ClickDesk vs Bitrix24 Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

159

168

66

12

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.
It was a amazing task management and information management software. We can save over business contacts and other related details in this software.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features44
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Archiving & Retention
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Gamification
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • HR Management
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Prioritizing
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Notes
  • Project Planning
  • Project Time Tracking
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Visitor Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features90
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Archiving & Retention
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Gamification
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • HR Management
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Prioritizing
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Notes
  • Project Planning
  • Project Time Tracking
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Visitor Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations60
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Bitrix24

See how ClickDesk and Bitrix24 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.