Learn why GetApp is free
ClickDesk Comparison
Overview
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$14.99/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.
Cons
Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
Key features
- Total features44
- API
- Activity Tracking
- Archiving & Retention
- Chat
- Chat Transcript
- Collaboration Tools
- Computer Telephony Integration
- Contact History
- Custom Forms
- Customer Experience Management
- Customizable Templates
- Data Import/Export
- Email Integration
- Employee Management
- File Transfer
- Filtered Views
- Geographic Maps
- Geolocation
- Help Desk Management
- Incident Management
- Instant Messaging
- Lead Assignment
- Multi-Language
- Performance Reports
- Permission Management
- Prioritizing
- Project Notes
- Real Time Data
- Real Time Reporting
- Receiving
- Role-Based Permissions
- Search Functionality
- Social Media Integration
- Status Reporting
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Two-Way Audio & Video
- Video Conferencing
- Visitor Tracking
- Widgets
Integrations
- Total integrations54
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
For vendors
Our company
© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.