ClickDesk Alternatives

ClickDesk

Live chat for customer support

ClickDesk

How do ClickDesk alternatives compare?

Zendesk and HelpOnClick stand out as its top competitors based on similarity, popularity and user reviews. When comparing ClickDesk to its top 100 alternatives, VeriShow has the highest rating, with Voiso as the runner-up, and ClickDesk ranking 93rd place. Zendesk has the most reviews with a total of 2,437, while ClickDesk has 18. Users say VeriShow tops the list for value for money followed by Acquire, while ClickDesk comes in 92nd. Users also say Voiso and Grab Your Reviews are the easiest to use, while ClickDesk takes 89th place.


How do I choose the best ClickDesk alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to ClickDesk?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

0.5

3.6

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

25

98

44

features in common

25

features in common

Zendesk's unique features

  • Reporting & Statistics

  • Web Forms

  • Event Triggered Actions

  • Predictive Analytics

ClickDesk's unique features

  • Chat Transcript

  • File Transfer

  • Role-Based Permissions

  • Status Reporting

HelpOnClick

Live Chat Software and Virtual agent for SMBs

Features

Total

11

22

44

features in common

11

features in common

HelpOnClick's unique features

  • Customer History

  • History Tracking

  • Request Routing

  • Engagement Analytics

ClickDesk's unique features

  • Tagging

  • Real Time Reporting

  • Third Party Integration

  • Activity Tracking

LiveHelpNow

Help desk and live chat solution for customer service

Pricing

Starting from

$21/month

Value for money

4.7

1.1

3.6

What users say about LiveHelpNow's value for money

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

23

71

44

features in common

23

features in common

LiveHelpNow's unique features

  • Customer Service Analytics

  • Callback Scheduling

  • Ratings & Reviews

  • Engagement Analytics

ClickDesk's unique features

  • Two-Way Audio & Video

  • Activity Tracking

  • Computer Telephony Integration

  • Real Time Data

User.com

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

1.0

3.6

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

21

99

44

features in common

21

features in common

User.com's unique features

  • Website Integration

  • Pipeline Reports

  • Transaction History

  • Drag & Drop Interface

ClickDesk's unique features

  • Surveys & Feedback

  • Archiving & Retention

  • Computer Telephony Integration

  • Prioritizing

LiveChat

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

22

66

44

features in common

22

features in common

LiveChat's unique features

  • CRM Integration

  • Authentication

  • Single Sign On

  • Data Visualization

ClickDesk's unique features

  • Status Reporting

  • Activity Tracking

  • Custom Forms

  • Prioritizing

HappyFox

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.9

3.6

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

21

50

44

features in common

21

features in common

HappyFox's unique features

  • Customer Database

  • Categorization

  • Call Monitoring

  • Email Notifications

ClickDesk's unique features

  • Social Media Integration

  • Archiving & Retention

  • Computer Telephony Integration

  • Video Conferencing

Freshdesk

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.8

3.6

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

24

76

44

features in common

24

features in common

Freshdesk's unique features

  • CRM Integration

  • Reminders

  • Reporting & Statistics

  • Customizable Branding

ClickDesk's unique features

  • Visitor Tracking

  • Chat Transcript

  • File Transfer

  • Real Time Data

REVE Chat

Multi Channel Live Chat Software for Website Engagement

Features

Total

13

39

44

features in common

13

features in common

REVE Chat's unique features

  • Application Integration

  • Reporting & Statistics

  • Feedback Collection

  • Knowledge Base Management

ClickDesk's unique features

  • Summary Reports

  • Permission Management

  • Support Ticket Tracking

  • Activity Tracking

Acobot

Self-learning conversational AI for lead nurture on websites

Pricing

Starting from

$29/month

Value for money

4.9

1.3

3.6

What users say about Acobot's value for money

Acobot is a great four-in-one deal: It engages users, clarifies their queries, decreases support costs, and increases conversion rates.

RS

Rakesh S.

Within the first day I saw it helping my customers, closing sales, and capturing email addresses. BY the end of the first month, I saw a 30% increase in revenue.

LS

Lon S.

