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ClickDesk

3.7
(18)

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Live chat for customer support

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Features

Reviews

Alternatives

Integrations

ClickDesk Alternatives

How do ClickDesk alternatives compare?

Zendesk and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing ClickDesk to its top 100 alternatives, ConnectWise Control has the highest rating, with Freshdesk as the runner-up, and ClickDesk ranking 91st place. Zendesk has the most reviews with a total of 2,599, while ClickDesk has 18. Users say ConnectWise Control tops the list for value for money followed by Freshdesk, while ClickDesk comes in 90th. Users also say Freshdesk and ConnectWise Control are the easiest to use, while ClickDesk takes 90th place.

What are the top 5 alternatives to ClickDesk?

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Features

Pricing model

Devices supported

User rating

Organization types

Integrated with

Industry

Company size

Top 100 Alternatives & Competitors to ClickDesk

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Features

Total

40

196

55

features in common

40

features in common

Zendesk's unique features

  • Issue Management

  • Automatic Call Distribution

  • Gamification

  • File Sharing

ClickDesk's unique features

  • Summary Reports

  • Purchasing & Receiving

  • Help Desk Management

  • Access Controls/Permissions

Starting from

€19/month

Value for money

4.1

0.5

3.6

What users say about Zendesk's value for money

Read all reviews

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

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Features

Total

35

126

55

features in common

35

features in common

Freshdesk's unique features

  • SSL Security

  • Alerts/Notifications

  • Multi-Location

  • Timer

ClickDesk's unique features

  • Lead Distribution

  • Call Reporting

  • Geolocation

  • Proactive Chat

Starting from

$19/month

Value for money

4.4

0.8

3.6

What users say about Freshdesk's value for money

Read all reviews

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

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Features

Total

23

46

55

features in common

23

features in common

HelpOnClick's unique features

  • Knowledge Base Management

  • SSL Security

  • Self Service Portal

  • Automated Routing

ClickDesk's unique features

  • Support Ticket Management

  • Status Tracking

  • Activity Tracking

  • Widgets

Starting from

$7.2/month

Value for money

4.6

1.0

3.6

What users say about HelpOnClick's value for money

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Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

LiveChat

4.6
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

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Features

Total

32

94

55

features in common

32

features in common

LiveChat's unique features

  • Real Time Monitoring

  • Timeline Management

  • Feedback Management

  • Customer Service Analytics

ClickDesk's unique features

  • Activity Tracking

  • Widgets

  • Incident Management

  • Computer Telephony Integration

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about LiveChat's value for money

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It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

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Features

Total

38

97

55

features in common

38

features in common

LiveHelpNow's unique features

  • Real Time Monitoring

  • Network Monitoring

  • @mentions

  • Call Recording

ClickDesk's unique features

  • Widgets

  • Two-Way Audio & Video

  • Prioritization

  • Activity Tracking

Starting from

$21/month

Value for money

4.7

1.1

3.6

What users say about LiveHelpNow's value for money

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Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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Features

Total

30

91

55

features in common

30

features in common

HappyFox Help Desk's unique features

  • Routing

  • Assignment Management

  • Survey/Poll Management

  • Online Forums

ClickDesk's unique features

  • Chat/Messaging

  • Data Import/Export

  • Mobile Access

  • Real Time Data

Starting from

$29/month

Value for money

4.5

0.9

3.6

What users say about HappyFox Help Desk's value for money

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The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

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Features

Total

17

46

55

features in common

17

features in common

REVE Chat's unique features

  • Queue Management

  • Real Time Monitoring

  • Knowledge Base Management

  • Screen Sharing

ClickDesk's unique features

  • Role-Based Permissions

  • Widgets

  • Lead Distribution

  • Project Management

Acobot

4.9
(31)

Self-learning conversational AI for lead nurture on websites

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Features

Total

8

57

55

features in common

8

features in common

Acobot's unique features

  • Visitor Management

  • Engagement Tracking

  • For eCommerce

  • Lead Qualification

ClickDesk's unique features

  • Status Tracking

  • Customizable Templates

  • Reporting/Analytics

  • Email Management

Starting from

$29/month

Value for money

4.8

1.2

3.6

What users say about Acobot's value for money

Read all reviews

Will report on our progress as our experience evolves. Customer service has been outstanding and again, the tool has been easy to operationalize and goes right to work.

AR

Anonymous Reviewer

So far awesome, i love it and would like to continue using it on my dev site.

NM

Ndivhuwo M.

