ClickDesk vs EngageBay Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.6

(54)

5

4

3

2

1

35

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Very fewer options in templates where we can drag and drop.
It's a quality product from the team at Engagebay so no real complaints.
NO SMS Function However I have been told this is coming soon.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Archiving & Retention
  • Automated Sales
  • Behavior Tracking
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Landing Page Templates
  • Lead Assignment
  • Lead Generation
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • Role-Based Permissions
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Workflow Management
  • Total features37
  • API
  • Activity Tracking
  • Archiving & Retention
  • Automated Sales
  • Behavior Tracking
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Landing Page Templates
  • Lead Assignment
  • Lead Generation
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • Role-Based Permissions
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. EngageBay

See how ClickDesk and EngageBay stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.