ClickDesk vs ConnectWise Control Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

1,198

365

53

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Auditing
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Desktop Virtualization
  • Email Integration
  • Email Invitations & Reminders
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Lead Assignment
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Total features29
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Auditing
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Desktop Virtualization
  • Email Integration
  • Email Invitations & Reminders
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Lead Assignment
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. ConnectWise Control

See how ClickDesk and ConnectWise Control stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.