ClickDesk vs IBM Connections Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

IBM Connections is an internal communications & enterprise social networking solution enabling instant engagement between...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$6.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.4

(31)

5

4

3

2

1

12

19

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Tagging feature of this application is splendid with it can easily add tags to any document so it gives me an ease to locate my document more easily within just few clicks. Highly recommended product.
The ability to integrate is amazing, my team makes the most of all its functions, getting very good results in our audience.
I can view all my documents with the help of its online viewer that allows to view all of them without any need to download them separately. It provides great settings with a reliable result.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Its a bit of a chunky product which first time users might find intimidating. The pricing I suppose limits the number of business units who can opt for against competition.
I feel if i were to loose access to IBM Connections I will really feel the gap.
Personally I have had a hard time understanding the complicated interface and all the features.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Calendar Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Contract Management
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Management
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Wiki
  • Total features32
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Calendar Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Contract Management
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Management
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Wiki

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. IBM Connections

See how ClickDesk and IBM Connections stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.