ClickDesk Alternatives, Competitors & Similar Software

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ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

3,730 1,981

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Alternatives to ClickDesk

Explore a recommended list of ClickDesk alternatives for your business in 2020. Compare alternatives to ClickDesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

LiveChat 1068
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

Bitrix24 431
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

Five9 376
Cloud contact and call center software
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What users mention about Five9See all reviews
One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers.
Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error.
Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.

HelpCrunch 163
Customer Communication tool for Support, Marketing & Sales
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What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Gladly 1
Gladly is a Cloud-based customer service platform
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HaloPSA 14
HaloPSA brings everything an MSP needs into one location.
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Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

Agile CRM 393
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

Glip 162
Conversation platform for team collaboration & productivity
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What users mention about GlipSee all reviews
The thing that I like most about Glip is that it is super easy to use. I like that you can easily share files and that conversation history stays in the window at all times.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
Excellent messaging features, including practical things like tagging people, keyboard shortcuts, and inline attachment previews, as well as fun features like GIF's and Memes.

everything HelpDesk 12
IT support management system & help desk
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What users mention about everything HelpDeskSee all reviews
All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.
Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results.
It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.

ConnectWise Manage 185
A PSA Tool Designed To Run Your As-a-Service Business
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What users mention about ConnectWise ManageSee all reviews
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Slack 19113
A single place for team communication and workflows
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What users mention about SlackSee all reviews
As of today, the only downside that I've been experiencing is missing notifications. Even though I've updated the notification settings I've found that I missed some of the messages.
Slack is amazing to connect with co-workers on various topics, meetings, discussions. It has amazing interface where we can join various channels.
The tool is super easy to use, it opens up the lines of communications across teams and the org, and you can have so much fun while doing. It's great for boosting team moral and spirit.

Bandwidth 110
Coding APIs for adding telephony, SMS & 911 calling to apps
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What users mention about BandwidthSee all reviews
The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.
Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.
This app basically made my summer amazing. While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth.

MightyCall 77
Virtual Phone System for small businesses
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What users mention about MightyCallSee all reviews
MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive.
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM.
I never spend the time to write a review but the aggression I have went through with this company is crazy.

Paldesk 9
Live chat & omni-channel helpdesk software
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ChangeGear Service Desk 49
Cloud based solution to track & control IT services
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What users mention about ChangeGear Service DeskSee all reviews
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.

ProProfs Chat 44
Live chat software for websites
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What users mention about ProProfs ChatSee all reviews
Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.
With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.

Helprace 7
All-in-one customer service solution
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KronoDesk 4
Powerful help desk & service management software
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Zendesk 2406
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

LiveAgent 946
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

LiveHelp 1
Live chat platform for customer care & customer engagement
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Cingo
Omni-channel customer service platform
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Nextiva 166
Simplifying Business Communication
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Dixa 18
The Customer Friendship Platform
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What users mention about DixaSee all reviews
They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.

HelpDesk 17
Ticketing software for effortless customer support
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What users mention about HelpDeskSee all reviews
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
The software is very easy for my agents to understand and it is great that they can access it online anywhere.
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.

Capacity 11
Artificial Intelligence-based knowledge management solution
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HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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What users mention about HelpOnClick Live Chat SoftwareSee all reviews
As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
I really appreciate this tool and even more when I see that customers love it too.
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

ngDesk 11
Ticket management for customer service and support teams
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What users mention about ngDeskSee all reviews
Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It's completely free which is amazing and the website says it continues to be free.

Kayako 154
Unified customer service platform
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What users mention about KayakoSee all reviews
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions.
Good features, good support, meets our needs. Has been very reliable for our needs.

Avochato 126
SMS texting and live chat for sales, support & ops teams
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What users mention about AvochatoSee all reviews
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

Salesforce Service Cloud 446
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

HubSpot Service Hub 109
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Front 193
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

NICE inContact 335
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Customerly 49
Create an astonishing customer service experience seamlessly
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What users mention about CustomerlySee all reviews
I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing.
It's ease of use is industry leading and for such a young company a start like this is good news.
That is a great product that allows you to solve a big problem and that allows, with ease, to assist visitors to the site that need help.

