lead Distribution
Call Reporting
Geolocation
Proactive Chat

Categories in common

LiveHelpNow

4.6

(70)

Help desk and live chat solution for customer service

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Pricing

Starting from

$21/month

Value for money

4.7

1.1

3.6

What users say about LiveHelpNow's value for money

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Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Features

Total

38

97

55

features in common

38

features in common

LiveHelpNow's unique features

Real Time Monitoring
Network Monitoring
@mentions
Call Recording

ClickDesk's unique features

Widgets
Two-Way Audio & Video
Prioritization
Activity Tracking

Categories in common

HappyFox Help Desk

4.6

(83)

Helpdesk, customer support software

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Pricing

Starting from

$29/month

Value for money

4.5

0.9

3.6

What users say about HappyFox Help Desk's value for money

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Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Features

Total

30

91

55

features in common

30

features in common

HappyFox Help Desk's unique features

Routing
Assignment Management
Survey/Poll Management
Online Forums

ClickDesk's unique features

Chat/Messaging
Data Import/Export
Mobile Access
Real Time Data

Categories in common

Help Scout

4.7

(166)

Web-based help desk designed for better customer experience

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Pricing

Starting from

$10/month

Value for money

4.6

1.0

3.6

What users say about Help Scout's value for money

Read all reviews

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

AR

Anonymous Reviewer

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

DD

Daniel D.

Features

Total

29

86

55

features in common

29

features in common

Help Scout's unique features

Routing
Cataloging/Categorization
Shared Inboxes
Call Recording

ClickDesk's unique features

Role-Based Permissions
Widgets
Two-Way Audio & Video
Activity Tracking

Categories in common

REVE Chat

4.4

(14)

Multi Channel Live Chat Software for Website Engagement

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Features

Total

17

46

55

features in common

17

features in common

REVE Chat's unique features

Queue Management
Real Time Monitoring
Knowledge Base Management
Screen Sharing

ClickDesk's unique features

Role-Based Permissions
Widgets
Lead Distribution
Project Management

Categories in common

Live Chat

Acobot

4.9

(31)

Self-learning conversational AI for lead nurture on websites

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Pricing

Starting from

$29/month

Value for money

4.8

1.2

3.6

What users say about Acobot's value for money

Read all reviews

Acobot is a great four-in-one deal: It engages users, clarifies their queries, decreases support costs, and increases conversion rates.

RS

Rakesh S.

Within the first day I saw it helping my customers, closing sales, and capturing email addresses. BY the end of the first month, I saw a 30% increase in revenue.

LS

Lon S.

Features

Total

8

57

55

features in common

8

features in common

Acobot's unique features

Visitor Management
Engagement Analytics
For eCommerce
Lead Qualification

ClickDesk's unique features

Status Tracking
Customizable Templates
Reporting/Analytics
Email Management

Categories in common

User.com

4.6

(30)

The engine of growth. An all in one solution for user data.

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Pricing

Starting from

$49/month

Value for money

4.6

1.0

3.6

What users say about User.com's value for money

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I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Features

Total

39

210

55

features in common

39

features in common

User.com's unique features

Behavior Tracking
Knowledge Base Management
Rules-Based Workflow
Customer Database

ClickDesk's unique features

Geographic Maps
Two-Way Audio & Video
Computer Telephony Integration
Widgets

Categories in common

TeamSupport

4.5

(793)

B2B Customer Support Software

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Pricing

Starting from

$50/month

Value for money

4.4

0.8

3.6

What users say about TeamSupport's value for money

Read all reviews

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Features

Total

36

143

55

features in common

36

features in common

TeamSupport's unique features

Task Management
SMS Messaging
Configuration Management
Case Management

ClickDesk's unique features

Call Reporting
Geolocation
Employee Management
Geotargeting

Categories in common

VeriShow

5.0

(5)

Video Chat, Cobrowsing, Screen sharing, Certified signature

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Features

Total

6

24

55

features in common

6

features in common

VeriShow's unique features

Lead Management
Training Management
Video Support
Labeling

ClickDesk's unique features

Computer Telephony Integration
Widgets
Role-Based Permissions
Geolocation

Categories in common

SnapEngage

4.6

(108)

Live Chat Software for Sales and Support Teams

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Pricing

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about SnapEngage's value for money

Read all reviews

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

kd

kaylee d.

As a marketing agency we get to use the service for our own business and resell to clients. The flexibility of features and price plans is great.

AC

Alex C.