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

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Features

Total

39

210

55

features in common

39

features in common

User.com's unique features

  • Behavior Tracking

  • Knowledge Base Management

  • Rules-Based Workflow

  • Customer Database

ClickDesk's unique features

  • Geographic Maps

  • Two-Way Audio & Video

  • Computer Telephony Integration

  • Widgets

Value for money

4.6

1.0

3.6

What users say about User.com's value for money

Read all reviews

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

TeamSupport

4.5
(795)

B2B Customer Support Software

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Features

Total

36

139

55

features in common

36

features in common

TeamSupport's unique features

  • Automated Routing

  • Customizable Categories

  • Commenting/Notes

  • Issue Management

ClickDesk's unique features

  • Call Reporting

  • Geolocation

  • Employee Management

  • Geotargeting

Starting from

$50/month

Value for money

4.4

0.8

3.6

What users say about TeamSupport's value for money

Read all reviews

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

VeriShow

5.0
(5)

Video Chat, Cobrowsing, Screen sharing, Certified signature

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Compare

Features

Total

6

24

55

features in common

6

features in common

VeriShow's unique features

  • Lead Management

  • Training Management

  • Video Support

  • Labeling

ClickDesk's unique features

  • Computer Telephony Integration

  • Widgets

  • Role-Based Permissions

  • Geolocation

SnapEngage

4.6
(108)

Live Chat Software for Sales and Support Teams

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Features

Total

13

29

55

features in common

13

features in common

SnapEngage's unique features

  • Website Visitor Tracking

  • Canned Responses

  • Real Time Analytics

  • Real Time Monitoring

ClickDesk's unique features

  • Employee Management

  • Widgets

  • Archiving & Retention

  • Project Management

Starting from

$16/month

Value for money

4.5

0.9

3.6

What users say about SnapEngage's value for money

Read all reviews

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

kd

kaylee d.

Chat window tends to lag when typing and selecting between chats. The transfer and special commands tends to fail which can cause bad ratings.

JC

Jessey C.

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

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Features

Total

29

86

55

features in common

29

features in common

Help Scout's unique features

  • Routing

  • Cataloging/Categorization

  • Shared Inboxes

  • Call Recording

ClickDesk's unique features

  • Role-Based Permissions

  • Widgets

  • Two-Way Audio & Video

  • Activity Tracking

Starting from

$10/month

Value for money

4.6

1.0

3.6

What users say about Help Scout's value for money

Read all reviews

The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Andrea N.

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Parature

3.6
(11)

Customer service software from Microsoft

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Features

Total

5

18

55

features in common

5

features in common

Parature's unique features

  • Customer Database

  • Real-time Updates

  • Customizable Branding

  • Knowledge Base Management

ClickDesk's unique features

  • Search/Filter

  • Widgets

  • Customer Experience Management

  • Project Management

Value for money

3.5

0.1

3.6

What users say about Parature's value for money

Read all reviews

Antiquated structure: Parature was dependent on HTML frames and was sluggish, had poor browser compatibility, and did not integrate with any other systems.

SD

Steven D.

One of the weaknesses of the product is in the inability to be able to upload a multi-page HTML document/guide which can cause some support issues.

TK

Tim K.

Huawei eSpace Contact Center

(0)

Multi-channel communications and telephony platform

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Compare

Features

Total

6

26

55

features in common

6

features in common

Huawei eSpace Contact Center's unique features

  • Monitoring

  • Multi-Channel Communication

  • Lead Qualification

  • Contact Database

ClickDesk's unique features

  • Multi-Language

  • Widgets

  • API

  • Project Management

Olark

4.6
(456)

Happier customers live chat with Olark

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Compare

Features

Total

19

38

55

features in common

19

features in common

Olark's unique features

  • Single Sign On

  • Customizable Branding

  • Workflow Management

  • Real Time Notifications

ClickDesk's unique features

  • Customer Experience Management

  • Widgets

  • Project Management

  • Prioritization

Starting from

$17/month

Value for money

4.4

0.8

3.6

What users say about Olark's value for money

Read all reviews

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Ifeoma O.