Helpshift 26
Digital customer service platform and ticketing system
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What users mention about HelpshiftSee all reviews
Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.
Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.
The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.

Zent.io 1
Cloud omnichannel contact center software
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Gnatta 3
Customer engagement tool for omnichannel communication
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HappyFox Chat 16
Premium live chat software
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What users mention about HappyFox ChatSee all reviews
For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.
The best live chat I've used, great features included in the free version.
New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Smartsupp Live Chat 226
Smartsupp is Free Live Chat with visitor recording
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What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

Leadoo 22
Marketing, customer service & lead management software
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What users mention about LeadooSee all reviews
It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too.
It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation.
Fantastic onboarding and usage experience, highly recommended.

Acquire 19
Multi-channel Customer Communication Platform
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EngageBay 59
Integrated sales & marketing software for growing teams
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What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

SolarWinds Take Control 15
Collaborative remote access solution
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What users mention about SolarWinds Take ControlSee all reviews
Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

ThinkOwl
AI-based customer service management solution
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ProProfs Help Desk 5
Help desk and ticketing solution for customer service
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Voiso 1
Call center software for outbound sales & BPO teams
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Salesforce Essentials 104
CRM for small business
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CallVU
Digital call experience platform for call centers
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Help Scout 161
Web-based help desk designed for better customer experience
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What users mention about Help ScoutSee all reviews
Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.

BOSS Solutions Suite 93
BOSS Solutions a FrontRunner in Help Desk Software
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What users mention about BOSS Solutions SuiteSee all reviews
A wonderful support staff and wonderful team to work with to get the most out of this product.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Yonyx 99
Decision tree driven Interactive guides for customer service
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What users mention about YonyxSee all reviews
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Freshdesk 2214
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Jira Service Desk 257
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
The best part of Supportbench is the help I have received from representative at Supportbench.

HappyFox 81
Helpdesk, customer support software
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What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Ameyo FusionCX 3
Omnichannel help desk ticketing system
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Brand Embassy 1
Social Customer Service Software
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eDesk 44
The World's #1 eCommerce Help Desk
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What users mention about eDeskSee all reviews
Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.
I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.
XSellco was an amazing find for us. It does everything we need to be organized and successful.

AzureDesk 48
Help desk software for SMBs
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What users mention about AzureDeskSee all reviews
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

INSIDE 35
Cloud-based visual AI-powered customer engagement solutions.
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SuperOffice CRM 121
CRM software for sales, marketing & customer service teams
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For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions.
Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.

IVCbox 7
Customer communication tool with live chat & video calls
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AsisteClick 2
Collaborative customer support platform
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Podium 218
Review management, reputation software, feedback & webchat
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What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.

User.com 26
The engine of growth. An all in one solution for user data.
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What users mention about User.comSee all reviews
User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

Rocket.Chat 105
The Leading Enterprise Communication Hub
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What users mention about Rocket.ChatSee all reviews
The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.
Sometimes preview (e.g., amazon) does not work. Searching (especially with Japanese) is really bad.
Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.

Aircall 177
Phone system for support and sales teams
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What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

Talkdesk 657
The world's leading cloud-based contact center software.
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What users mention about TalkdeskSee all reviews
And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls.
They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake.
I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.

CommBox
Cloud-based contact center and customer service solution
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Phone.com 38
Communicate Better
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What users mention about Phone.comSee all reviews
Customer service was great, good features and functionality, room for customizations, can keep personal phone number private.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
Overall, a great phone system. Just began using it and very happy.

3CX 224
Hosted PBX with CRM integration and mobile apps
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What users mention about 3CXSee all reviews
The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Dialpad Talk 350
Business phone system for enterprises
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What users mention about Dialpad TalkSee all reviews
Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface.
Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.

