ClickDesk vs Leadoo Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Leadoo helps create, run and manage marketing campaigns, deliver a personalized user-experience to meet sales targets, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
599.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5.0

(3)

5

4

3

2

1

3

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features44
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Auto-Responders
  • Behavior Tracking
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Pipeline Management
  • Prioritizing
  • Project Notes
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Sales Analytics
  • Search Functionality
  • Secure Data Storage
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Widgets
  • Workflow Management
  • Total features45
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Auto-Responders
  • Behavior Tracking
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Pipeline Management
  • Prioritizing
  • Project Notes
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Sales Analytics
  • Search Functionality
  • Secure Data Storage
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Leadoo

See how ClickDesk and Leadoo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.