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Brayan Agostinho D.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

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Compare

Features

Total

36

131

55

features in common

36

features in common

Genesys Cloud's unique features

  • Alerts/Notifications

  • List Management

  • Real Time Analytics

  • Phone Key Input

ClickDesk's unique features

  • Widgets

  • Support Ticket Tracking

  • Employee Management

  • Summary Reports

Starting from

$75/month

Value for money

3.9

0.3

3.6

What users say about Genesys Cloud's value for money

Read all reviews

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

visit website
Compare

Features

Total

22

96

55

features in common

22

features in common

Vivantio's unique features

  • SSL Security

  • Release Management

  • Contact Database

  • Inventory Management

ClickDesk's unique features

  • File Transfer

  • Multi-Language

  • Archiving & Retention

  • Data Import/Export

Starting from

$42/month

Value for money

4.2

0.6

3.6

What users say about Vivantio's value for money

Read all reviews

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Sprinklr

4.2
(59)

Social media management, analytics & strategy planning.

visit website
Compare

Features

Total

15

90

55

features in common

15

features in common

Sprinklr's unique features

  • Event Management

  • Template Management

  • Task Management

  • Multi-Channel Management

ClickDesk's unique features

  • Auto-Responders

  • Widgets

  • Activity Tracking

  • Real-time Consumer-facing Chat

Value for money

3.9

0.3

3.6

What users say about Sprinklr's value for money

Read all reviews

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Compare

Features

Total

42

168

55

features in common

42

features in common

Zoho Desk's unique features

  • Canned Responses

  • Data Migration

  • Time & Expense Tracking

  • Churn Management

ClickDesk's unique features

  • Geotargeting

  • Geolocation

  • File Transfer

  • Call Reporting

Starting from

$14/month

Value for money

4.5

0.9

3.6

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Kayako

4.0
(158)

Unified customer service platform

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Compare

Features

Total

28

89

55

features in common

28

features in common

Kayako's unique features

  • Website Integration

  • Web Forms

  • eCommerce Management

  • Virtual Assistant

ClickDesk's unique features

  • Remote Access/Control

  • Widgets

  • Call Reporting

  • Summary Reports

Starting from

$15/month

Value for money

3.8

0.2

3.6

What users say about Kayako's value for money

Read all reviews

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

visit website
Compare

Features

Total

31

89

55

features in common

31

features in common

Wix Answers' unique features

  • Call Center Management

  • Virtual Assistant

  • 360 Degree Feedback

  • Customer History

ClickDesk's unique features

  • File Transfer

  • Data Import/Export

  • Geolocation

  • Lead Distribution

Starting from

$24/month

Value for money

4.3

0.7

3.6

What users say about Wix Answers' value for money

Read all reviews

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

Bitrix24

4.0
(466)

100% free CRM, collaboration and communication tool suite

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Compare

Features

Total

36

356

55

features in common

36

features in common

Bitrix24's unique features

  • Create Subtasks

  • Activity Management

  • Goal Management

  • Ring Groups

ClickDesk's unique features

  • Call Reporting

  • Geolocation

  • Tagging

  • Summary Reports

Starting from

$24/month

Value for money

4.2

0.6

3.6

What users say about Bitrix24's value for money

Read all reviews

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

elevio

4.6
(27)

Self-service support & customer education platform

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Compare

Features

Total

22

97

55

features in common

22

features in common

elevio's unique features

  • To-Do List

  • Video Support

  • Learning Management

  • Website Integration

ClickDesk's unique features

  • Summary Reports

  • Search/Filter

  • Geotargeting

  • Call Reporting

Starting from

$79/month

Value for money

4.6

1.0

3.6

What users say about elevio's value for money

Read all reviews

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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Compare

Features

Total

44

191

55

features in common

44

features in common

LiveAgent's unique features

  • Procurement Management

  • Text Editing

  • Multi-Department/Project

  • IT Asset Management

ClickDesk's unique features

  • Chat Transcript

  • Geolocation

  • Visitor Tracking

  • Remote Access/Control

Starting from

$15/month

Value for money

4.7

1.1

3.6

What users say about LiveAgent's value for money

Read all reviews

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Clickatell

5.0
(2)

Clickatell powers chat commerce.

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Features

Total

23

60

55

features in common

23

features in common

Clickatell's unique features

  • Sentiment Analysis

  • Campaign Segmentation

  • Multi-Channel Communication

  • SMS Marketing Managment

ClickDesk's unique features

  • Support Ticket Management

  • Multi-Language

  • File Transfer

  • Customizable Templates

Bold360

4.4
(26)

AI-powered customer engagement platform

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Compare

Features

Total

15

38

55

features in common

15

features in common

Bold360's unique features

  • Contextual Guidance

  • Real Time Monitoring

  • Customizable Branding

  • Workflow Management

ClickDesk's unique features

  • Role-Based Permissions

  • Widgets

  • Real Time Data

  • Prioritization

Starting from

$0.01

Value for money

4.6

1.0

3.6

What users say about Bold360's value for money

Read all reviews

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Sheik Mohamed S.

