ClickDesk vs Chatfuel Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.5

(15)

5

4

3

2

1

8

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Documentation is also poor. There is no support for subroutines, jumping around a conversation.
The trial version has a watermark that remains until you pay for the full version.
No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features44
  • API
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Avatars
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Event Scheduling
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reservations Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Total features22
  • API
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Avatars
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Event Scheduling
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reservations Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Chatfuel

See how ClickDesk and Chatfuel stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.