Features

Total

13

29

55

features in common

13

features in common

SnapEngage's unique features

Website Visitor Tracking
Canned Responses
Real Time Analytics
Real Time Monitoring

ClickDesk's unique features

Employee Management
Widgets
Archiving & Retention
Project Management

Categories in common

Parature

3.6

(11)

Customer service software from Microsoft

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Pricing

Value for money

3.5

0.1

3.6

What users say about Parature's value for money

Read all reviews

This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Features

Total

5

18

55

features in common

5

features in common

Parature's unique features

Customer Database
Real-time Updates
Customizable Branding
Knowledge Base Management

ClickDesk's unique features

Search/Filter
Widgets
Customer Experience Management
Project Management

Categories in common

Huawei eSpace Contact Center

(0)

Multi-channel communications and telephony platform

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Compare

Features

Total

6

26

55

features in common

6

features in common

Huawei eSpace Contact Center's unique features

Monitoring
Multi-Channel Communication
Lead Qualification
Contact Database

ClickDesk's unique features

Multi-Language
Widgets
API
Project Management

Categories in common

VoIP

Olark

4.6

(456)

Happier customers live chat with Olark

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Compare

Pricing

Starting from

$17/month

Value for money

4.4

0.8

3.6

What users say about Olark's value for money

Read all reviews

I have a small team and the relation ease of use, quality and price is high.

Salvador A.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

SB

Sumanthan B.

Features

Total

19

38

55

features in common

19

features in common

Olark's unique features

Single Sign On
Customizable Branding
Workflow Management
Real Time Notifications

ClickDesk's unique features

Customer Experience Management
Widgets
Project Management
Prioritization

Categories in common

Live Chat

Genesys Cloud

4.1

(111)

Mobile optimized cloud call center with multichannel routing

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Pricing

Starting from

$75/month

Value for money

3.9

0.3

3.6

What users say about Genesys Cloud's value for money

Read all reviews

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Features

Total

36

131

55

features in common

36

features in common

Genesys Cloud's unique features

Alerts/Notifications
List Management
Real Time Analytics
Phone Key Input

ClickDesk's unique features

Widgets
Support Ticket Tracking
Employee Management
Summary Reports

Categories in common

Zoho Desk

4.5

(1,7k)

Cloud-based help desk platform

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Compare

Pricing

Starting from

$14/month

Value for money

4.5

0.9

3.6

What users say about Zoho Desk's value for money

Read all reviews

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Features

Total

42

168

55

features in common

42

features in common

Zoho Desk's unique features

Canned Responses
Data Migration
Time & Expense Tracking
Churn Management

ClickDesk's unique features

Geotargeting
Geolocation
File Transfer
Call Reporting

Categories in common

Vivantio

4.3

(165)

Flexible Software. Focused Service.

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Pricing

Starting from

$42/month

Value for money

4.2

0.6

3.6

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Features

Total

22

96

55

features in common

22

features in common

Vivantio's unique features

SSL Security
Release Management
Contact Database
Inventory Management

ClickDesk's unique features

File Transfer
Multi-Language
Archiving & Retention
Data Import/Export

Categories in common

Wix Answers

4.6

(22)

The only platform with all support channels in one place.

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Compare

Pricing

Starting from

$24/month

Value for money

4.4

0.8

3.6

What users say about Wix Answers' value for money

Read all reviews

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Cost effective platform to interface with our customers and provide them support. Ticketing and knowledge base are key tools for LooUQ to service our customers.

Greg T.

Features

Total

31

89

55

features in common

31

features in common

Wix Answers' unique features

Call Center Management
Virtual Assistant
360 Degree Feedback
Customer History

ClickDesk's unique features

File Transfer
Data Import/Export
Geolocation
Lead Distribution

Categories in common

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

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Compare

Pricing

Starting from

$24/month

Value for money

4.2

0.6

3.6

What users say about Bitrix24's value for money

Read all reviews

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Features

Total

36

358

55

features in common

36

features in common

Bitrix24's unique features

Create Subtasks
Activity Management
Goal Management
Wiki

ClickDesk's unique features

Call Reporting
Geolocation
Tagging
Summary Reports

Categories in common

elevio

4.6

(27)

Self-service support & customer education platform

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Compare

Pricing

Starting from

$79/month

Value for money

4.6

1.0

3.6

What users say about elevio's value for money

Read all reviews

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Features

Total

22

97

55

features in common

22

features in common

elevio's unique features

To-Do List
Video Support
Learning Management
Website Integration

ClickDesk's unique features

Summary Reports
Search/Filter
Geotargeting
Call Reporting

Categories in common

LiveAgent

4.7

(1k)

