App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ClickDesk Logo

ClickDesk

3.5
(20)

Write a review

Live chat for customer support

learn more

(5)

ClickDesk Alternatives & Competitors

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


ThriveDesk logo

ThriveDesk

4.7
(34)

Customer experience software for small businesses

Features

Total

ThriveDesk logo
ClickDesk logo

17

41

43

features in common

17

features in common

ThriveDesk logo

ThriveDesk user ratings

Functionality

4.5
(34)

Top features

  • File Sharing

    5.0

  • Third Party Integrations

    5.0

  • Real Time Notifications

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Reporting/Analytics

    N/A

  • Activity Tracking

    N/A

  • Customer Experience Management

    N/A

Pricing

Starting from

$15/month

Value for money

ThriveDesk logo
4.8

1.5

ClickDesk logo
3.3

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.
Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.
SupportBee logo

SupportBee

4.4
(26)

Customer support help desk software

Features

Total

SupportBee logo
ClickDesk logo

9

15

43

features in common

9

features in common

SupportBee logo

SupportBee user ratings

Functionality

4.0
(26)

Top features

  • Workflow Configuration

    5.0

  • Macros/Templated Responses

    4.0

  • Alerts/Escalation

    2.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Search/Filter

    N/A

  • Access Controls/Permissions

    N/A

  • Call Reporting

    N/A

Pricing

Starting from

$13/month

Value for money

SupportBee logo
4.3

1.0

ClickDesk logo
3.3

What users say about SupportBee's value for money

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.
Awesome customization and ways to stay in contact with customers, great customer support too.
Vivocha logo

Vivocha

4.5
(2)

Next Generation Customer Interaction Platform

Features

Total

Vivocha logo
ClickDesk logo

12

27

43

features in common

12

features in common

Vivocha logo

Vivocha user ratings

Functionality

4.0
(2)

Unique features

  • Automatic Call Distribution

  • Call Recording

  • Virtual Assistant

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Transfers/Routing

  • Real-Time Chat

  • Video Conferencing

Categories in common

Richpanel logo

Richpanel

5.0
(9)

Ecommerce Customer Service Helpdesk and CRM

Features

Total

Richpanel logo
ClickDesk logo

26

85

43

features in common

26

features in common

Richpanel logo

Richpanel user ratings

Functionality

4.9
(9)

Top features

  • Workflow Configuration

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Access Controls/Permissions

    N/A

  • Computer Telephony Integration

    N/A

  • File Transfer

    N/A

Paldesk  logo

Paldesk

4.8
(10)

Live chat & omni-channel helpdesk software

Features

Total

Paldesk  logo
ClickDesk logo

22

42

43

features in common

22

features in common

Paldesk  logo

Paldesk user ratings

Functionality

4.9
(10)

Top features

  • Reporting/Analytics

    5.0

  • Interaction Tracking

    5.0

  • Macros/Templated Responses

    4.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Video Conferencing

    N/A

  • Access Controls/Permissions

    N/A

  • Collaboration Tools

    N/A

Pricing

Starting from

$9/month

Value for money

Paldesk  logo
5.0

1.7

ClickDesk logo
3.3

What users say about Paldesk 's value for money

It has been a good experience and has been a good solution for us to offer better support to our customers.
Chat looks really good on a website, and response time is great. Integration of different channels is great too.
JIRA Service Management logo

JIRA Service Management

4.4
(441)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
ClickDesk logo

24

107

43

features in common

24

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.4
(441)

Top features

  • Real Time Reporting

    5.0

  • Issue Management

    5.0

  • Data Import/Export

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Call Reporting

    N/A

  • Customer Experience Management

    N/A

  • Real-time Consumer-facing Chat

    N/A

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

1.0

ClickDesk logo
3.3

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

Categories in common

FuseDesk logo

FuseDesk

4.0
(5)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

FuseDesk logo
ClickDesk logo

35

97

43

features in common

35

features in common

FuseDesk logo

FuseDesk user ratings

Functionality

4.6
(5)

Unique features

  • Monitoring

  • SSL Security

  • Contact Database

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Customizable Forms

  • Geotargeting

  • Customer Experience Management

AzureDesk logo

AzureDesk

4.5
(50)

Help desk software for SMBs

Features

Total

AzureDesk logo
ClickDesk logo

13

34

43

features in common

13

features in common

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Video Conferencing

    N/A

  • Real Time Reporting

    N/A

  • Widgets

    N/A

Pricing

Starting from

$12/month

Value for money

AzureDesk logo
4.7

1.4

ClickDesk logo
3.3

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
LiveChat logo

LiveChat

4.7
(1.4K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
ClickDesk logo

26

67

43

features in common

26

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.4K)

Top features

  • Real-Time Chat

    5.0

  • Support Ticket Tracking

    5.0

  • Feedback Management

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Activity Tracking

    N/A

  • Customer Experience Management

    N/A

  • Employee Management

    N/A

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

1.2

ClickDesk logo
3.3

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Gladly logo

Gladly

4.8
(115)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
ClickDesk logo

22

81

43

features in common

22

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Video Conferencing

    N/A

  • Access Controls/Permissions

    N/A

  • Collaboration Tools

    N/A

Pricing

Starting from

$38

Value for money

Gladly logo
4.9

1.6

ClickDesk logo
3.3

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

Features

Total

HelpOnClick logo
ClickDesk logo

18

36

43

features in common

18

features in common

HelpOnClick logo

HelpOnClick user ratings

Functionality

4.4
(11)

Unique features

  • Real Time Monitoring

  • Self Service Portal

  • Service Level Agreement (SLA) Management

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Support Ticket Management

  • Access Controls/Permissions

  • Collaboration Tools

Pricing

Starting from

$7.2/month

Value for money

HelpOnClick logo
4.6

1.3

ClickDesk logo
3.3

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
ClickDesk logo

24

74

43

features in common

24

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Call Reporting

    N/A

  • Customizable Templates

    N/A

  • Remote Access/Control

    N/A

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

0.5

ClickDesk logo
3.3

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
CSAT.AI logo

CSAT.AI

(0)

A Customer Service QA and CX Platform Built for Today!

