ClickDesk vs FluentStream Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.6

(64)

5

4

3

2

1

45

14

2

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs.
It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.
If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately.
There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Archiving & Retention
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Total features17
  • API
  • Activity Tracking
  • Archiving & Retention
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. FluentStream

See how ClickDesk and FluentStream stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.