Great customer service starts with better help desk software

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Compare

Pricing

Starting from

$15/month

Value for money

4.7

1.1

3.6

What users say about LiveAgent's value for money

Read all reviews

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

44

190

55

features in common

44

features in common

LiveAgent's unique features

Procurement Management
Corrective and Preventive Actions (CAPA)
Multi-Department/Project
Offline Form

ClickDesk's unique features

Chat Transcript
Geolocation
Visitor Tracking
Remote Access/Control

Categories in common

Quiq Messaging

4.5

(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Compare

Pricing

Starting from

$6,000/month

Value for money

4.5

0.9

3.6

What users say about Quiq Messaging's value for money

Read all reviews

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Features

Total

28

113

55

features in common

28

features in common

Quiq Messaging's unique features

Multi-Channel Management
Virtual Assistant
Polls/Voting
Customer Database

ClickDesk's unique features

Tagging
Widgets
Call Reporting
Geotargeting

Categories in common

FAQ Bot

4.6

(7)

Become FAQing amazing at customer service.

visit website

Compare

Features

Total

24

65

55

features in common

24

features in common

FAQ Bot's unique features

Lead Capture
Natural Language Search
Customer Service Analytics
Customer Engagement

ClickDesk's unique features

File Transfer
Status Tracking
Archiving & Retention
Customizable Templates

Categories in common

Call Center Studio

4.5

(37)

Cloud-based call center management software

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Compare

Pricing

Value for money

4.7

1.1

3.6

What users say about Call Center Studio's value for money

Read all reviews

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

21

91

55

features in common

21

features in common

Call Center Studio's unique features

Phone Key Input
Multiple Scripts
Recording
Queue Management

ClickDesk's unique features

Chat/Messaging
Widgets
Incident Management
Auto-Responders

Categories in common

HappyFox Chat

4.5

(17)

Premium live chat software

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Compare

Pricing

Starting from

$29.99/month

Value for money

4.5

0.9

3.6

What users say about HappyFox Chat's value for money

Read all reviews

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Features

Total

10

19

55

features in common

10

features in common

HappyFox Chat's unique features

Website Visitor Tracking
Feedback Management
Canned Responses
Customizable Branding

ClickDesk's unique features

Employee Management
Widgets
Help Desk Management
Project Management

Categories in common

Hiver

4.7

(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Compare

Features

Total

23

59

55

features in common

23

features in common

Hiver's unique features

Customizable Reports
Inbox Management
Task Progress Tracking
Document Generation

ClickDesk's unique features

File Transfer
Employee Management
Archiving & Retention
Widgets

Categories in common

Yonyx

4.8

(105)

Decision tree driven Interactive guides for customer service

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Compare

Features

Total

10

40

55

features in common

10

features in common

Yonyx's unique features

Training Management
Website Integration
Knowledge Management
Call Center Management

ClickDesk's unique features

Multi-Language
Widgets
Summary Reports
Project Management

Categories in common

Dixa

4.3

(19)

Conversational Customer Service Software

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Compare

Pricing

Starting from

$99/month

Value for money

4.2

0.6

3.6

What users say about Dixa's value for money

Read all reviews

Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

ES

Elizabeth S.

Features

Total

28

84

55

features in common

28

features in common

Dixa's unique features

Negative Feedback Management
Customizable Branding
Real Time Notifications
Inbound Call Center

ClickDesk's unique features

Role-Based Permissions
Data Import/Export
Third Party Integrations
File Transfer

Categories in common

Heyday

4.5

(8)

Conversational AI platform for eCommerce & retailers

visit website

Compare

Features

Total

23

109

55

features in common

23

features in common

Heyday's unique features

Website Visitor Tracking
Newsletter Management
Process/Workflow Automation
Dashboard

ClickDesk's unique features

Archiving & Retention
Tagging
Activity Tracking
Customizable Templates

Categories in common

Front

4.5

(204)

Email management software and shared inbox for teams

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Compare

Pricing

Starting from

$9/month

Value for money

4.2

0.6

3.6

What users say about Front's value for money

Read all reviews

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Features

Total

25

120

55

features in common

25

features in common

Front's unique features

Call Recording
Customer Engagement
Notes Management
Remote Support

ClickDesk's unique features

Real Time Data
Multi-Language
Lead Distribution
Widgets

Categories in common

HubSpot Service Hub

4.4

(112)

