ClickDesk vs Cayzu Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$4.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5.0

(31)

5

4

3

2

1

30

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.
New kid on the block so won't have all the features that the bigger apps will have (but will soon).
We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features44
  • A/B Testing
  • API
  • Active Directory Integration
  • Activity Tracking
  • Archiving & Retention
  • Automatic Lead Distribution
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • File Transfer
  • Filtered Views
  • Fixed Asset Management
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Instant Messaging
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timesheets
  • To-Do List
  • Two-Way Audio & Video
  • URL Customization
  • User Management
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features59
  • A/B Testing
  • API
  • Active Directory Integration
  • Activity Tracking
  • Archiving & Retention
  • Automatic Lead Distribution
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • File Transfer
  • Filtered Views
  • Fixed Asset Management
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Instant Messaging
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timesheets
  • To-Do List
  • Two-Way Audio & Video
  • URL Customization
  • User Management
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations26
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Cayzu

See how ClickDesk and Cayzu stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.