HappyFox Chat

4.5
(17)

Premium live chat software

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Compare

Features

Total

10

19

55

features in common

10

features in common

HappyFox Chat's unique features

  • Website Visitor Tracking

  • Feedback Management

  • Canned Responses

  • Customizable Branding

ClickDesk's unique features

  • Employee Management

  • Widgets

  • Help Desk Management

  • Project Management

Starting from

$29.99/month

Value for money

4.5

0.9

3.6

What users say about HappyFox Chat's value for money

Read all reviews

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Compare

Features

Total

28

113

55

features in common

28

features in common

Quiq Messaging's unique features

  • Multi-Channel Management

  • Virtual Assistant

  • Polls/Voting

  • Customer Database

ClickDesk's unique features

  • Tagging

  • Widgets

  • Call Reporting

  • Geotargeting

Starting from

$6,000/month

Value for money

4.5

0.9

3.6

What users say about Quiq Messaging's value for money

Read all reviews

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

FAQ Bot

4.6
(8)

Become FAQing amazing at customer service.

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Compare

Features

Total

24

65

55

features in common

24

features in common

FAQ Bot's unique features

  • Lead Capture

  • Natural Language Search

  • Customer Service Analytics

  • Customer Engagement

ClickDesk's unique features

  • File Transfer

  • Status Tracking

  • Archiving & Retention

  • Customizable Templates

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Features

Total

23

59

55

features in common

23

features in common

Hiver's unique features

  • Customizable Reports

  • Inbox Management

  • Task Progress Tracking

  • Document Generation

ClickDesk's unique features

  • File Transfer

  • Employee Management

  • Archiving & Retention

  • Widgets

Starting from

$12/month

Value for money

4.6

1.0

3.6

What users say about Hiver's value for money

Read all reviews

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

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Features

Total

10

40

55

features in common

10

features in common

Yonyx's unique features

  • Training Management

  • Website Integration

  • Knowledge Management

  • Call Center Management

ClickDesk's unique features

  • Multi-Language

  • Widgets

  • Summary Reports

  • Project Management

Value for money

4.7

1.1

3.6

What users say about Yonyx's value for money

Read all reviews

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

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Compare

Features

Total

23

109

55

features in common

23

features in common

Heyday's unique features

  • Website Visitor Tracking

  • Newsletter Management

  • Process/Workflow Automation

  • Dashboard

ClickDesk's unique features

  • Archiving & Retention

  • Tagging

  • Activity Tracking

  • Customizable Templates

HelpDesk

4.5
(29)

Ticketing software for effortless customer support

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Features

Total

19

65

55

features in common

19

features in common

HelpDesk's unique features

  • Video Support

  • Issue Management

  • Recurring Issues

  • Complaint Management

ClickDesk's unique features

  • Customer Experience Management

  • Widgets

  • Real-time Consumer-facing Chat

  • Transfers/Routing

Starting from

$4/month

Value for money

4.2

0.6

3.6

What users say about HelpDesk's value for money

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The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

NH

Nicholas H.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

Maryna N.

EngageBay

4.6
(72)

Integrated sales & marketing software for growing teams

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Features

Total

27

203

55

features in common

27

features in common

EngageBay's unique features

  • Automated Publishing

  • Internal Chat Integration

  • Keyword Filtering

  • Landing Pages/Web Forms

ClickDesk's unique features

  • Real Time Data

  • Role-Based Permissions

  • Widgets

  • Two-Way Audio & Video

Starting from

$9.99/month

Value for money

4.8

1.2

3.6

What users say about EngageBay's value for money

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I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cuong T.

We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.

SM

Sian M.

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

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Features

Total

40

195

55

features in common

40

features in common

Salesforce Service Cloud's unique features

  • Billing & Invoicing

  • Reporting & Statistics

  • CRM

  • Automated Routing

ClickDesk's unique features

  • Summary Reports

  • Chat Transcript

  • Help Desk Management

  • Widgets

Value for money

4.1

0.5

3.6

What users say about Salesforce Service Cloud's value for money

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Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Front

4.5
(206)

Email management software and shared inbox for teams

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Features

Total

25

120

55

features in common

25

features in common

Front's unique features

  • Call Recording

  • Customer Engagement

  • Notes Management

  • Remote Support

ClickDesk's unique features

  • Real Time Data

  • Multi-Language

  • Lead Distribution

  • Widgets

Starting from

$19/month

Value for money

4.2

0.6

3.6

What users say about Front's value for money

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There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer