ClickDesk vs elevio Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.7

(26)

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Limited styling and layout options for knowledge bases.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features44
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Archiving & Retention
  • Authentication
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Management
  • Content Repository
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Guided Problem Solving
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Learning Management
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • RSS Feeds
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • URL Customization
  • Video Conferencing
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets
  • Total features48
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Archiving & Retention
  • Authentication
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Management
  • Content Repository
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Guided Problem Solving
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Learning Management
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • RSS Feeds
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • URL Customization
  • Video Conferencing
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. elevio

See how ClickDesk and elevio stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.