ClickDesk vs Fenero Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.4

(24)

5

4

3

2

1

13

7

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Affordable solution but needs to work on its software for better reliability and performance.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use.
You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet.
Hmm, I'm trying to think of any cons I have to honestly say, I cannot think of any bad things about this software.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Branch Scripting
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conditional Logic
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Estimating
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • On-Demand Recording
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Progressive Dialing
  • Project Notes
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Total features39
  • API
  • Activity Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Branch Scripting
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conditional Logic
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Estimating
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • On-Demand Recording
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Progressive Dialing
  • Project Notes
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Fenero

See how ClickDesk and Fenero stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.