ClickDesk vs Podium Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

110

40

6

2

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
That in the last 2 months we have received more reviews than ever, and it is pretty amazing how many calls we get now because everyone looks up reviews before they call a business these days.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Total features22
  • API
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Podium

See how ClickDesk and Podium stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.