ClickDesk vs Dixa Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.6

(17)

5

4

3

2

1

10

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly.
Features that are missing are coming up this year.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features44
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Tracking
  • Archiving & Retention
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • eCommerce Integration
  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Tracking
  • Archiving & Retention
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Dixa

See how ClickDesk and Dixa stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.