ClickDesk vs Comm100 Live Chat Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. We are offering our most popular Business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.7

(95)

5

4

3

2

1

71

23

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It did not alert us that we had unread emails.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Call Routing
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Monitoring
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features76
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Call Routing
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Monitoring
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Comm100 Live Chat

See how ClickDesk and Comm100 Live Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.