ClickDesk vs InvGate Service Desk Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.6

(71)

5

4

3

2

1

49

18

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
It assigns multiple tickets that have no relation to each other to your service requests.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features44
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Audit Trail
  • Automatic Notifications
  • Budget Control
  • Change Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Gamification
  • Geographic Maps
  • Geolocation
  • Graphical Workflow Editor
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features66
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Audit Trail
  • Automatic Notifications
  • Budget Control
  • Change Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Gamification
  • Geographic Maps
  • Geolocation
  • Graphical Workflow Editor
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. InvGate Service Desk

See how ClickDesk and InvGate Service Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.