ClickDesk vs Bookafy Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$7.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

104

19

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.
Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's.
I just send my links and appointments happen. Bookafy stands out because of the great features and functionality, and because the customer service is the best I've witnessed.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Overall I haven't missed an appointment, as I have a terrible memory.
The lack of PayPal integration and the branding design customisation wasn't quite as sleek as Acuity's.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Chat Transcript
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • Employee Management
  • Event Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Total features24
  • API
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Chat Transcript
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • Employee Management
  • Event Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Bookafy

See how ClickDesk and Bookafy stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.