ClickDesk vs HaloPSA Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.8

(14)

5

4

3

2

1

11

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features44
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Fixed Asset Management
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features104
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Fixed Asset Management
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations23
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. HaloPSA

See how ClickDesk and HaloPSA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.