Total

3

11

44

features in common

3

features in common

Acobot's unique features

  • Lead Nurturing

  • Self-Learning

  • Lead Generation

  • Email Notifications

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Tagging

  • File Transfer

Help Scout

Web-based help desk designed for better customer experience

Pricing

Starting from

$10/month

Value for money

4.6

1.0

3.6

What users say about Help Scout's value for money

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

AR

Anonymous Reviewer

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

DD

Daniel D.

Total

20

62

44

features in common

20

features in common

Help Scout's unique features

  • Customer History

  • Desktop Notifications

  • Collaborative Workspace

  • Trend Analysis

ClickDesk's unique features

  • Status Reporting

  • Activity Tracking

  • Computer Telephony Integration

  • Widgets

TeamSupport

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4

0.8

3.6

What users say about TeamSupport's value for money

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Total

30

120

44

features in common

30

features in common

TeamSupport's unique features

  • Product Catalog

  • Business Intelligence

  • SLA Management

  • Production Tracking

ClickDesk's unique features

  • Status Reporting

  • File Transfer

  • Summary Reports

  • Archiving & Retention

eSpace Contact Center

(0)

Multi-channel communications and telephony platform

Features

Total

5

26

44

features in common

5

features in common

eSpace Contact Center's unique features

  • Lead Scoring

  • Contact Database

  • Call Routing

  • Reporting & Statistics

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Two-Way Audio & Video

  • Employee Management

VeriShow

Video Chat, Cobrowsing, Screen sharing, Certified signature

Features

Total

2

4

44

features in common

2

features in common

VeriShow's unique features

  • CRM Integration

  • Labeling

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Tagging

  • File Transfer

SnapEngage

Live Chat Software for Sales and Support Teams

Pricing

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about SnapEngage's value for money

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

kd

kaylee d.

As a marketing agency we get to use the service for our own business and resell to clients. The flexibility of features and price plans is great.

AC

Alex C.

Total

4

14

44

features in common

4

features in common

SnapEngage's unique features

  • Reporting & Statistics

  • Monitoring

  • Single Sign On

  • SSL Security

ClickDesk's unique features

  • Role-Based Permissions

  • Activity Tracking

  • Support Ticket Management

  • Geographic Maps

Parature

Customer service software from Microsoft

Pricing

Value for money

3.5

0.1

3.6

What users say about Parature's value for money

This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Total

4

18

44

features in common

4

features in common

Parature's unique features

  • Self Service Portal

  • Survey Management

  • Feedback Collection

  • Customer History

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Support Ticket Management

  • Employee Management

Olark

Happier customers live chat with Olark

Pricing

Starting from

$17/month

Value for money

4.4

0.8

3.6

What users say about Olark's value for money

I have a small team and the relation ease of use, quality and price is high.

Salvador A.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

SB

Sumanthan B.

Total

2

2

44

features in common

2

features in common

Olark's unique features

  • No unique features

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Tagging

  • File Transfer

Neudesic Pulse

(0)

Connect employees to business processes

Features

Total

2

3

44

features in common

2

features in common

Neudesic Pulse's unique feature

  • Projections

ClickDesk's unique features

  • Real Time Reporting

  • Activity Tracking

  • Tagging

  • File Transfer

IBM Connections

Enterprise knowledge sharing platform

Pricing

Starting from

$6/month

Value for money

4.3

0.7

3.6

What users say about IBM Connections' value for money

I like also to reccomend a good adoption plan to engage and teach the users in right way so you will have the ROI of the investment for sure.

MB

Matteo B.

I suggest to plan and invest in adoption to engage users in right wayy.

MB

Matteo B.