Features

Total

CSAT.AI logo
ClickDesk logo

8

21

43

features in common

8

features in common

CSAT.AI logo

CSAT.AI user ratings

Functionality

Unique features

  • Trend Analysis

  • Predictive Analytics

  • Engagement Tracking

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Social Media Integration

  • Access Controls/Permissions

  • Geotargeting

AlphaChat logo

AlphaChat

5.0
(3)

Conversational AI platform with virtual assistants

Features

Total

AlphaChat logo
ClickDesk logo

25

78

43

features in common

25

features in common

AlphaChat logo

AlphaChat user ratings

Functionality

3.7
(3)

Unique features

  • Contextual Guidance

  • Customer Service Analytics

  • Chatbot

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Access Controls/Permissions

  • Collaboration Tools

  • Data Import/Export

NeuQs Free Helpdesk logo

NeuQs Free Helpdesk

(0)

Web-based help desk and support application

Features

Total

NeuQs Free Helpdesk logo
ClickDesk logo

3

10

43

features in common

3

features in common

NeuQs Free Helpdesk logo

NeuQs Free Helpdesk user ratings

Functionality

Unique features

  • Categorization/Grouping

  • Knowledge Base Management

  • Call Center Management

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Reporting/Analytics

  • Activity Tracking

  • Transfers/Routing

Categories in common

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus

4.3
(13)

Web based customer support

Features

Total

ManageEngine SupportCenter Plus logo
ClickDesk logo

1

9

43

features in common

1

features in common

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Real-Time Chat

    N/A

  • Access Controls/Permissions

    N/A

  • Tagging

    N/A

Pricing

Starting from

$495/year

Value for money

ManageEngine SupportCenter Plus logo
4.5

1.2

ClickDesk logo
3.3

What users say about ManageEngine SupportCenter Plus' value for money

Very good experience i have with product, im satisfied.
Very positive overall experience, and migrating colleagues to a new process and platform was very seamless.
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
ClickDesk logo

40

174

43

features in common

40

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Purchasing & Receiving

    N/A

  • Employee Management

    N/A

  • File Transfer

    N/A

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

1.4

ClickDesk logo
3.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
REVE Chat logo

REVE Chat

4.4
(15)

Smart AI-Powered Chatbot for Your Business

Features

Total

REVE Chat logo
ClickDesk logo

27

91

43

features in common

27

features in common

REVE Chat logo

REVE Chat user ratings

Functionality

4.4
(15)

Top features

  • Transcripts/Chat History

    5.0

  • Reporting/Analytics

    5.0

  • Real-time Consumer-facing Chat

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Remote Access/Control

    N/A

  • Computer Telephony Integration

    N/A

  • Role-Based Permissions

    N/A

Categories in common

Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
ClickDesk logo

32

130

43

features in common

32

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Geotargeting

    N/A

  • Auto-Responders

    N/A

  • Help Desk Management

    N/A

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

1.1

ClickDesk logo
3.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Onlim logo

Onlim

(0)

Conversational AI and live chat platform

Features

Total

Onlim logo
ClickDesk logo

21

79

43

features in common

21

features in common

Onlim logo

Onlim user ratings

Functionality

Unique features

  • Configurable Workflow

  • Call Transfer

  • Offline Form

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Video Conferencing

  • Access Controls/Permissions

  • Collaboration Tools

Categories in common

Velaro logo

Velaro

4.1
(4)

Enterprise live chat software

Features

Total

Velaro logo
ClickDesk logo

23

74

43

features in common

23

features in common

Velaro logo

Velaro user ratings

Functionality

4.3
(4)

Unique features

  • Customer Database

  • Call Routing

  • Real Time Monitoring

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Workflow Configuration

  • Access Controls/Permissions

  • Computer Telephony Integration

Categories in common

HelpCrunch logo

HelpCrunch

4.8
(177)

Customer Communication tool for support, marketing & sales

Features

Total

HelpCrunch logo
ClickDesk logo

32

78

43

features in common

32

features in common

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Customer Experience Management

    N/A

  • Activity Tracking

    N/A

  • Customizable Templates

    N/A

Pricing

Starting from

$15/month

Value for money

HelpCrunch logo
4.8

1.5

ClickDesk logo
3.3

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The price is great considering the features that it have. The support team is amazing.
Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
ClickDesk logo

34

98

43

features in common

34

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Help Desk Management

    N/A

  • Employee Management

    N/A

  • Call Reporting

    N/A

Pricing

Starting from

79/month

Value for money

Froged logo
4.8

1.5

ClickDesk logo
3.3

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
Inbenta logo

Inbenta

4.7
(12)

A Conversational AI Platform that Reduces Support Requests

Features

Total

Inbenta logo
ClickDesk logo

21

69

43

features in common

21

features in common

Inbenta logo

Inbenta user ratings

Functionality

4.6
(12)

Top features

  • Virtual Personal Assistant (VPA)

    5.0

  • Third Party Integrations

    5.0

  • Support Ticket Management