ClickDesk vs Freshcaller Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.2

(18)

5

4

3

2

1

8

7

1

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.
With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.
At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Queue Manager
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Total features17
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Queue Manager
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Freshcaller

See how ClickDesk and Freshcaller stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.