Cloud-based customer service solution for firms of all sizes

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Compare

Pricing

Starting from

$50/month

Value for money

4.2

0.6

3.6

What users say about HubSpot Service Hub's value for money

Read all reviews

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Features

Total

22

56

55

features in common

22

features in common

HubSpot Service Hub's unique features

Document Storage
Email Templates
Goal Setting / Tracking
Customer Engagement

ClickDesk's unique features

File Transfer
Multi-Language
Archiving & Retention
Widgets

Categories in common

Salesforce Service Cloud

4.4

(511)

Customer Service & Field Service Management Solutions

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Compare

Pricing

Value for money

4.1

0.5

3.6

What users say about Salesforce Service Cloud's value for money

Read all reviews

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Features

Total

40

195

55

features in common

40

features in common

Salesforce Service Cloud's unique features

Billing & Invoicing
Reporting & Statistics
CRM
Automated Routing

ClickDesk's unique features

Summary Reports
Chat Transcript
Help Desk Management
Widgets

Categories in common

Avochato

4.7

(129)

SMS texting and live chat for sales, support & ops teams

visit website

Compare

Pricing

Value for money

4.6

1.0

3.6

What users say about Avochato's value for money

Read all reviews

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Features

Total

22

95

55

features in common

22

features in common

Avochato's unique features

Gamification
Routing
Shortcodes
Queue Management

ClickDesk's unique features

File Transfer
Multi-Language
Archiving & Retention
Widgets

Categories in common

Gorgias

4.7

(75)

Help desk and customer service solution

visit website

Compare

Pricing

Starting from

$60/month

Value for money

4.5

0.9

3.6

What users say about Gorgias' value for money

Read all reviews

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

CJ

Chase J.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

JD

John D.

Features

Total

26

67

55

features in common

26

features in common

Gorgias' unique features

Sentiment Analysis
Email Distribution
Email Templates
Call Center Management

ClickDesk's unique features

Lead Distribution
Collaboration Tools
Customizable Forms
Widgets

Categories in common

ngDesk

4.5

(11)

Ticket management for customer service and support teams

visit website

Compare

Features

Total

22

48

55

features in common

22

features in common

ngDesk's unique features

Transcripts/Chat History
Workflow Management
Self Service Portal
Activity Dashboard

ClickDesk's unique features

File Transfer
Multi-Language
Archiving & Retention
Widgets

Categories in common

EngageBay

4.7

(71)

Integrated sales & marketing software for growing teams

visit website

Compare

Pricing

Starting from

$9.99/month

Value for money

4.8

1.2

3.6

What users say about EngageBay's value for money

Read all reviews

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Features

Total

27

203

55

features in common

27

features in common

EngageBay's unique features

Automated Publishing
Internal Chat Integration
Keyword Filtering
Landing Pages/Web Forms

ClickDesk's unique features

Real Time Data
Role-Based Permissions
Widgets
Two-Way Audio & Video

Categories in common

HelpDesk

4.5

(28)

Ticketing software for effortless customer support

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Features

Total

19

65

55

features in common

19

features in common

HelpDesk's unique features

Video Support
Issue Management
Recurring Issues
Complaint Management

ClickDesk's unique features

Customer Experience Management
Widgets
Real-time Consumer-facing Chat
Transfers/Routing

Categories in common

Freshcaller

3.8

(24)

Modern Phone System for customer support & sales

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Pricing

Starting from

$15/month

Value for money

3.7

0.1

3.6

What users say about Freshcaller's value for money

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Get entire call history with cost and recordings. Cost effective compared to larger companies.

Mian M.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Features

Total

13

65

55

features in common

13

features in common

Freshcaller's unique features

Call Center Management
Virtual Call Center
Alerts/Notifications
Predictive Dialer

ClickDesk's unique features

Auto-Responders
Widgets
Geotargeting
Email Management

Categories in common

Weave

4.4

(172)

Cloud-based team communication software

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Pricing

Starting from

$1/month

Value for money

4.2

0.6

3.6

What users say about Weave's value for money

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For us, the ability to communicate with our patients via text is priceless. There is not a feature of Weave that we use that we have any issues with.

CM

Cindi M.

The tremendous value, basically the same price as our old phone service provider. The weave team is constantly offering new features as well.

DL

Drew L.

Features

Total

8

52

55

features in common

8

features in common

Weave's unique features

Call Conferencing
Client Management
Call Routing
Appointment Management