Comm100 Live Chat 98
Real conversations in real-time
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What users mention about Comm100 Live ChatSee all reviews
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

Chatfuel 15
Build your bot now, no coding required.
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What users mention about ChatfuelSee all reviews
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.

InGenius 2
Call center CRM-integrated software
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Ada 2
Ada is an easy to use customer support automation platform.
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RenewityRMA 10
Returns management and product service tracking solution
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What users mention about RenewityRMASee all reviews
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

Fenero 24
Revolutionary blockchain-powered contact center software
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What users mention about FeneroSee all reviews
Affordable solution but needs to work on its software for better reliability and performance.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Whatfix 58
Accelerate Digital Adoption
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What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

InvGate Service Desk 71
IT service desk software
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What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

SolarWinds Service Desk 505
IT Service Desk & Asset Management Software
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What users mention about SolarWinds Service DeskSee all reviews
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.

LivePerson 39
Live Chat, Messaging and Chatbots Solution Provider
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What users mention about LivePersonSee all reviews
Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

UserEcho 1
Interactive customer support & feedback community
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ManageEngine ServiceDesk Plus 145
Cloud IT Help Desk Software
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What users mention about ManageEngine ServiceDesk PlusSee all reviews
ServiceDesk is a great tool to manage the tickets you are working on, as well as, keeping a track of all the assets within your company. This provides great audit trail for all of the work that we do.
It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction.
Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.

sipgate team
VoIP business telephone system for SMB's
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Agent.ai
Artificial Intelligence Customer Service
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Office Chat 214
Instant messaging service for SMBs
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What users mention about Office ChatSee all reviews
I HATE THAT SOMETIMES IT GLITCHES OUT AND SHOWS THAT PEOPLE ARE OFFLINE WHEN THEY ARE ONLINE AND SOMETIMES IT DOES NOT LET ME SEND MESSAGES AND I HAVE TO RESTART THE PROGRAM.
Customer friendly and easy to use, find it friendly and interesting. Glad my company has selected office chat.
THIS IS A GOOD SPARK TO OUR WORK ENVIRONMENT AND I AM GLAD WE GAVE THIS A CHANCE BECAUSE IT FITS.

Zoiper 75
Cross-platform VoIP softphone dialer for SIP and IAX systems
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What users mention about ZoiperSee all reviews
ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great.
Its very good application and has good voice quality. Except the licence usage policy everything is awesome.
The inconvenient I remember is that the only status in which calls do not enter is offline. In any other status you put, in break or unavailable, calls come in the same.

YetiForce 50
Open source CRM system
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What users mention about YetiForceSee all reviews
Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup.
This is really amazing crm, what make better job on my company! easy to install, easy to use and with great community.
It only took us 3 weeks to completely migrate from Vtiger to Yetiforce, and we got great support on the few things that didnt work out straight. We are a happy costumer of Yeti.

Pure Chat 308
Live chat software for SMBs
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What users mention about Pure ChatSee all reviews
There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.
It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install.
It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install.

SolarWinds VNQM
VoIP monitoring software
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Convoso 14
Convert more leads in less time!
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What users mention about ConvosoSee all reviews
If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice.
The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has.
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

SureTel 2
Business VoIP service
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VirtualPBX 22
Trusted VoIP for any office, anywhere.
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What users mention about VirtualPBXSee all reviews
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

Intulse 92
VoIP business phone system for organizations of all sizes
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What users mention about IntulseSee all reviews
Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner.
What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages.
The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.

Weave 162
Cloud-based team communication software
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What users mention about WeaveSee all reviews
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
Practice it allows growth and management of my business it ways I never dreamed possible I find myself saying, "Wow, the Weave can help me do that better a lot.
It is the worst, call into support and put on hold, for 30 minutes, while all the time getting messages about using the chat, only problem the chat is just as bad, was number 17 in the queue.