ClickDesk vs RenewityRMA Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
RenewityRMA propelled us so far forward that it is hard to believe where we were before.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • CRM Integration
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Reports
  • Project Notes
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Request Assignment
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features39
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • CRM Integration
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Reports
  • Project Notes
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Request Assignment
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. RenewityRMA

See how ClickDesk and RenewityRMA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.