Total

13

32

44

features in common

13

features in common

IBM Connections' unique features

  • Assignment Management

  • Project Management

  • Single Sign On

  • SSL Security

ClickDesk's unique features

  • Third Party Integration

  • Real Time Reporting

  • Support Ticket Management

  • Activity Tracking

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.6

3.6

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

18

90

44

features in common

18

features in common

Bitrix24's unique features

  • Status Tracking

  • Calendar Sync with Google

  • Task Management

  • HR Management

ClickDesk's unique features

  • Receiving

  • Archiving & Retention

  • Customer Experience Management

  • Surveys & Feedback

elevio

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.7

1.1

3.6

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

10

48

44

features in common

10

features in common

elevio's unique features

  • Employee Onboarding

  • Event Tracking

  • Authentication

  • HIPAA Compliance

ClickDesk's unique features

  • Social Media Integration

  • Archiving & Retention

  • Contact History

  • Real Time Data

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

1.1

3.6

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

31

119

44

features in common

31

features in common

LiveAgent's unique features

  • Multi-Channel Management

  • Automatic Call Distribution

  • SSL Security

  • Multi-Department / Project

ClickDesk's unique features

  • Status Reporting

  • File Transfer

  • Visitor Tracking

  • Chat Transcript

Bold360

AI-powered customer engagement platform

Pricing

Value for money

4.6

1.0

3.6

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Total

20

59

44

features in common

20

features in common

Bold360's unique features

  • Customer Segmentation

  • Email Templates

  • Automated Scheduling

  • Video Streaming

ClickDesk's unique features

  • Receiving

  • Activity Tracking

  • Custom Forms

  • Widgets

Nextiva

Simplifying Business Communication

Pricing

Starting from

$18.95/month

Value for money

4.1

0.5

3.6

What users say about Nextiva's value for money

Was better than Intulse, the previous provider i was with, but still glitchy and more overpriced than the better software, Dialpad, which i'm happily using currently.

AR

Anonymous Reviewer

They had good value, money back guarantee and a trial period.

KP

Kat P.

Total

6

26

44

features in common

6

features in common

Nextiva's unique features

  • Escalation Management

  • Conferencing

  • Call Center Management

  • Secure Data Storage

ClickDesk's unique features

  • Social Media Integration

  • Activity Tracking

  • Visitor Tracking

  • File Transfer

HelpDesk

Ticketing software for effortless customer support

Features

Total

16

43

44

features in common

16

features in common

HelpDesk's unique features

  • Ratings & Reviews

  • Email Notifications

  • Feedback Collection

  • Customer Database

ClickDesk's unique features

  • Widgets

  • Real Time Reporting

  • Archiving & Retention

  • Custom Forms

Capacity

Artificial Intelligence-based knowledge management solution

Features

Total

6

24

44

features in common

6

features in common

Capacity's unique features

  • Member Account Access

  • Data Storage Management

  • Alerts / Escalation

  • Secure Data Storage

ClickDesk's unique features

  • Receiving

  • Activity Tracking

  • Visitor Tracking

  • Employee Management

Call Center Studio

Cloud-based call center management software

Pricing

Value for money

4.7

1.1

3.6

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

9

39

44

features in common

9

features in common

Call Center Studio's unique features

  • Voice Mail

  • Call Monitoring

  • Performance Metrics

  • Customizable Branding

ClickDesk's unique features

  • Status Reporting

  • Activity Tracking

  • Geolocation

  • Instant Messaging

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Pricing

Starting from

$0/month

Value for money

4.2

0.6

3.6

What users say about HubSpot Service Hub's value for money

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Total

9

34

44

features in common

9

features in common

HubSpot Service Hub's unique features

  • Categorization

  • Automated Scheduling

  • Feedback Management

  • Meeting Management

ClickDesk's unique features

  • Search Functionality

  • Activity Tracking

  • Geographic Maps

  • Help Desk Management

ngDesk

Ticket management for customer service and support teams

Features

Total

11

31

44

features in common

11

features in common

ngDesk's unique features

  • Auto-Responders

  • Multiple User Accounts

  • Secure Data Storage

  • Engagement Analytics

ClickDesk's unique features

  • Status Reporting

  • Performance Reports

  • Summary Reports

  • Activity Tracking

Gorgias

Help desk and customer service solution

Features

Total

14

36

44

features in common

14

features in common

Gorgias' unique features

  • Analytics

  • Subscription Management

  • Customizable Branding

  • History Tracking

ClickDesk's unique features

  • Two-Way Audio & Video

  • Real Time Data

  • Visitor Tracking

  • Activity Tracking

Avochato

SMS texting and live chat for sales, support & ops teams

Pricing

Starting from

$99/month

Value for money

4.6

1.0

3.6

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

7

17

44

features in common

7

features in common

Avochato's unique features

  • SMS Integration

  • Contact Database

  • SMS Marketing Managment

  • Voice Mail

ClickDesk's unique features

  • Social Media Integration

  • Activity Tracking

  • Widgets

  • Filtered Views

Kayako

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.9

0.3

3.6

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer